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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bill Payment

Hello, My next bill payment date will be Aug 9th.I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.Unfortunately, Fongo let me know porting will be done Aug 9th.I removed auto pay ...

It said I have 120$ in my account but can't activate the plan

Could someone help please?

Resolved! invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!

My talk/text /data package for the US is not letting me send text messages

All my outbound text messages are failing but I have no difficulty receiving. Help! I'm going to lollapalooza this weekend and I'll be among 100,000 people in a field! I won't be able to survive the weekend of i can't text my friends whenever we get ...

Unable to Change Plan Requesting Assistance

Hi,My account on the $37 plan (province call and global text) was suspended.I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.I added money but was re-activated on the old blance. The account has $11 rema...

Resolved! Please wait while we connect your call; long distance charges may apply

I know this topic was discussed in a previous thread, however, we still have not gotten an official response as to why this happens: When I make outgoing calls in Ontario (my home province) I sometimes get- "Please wait while we connect your call; l...

Resolved! Renewing U.S. roaming plans and exact time of expiration

Hi, Let's say I'm spending 17 days in the U.S. I notice that Public Mobile doesn't allow people to renew the exact same roaming plans before they expire. 1) At what exact time does a plan expire? 12 a.m. pacific standard time? 9 a.m. eastern standard...

Resolved! Waiting for refund for more than 2 months

First of all, I am sorry about my English! I didn't want to submit my issue publicly in the Community but I tried to send private messages to @CS_Agent and I got this error: "Their names have been removed from the Send to list." I am waiting since M...

Resolved! Varying charges on my auto-payed CC account

I have a $120/90 day w/AutoPay plan that started December 2016 for my son, but my CC statement shows a Public Mobile charge of $122.04 in March and $128.82 in June. If nothing changed on the account, shouldn't these be the same?

Can not reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

Cannot Reset Password

Hi there,As I haven't access to my account for a while, I forgot my password. I send request to reset my password, but when I tried the link, it is already expired. one reason is that the reset email have couple of hours delay. yesterday, when I rece...

Local 416 number telling me it's long distance

Trying to call 416-672-7223 but it keeps telling me it's long distance. Please help.

Re: US roaming

Paid for us text and talk. 514xxxxxxx. Nothing is happening.yes i did the 2 step process i also rebooted and i am not the the area codes where doesnt work.

Freedom: 4GB LTE/Canada $40

All things being... unequal, Freedom's offer is on Par with PM's fall Promo. Freedom is now offering 4GB LTE, U/L Canada Wide, U/L Text/message. If you are in eastern Ontario (Ottawa, Peterbporough, Kingston) and don't mind the spotty reception, thi...

Resolved! Newly activated/ported account not working at all...

I just ported my number from Fido to Public Mobile. I pre-paid for 3 months for unlimited voice in canada, unlimited international text and 3+3GB of 3G data. Payment went through and it looks like the account was successfully created (although it to...

Re: Account suspended?

I recently changed my plan. today is my renewal date and I have auto-pay. I was asked to restart the phone. However, everytime I'm trying to call it says: talk is not included her. please advise.

Resolved! Cant renew current plan

When I try to renew my current plan with unlimited everything and 12gb of data for 3 months that costs 150$ it doesn't allow me to make a payment. My only option is to start a new plan which is not as good. Also, for some reason I received additional...

Resolved! Data add-on issue

Hi There,I've purchased the 1gd $30 (rip-off) add on as I went over my 12gb/3 month plan as the data has stopped working on my phone. After the purchase the data add on does not show on my public mobile account or work on my phone even though my cred...

Just paid for a plan and what to change it, but I'm supposed to pay full price again!?

Hey,Just signed up for a 90 day setup with 12 GBs of data and wanted to take advantage of the bonus promo offer. However, I'm not quite sure why I have to pay ANOTHER 200+ dollars to get the new plan. Can't I just pay the difference or a prorated fee...

Resolved! Collect Calls?

I'm just curious, but I had a family member try to call me collect tonight on the PM phone. The other line was a cell phone as well, and I suspect it had no minutes. I know rogers allows 'emergency collect calls' using *525. The question is this, i...

Resolved! Locked out

I have been locked out and unable to retrieve my PW and user name. Please help.

Resolved! SIM card Slovenia and Croatia

I will be doing a 15 day bike trip through Slovenia and Croatia in September. The area covered will be urban and rural. Does anyone have experience with SIM cards in these two countries? I am looking for phone, text and data capability.

Resolved! Data Usage Missing

Hello all, It seems I somehow used up all my data super quickly, so I added on 200MB and it seems to be gone now too. When I go to Data and Add-On Usage, there is no information there. Is anyone else having this problem? And is there another way to...

US roaming

Hello,Just quick question about roaming.I would like to use call, text & 1GB of data.If I buy $15 call & text bundle and $20 1GB data, does it work?Thank you,

Incorrect accounting for US Data Roaming add-on

I recently spent 5 days in the US and had purchased a talk+text+data(250) add on for my trip. I used about 40% of the 250MB during the trip, but today, just before the plan expired, I got a notification from 611 that I had used 95% of my U.S. Data R...

Resolved! can't add US roaming addon

I tried to add the $15 US roaming addon. I was asked to add $15 + tax. I did. Now my balance is $15. When I choose to add the 10 day US roaming package it says it will deduct $15 from my balance. When I agree I end up on the same page with this text...

Need help resetting password

I got locked out - couldn't remember password nor answer to the security question. I'm travelling to US tomorrow need reset urgently

Resolved! Is $40 promo plan LTE?

Now that PM has differnet plan structures on data, I would like to know the $40 promo I have from last year has LTE data or just 3G. My iPhone shows LTE so I assume I am on LTE when available.

Porting number to other provider

Hi. My account finished today, so I decided to port my number to a different provider.The number Porting failed since my account is no longer active. Can PM please activate my account for 2 hours so that the Porting process is successful.

cannot make outgoing call when I travel to 705 area and I have province wide calling

I have province wide long distance included in my plan but do not have long distance add-on. My home number is 416 toronto. When I travel to 705 area (James Bay) in ontario, I cannot make any outgoing call even my phone says I am on public network!! ...

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