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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i lost my sim 1 week ago now how can i order a new sim ?

How can i get a new sim? i missed my phone now i want to order a new sim card

I paid my husband's monthly bill Using my debit card on sept 9, 2015 twice accidentally.pls help

I paid my husband's monthly bill Using my debit card on sept 9, 2015 twice accidentally. My first attempt i thought didn't went through so I made another transaction. How should i get back the overpayment.pls help

Not an auspicious beginning!

Switched to PM from Koodo, installed SIM card, found signal, but no web, email or messaging. Had to hunt about here and see people who had similar issues--*you still need to configure the cell network on the phone*. I would have thought such an essen...

Resolved! Hello, I lost my phone this past friday, and was wondering if there is any way to track it down!?

Who do I talk to to talk about my lost phone!!?? Or even if I can get a new plan with the same # and all of that! I'm sooo dissapointed in this company!!!!

hi there ,my service is not working at all. how do I contact customer service

can anyone help me out i m old customer with this service over 1 year now. i called customer service to get faster internet speed but now techsupport tried to reset network setting and it not working at all now. can anyone tell me how to contact cust...

I notice This, PM HSPA+4G spectrum

I NOTICED THAT ON will my phone work.net thing, PM LTE Frequency has these listed: 3G Network: 850MHz/1900MHz4G LTE Network: Band17-700MHz/Band4-1700MHz

are public mobile stores open in Montreal today Sep.7th.

Labor-Day

On Labor-Day What's everyone planning on doing? Labor-intensive? Labor-free activities? Just curious

Finally ported my number

Finally ported my number from Koodo. I was skeptic initially especially since there are quite a few stories about some hiccups coming from Koodo prepaid. Mine is post paid though and boy, it was really smooth.Just a tip, on the transfer step, it asks...

Why does my Moto G phone drop signal while on conversation and gives me the "no network available'

my Moto G phone drop signal while on conversation and gives me the "no network available'. I bought this phone at Public mobile store on Wellesly St, just before Telus took over. The situation continues sometime hours. I update android 5.0. seemed li...

Super cheap phone plan

90 day 1GB plan = $45 ($39 if able to use autopay) plus VOIP; fongo.com, for example, being the one with which I am most familiar. Should provide about 500 min/30 days Canada wide plus a smidgen of data left over. Calling time can be extended by usin...

Resolved! stolen phone

My service is paid up until Sept 19/2015. Pls cancel my service and advise me what to do next to keep my service plan, replace my phone with the same one, and please, please how do I keep my same number. My current number is 905******* You can now bl...

Very satisfied new user

I just ported in from another carrier. It took less than 5 mins from entering my SIM card number to actually using the new service. So smooth and had absolutely no problems. Very satisifed with reception and call quality. And will be saving so much m...

I order three days ago but I didn't get triple sim so can u tell me when I get

Hi I m using very long time and I want Change my plan then I call coustmer service they said if u want change plans go to online change ur self I checked so many times I can't so I order for new SIM card three days ago and they send me emil but I don...

Resolved! Can i text Public Mobile even tho my cell connection is out?

Resolved! just activated my new sim but incoming calls not coming

usage

Is there a way to view usage on one continuous page rather than having to click one page at a time? I'm wanting to print one months usage each month to a PDF file and not have to view 1 page, then print it, then the 2nd page, then print it, etc., etc...

Resolved! Can Public Mobile customers roam in Europe?

I am wondering if Public Mobile offers service to their clients when they travel to Europe. And if yes, how much would calls cost?

New Public Mobile User

I have received a Sim card from Public Mobile.... I am presently with Rogers who tell me that someone from Public Mobile must call them so I can keep the same phone #.... With no contact ability ( ie, there is no phone assistance # at Public Mobile...

Resolved! Can you add a second phone to an existing account? If so how.Thanks

Hello I am an existing Public Mobile customer and was wondering if I can add another phone onto my account. If so how would I do this.Thanks Tasmom

Resolved! Can I call a 1-800 toll free number if I am on a province-wide plan?

Can I call a 1-800 toll free number if I am on a province-wide plan?

Thank You PM!

I just want to say thank you for bringing an affordable wireless mobile service to us! It has taken me about three months deciding on which wireless carrier to choose. Most of the plans are so expensive and this seems like the best one out there! I f...

My Motor G is stuck on the Globe picture and won't turn on or off

My Motor G, which is approximately one year old, has stopped working. It won't turn on or off and is stuck on the Globe with the Motor G message beneath it. Help. I need my pictures and videos and my phone has a password lock. What should I do?

je suis perdu mon cellulaire, SVP, qu' est ce que il faut faire?

Bonjour, hier, je suis perdu mon cellulaire, j'aimerais savoir, qu' est ce que il faut faire?, pour avoir une nouvelle SIM, avec mon meme numero, merci beaucoup. Nacira Perez

Resolved! seasonal hold

How do I put my phone plan on a hold, when going away for a couple of months

Resolved! Current Plans vs Competition

I have been with Public Mobile for about 16 months, and have 4 other family members that I ported over to PM about 10 months ago as well. We are all on the old "$40 Canada-wide Talk + Text + 1GB Data" plan and have been happy with it. I now see the n...

I lost my phone and I need a new SIM card, What should I do?

Resolved! New Sim order difficulty

I have received an email that my wait is over and I can oder a Sim card now. But to begin with the proces when I put my email address it says it is not a valid email address. Contrary to this I received notification on the same email

I'm on a grandfathered plan, can I transfer my number without breaking the plan?

Hi, I just bought an alcatel one touch and would like to activate the prepaid koodo sim card

Hi, I was told I could use a prepaid koodo sim card with an Alcatel onetouch. Further more I was told I did not need an email address to register and use the phone. Is this true?? I looked on the site and did find anything.. Any help would be apprec...

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