Password reset email - how long does it take to arrive

[rodb]

i've been waiting 1/2 hour.

[mimmo]

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@Michael77 wrote:

I really hope Telus starts to put a little more money into PM to fix the glitches. 

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Me too,  imagine how much more time moderators could allocate to customer fixing customer problems if the portal issues were fixed.  I have now started calling them issues to give them a little more importance instead calling them bugs, glitches, quirks or whatever other nickname..  (not that it matters though bc it doesn't seem PM/Telus listens).

[Michael77]

I really hope Telus starts to put a little more money into PM to fix the glitches. 

[mimmo]

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@NDesai wrote:

@Mr-Bump wrote:

This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.

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It sure is under the process to be fixed. 

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eta sometime in 2020 is an optimistic estimate I think.

[NDesai]

@Mr-Bump wrote:

This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.

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It sure is under the process to be fixed. 

[Mr-Bump]

This comes up a lot, hopefully there is a fix at least being worked on. I know PM is low priority for Telus, but not having a functional password reset is a bit silly in 2018.

[imm1304]

Hey @rodb,

The password reset email won't come anytime soon.  The system is broken.

Send a private message to @CS_Agent and provide your public mobile phone number and PIN and one of the mods will help with resetting your password.