Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I signed up for autopay but I am not getting the $2 reward. How can I activate this reward? It has been 3 months since I signed up for autopay.Betnie
I went through the forums but couldn't find anything, so I am asking it here My mom is traveling overseas next month for about 40 days, she is already on a 90 day plan (next renew date is May 5th). Is it possible to pause her plan for the duration t...
Hello Team, My trip is over and am now back in Canada as of last Sunday, the travel pack expired yesterday and no while I can send text message I am not able to recieving any responses. I have confirmed with those I sent them to that they did not r...
I thought when you buy 6 Gigs of data, it gives you 2 Gigs for each month of your 3 month plan. I didn't think I went through 6 gigs already... Did I? OR did it just not refresh and give me my data for this month yet? I'm at the end of the first mont...
Hello, I currently have BC province wide calling plan but i tried to make a few calls from a 604 area code to a 250 area code (both withing the province) and it failed. I tried with 1+area code+number and also area code+number without success. I a...
Hi, I'm using S7 edge (sub-model G935W Canada), and I'm having this issue when I could not receive phone calls and they just directly went to my voicemail.Here is how it happened:It seemed to happen only when:1. It was after 8:00 PM; (if this is the ...
Hi, I set up a new account for my mother in law over the weekend. I got an error telling me that there was an error and I needed to start over. After starting over, I got an error telling me that there was a SIM error. And will not let me go any fur...
Hi, I have a problem with my phone(iphone5s) from yesterday. It shows all the time that it's searching for network and couldn't find. I have tried everything from this website https://www.payetteforward.com/why-does-my-iphone-say-searching-heres-th...
I hope PM should have this promo plan more often to attract more customers. I have a few friends and relatives asking about PM service and they are waiting for the promo to join.
@Jeremy_MI was trying to get unlimited calling on top of the unlimited texting I already have. Didn't mean to click on the US roming one. I want to get the limited called for 30days it needed up taking 47 dollars from me I was just wondering if there...
when ppl sent me message, I need to download it before view the msg contents. Does anyone here know why? I didn't have to do this when I was with Wind on the same phone.
Just wondering if there is an official or unofficial position in the forum with regards to mentioning or directing users to other cell providers in replies to posts. Don;t get me wrong I am really happy with PM, but sometimes a the compitition could...
Hi, If I receive messages via 10digitnumber@msg.telus.com, will there be extra charges or just part of my SMS plan? Thanks,
Does PM have any prepaid sim card with talk/text/data like link below? As my sister will come to Canada for about 20 days and see if she can have a plan like this to use in Canada.http://www.three.com.hk/website/appmanager/three/home?_nfpb=true&pagei...
Hello, I live on the border of two provinces (QC and ON) and I've had a problem where I run out of minutes quickly because PM thinks I'm doing "long distance calls" while I'm actually making only local phone calls. A mod had once replied to me and ga...
I purchased a 20$ add-on yesterday and I still can't use it, my 20$ purchase appears in my account, still not working, help.
Hi everyone,Just really wanted to say good job to PM on the inexpensive international minutes. I just called Italy, perfect sound, no issue at all connecting on the first try.Thank you!
I'm having issues when trying to switch out my SIM. I've tried logging in and out multiple times.
Hi I was wondering how the US Roaming addon works with receiving callls? Say I have the add-on with unlimited Talk enabled and I was in the US.. if I get a call from Canada, that would work with the add-on right? But what about the caller in Canada? ...
I joined 8 December last year. My renewal date is not listed on my account page, but 90 days later is supposed to be 8 March. However the autopay date is 14 March. Is there a page that shows the actual renewal date?
my plan is inactivated because i missed the payment on March 7, and i paid the due amount by my credit card on March 8. i can see the payment in the transaction histroy, but the account is still inactivated asked for another payment? someone can chec...
Hi,I seem unable to receive MMS messages from Bell subscribers. I receive MMS from PM subscribers and even from VoiP subscribers (Text Now supports MMS) with no issues. Has anyone else experienced this? Thanks,Neil
My plan was to renew on today, however it says account suspended, plan expired. Realizing that this was because of insufficient balance in my account, I topped it up to the required amount. Even after I did this, it still says the account suspended a...
Hi everyone! As with most people, I have the 12 GB promo from back in November, which only includes provincial-wide calling. I was just wondering - if I call a local number while that person is in another province, will I be billed as long distance? ...
As you can see here, user is getting $0 from Refer-a-Friend: In the details view, the value is still $0 even though a phone number sits at the crossed-out section:Is this an expected behaviour? The phone number is indeed the correct number (my mum'...
i have a plan for province wide and i m in ontario and going to vancuor for 15 days. Can i use same plan and data in vancuor or ad-on some data ?
tried to change plan but it just renewed the old one. i wanted 30 day/province talk/unlimited txt/2gb for $50 and it renewed the old 10 day plan instead and charged me $36 and left the remaining $14 in my account. any help with this would be greatly ...
Hi everyoneStumbled across this app that can help track your mobile data usage as well as apps that creates network connection.I find it useful to see which apps are making network connections for no reason (uninstall) but also a really nice and cust...
I can't understand why the back and forth over emails when they can't reset my login information for me the whole time. What process!
For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.Anyway, now I see that it starts on purchase day.I purchased it too early, I need it to start in 2 days.Can someone from customer s...
