[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New phone number & refer a friend
I registered with a new phone number when i signed up with PM. Then i had to change my phone number. When i referred a friend and was trying to enter my phone number when signing up, it says both of my phone number wont work. How do i refer a friend ...
Refer a Friend Reward Disappeard
I just signed up for Public Mobile 30 mins ago. I accidently created the wrong plan for myself - I forgot to add text message. Total accident. But I could see my 1GB bonus data because I was referred to Public Mobile from my brother. Anyway, I rev...
Password
@CS_AgentI tried to use the password reset link yesterday and the nessage said it sent me an email. The only problem is that i only actually got the email at 9:30 am the next day and when i clicked on it it said it was an expired link. So i got frust...
just bought my first walmart sim
Just bought my first walmart sim. went to walmart, asked the sales re for a PM sim, she said we have them locked up and before can sell it to you i have to give you a disclaimer. started off "there is no cutomer service, everything is done online or...
how to upgrade from province wide to canada wide talk
how do I go about upgrading my existing plan (province-wide talk) to canada-wide talk now without getting double charged? My plan just got renewed a few days ago and I would like to make the change now because of the need to call to another province ...
Resolved! Not able to use data
I have a new mobile phone it's a LG V10 and my network and Wi-Fi is working great but my data isn't working at all. Can you please guys help me solve my problem? Thank you
Autopay not working and my plan got suspended
Autopay is not working in my account and my account got suspended.My autopay is still showing active in my account.You are not charging me and suspending my account during this long weekend?
Resolved! Changed plan, topped up, now can't call or text at all
Hi there, I changed my plan before topping up this month. I made a successful payment, see all changes reflected on my account page, etc. but now I can't make any calls or text or anything.When I try to place any call, even a local one with a +1 exte...
Resolved! Merry Christmas & Happy New Year
Merry Christmas and Happy New Year to everyone at PM, have a safe and happy holidays, please don't drinks and drive
Freedom Mobile- Important for Competition
This only proves how important fourth players are to the market. I believe once Freedom Mobile's network is perfected, even more customers will switch over to them. http://www.iphoneincanada.ca/carriers/rogers-telus-bell-promo-targeted-freedom/
Telus Rated Best Canadian Carrier National & Freedom Mobile Rated Best Canadian Carrier Ontario
Click on the link below to see the winners of MobileSyrup's 2017 Readers' Choice Awards: https://mobilesyrup.com/2017/12/22/here-are-the-winners-in-mobilesyrups-2017-readers-choice-awards/
Suspended Account Being Deactivated after 60 days not 90
I have a screenshot that explains it best. My last payment was October 24, I was suspended Nov 23 (as I left the country for a month from Nov 21-Dec 22 and purposely didn't pay that month), and I return today to find it saying my Account will be deac...
Swap two Sim Cards
Hi! I have two Public Mobile accounts and two separate phone numbers and two separate phones. I want to swap the phone numbers between the phones. One phone has a nano sim card and the other has a micro sim card. I purchased a third sim card. I chang...
Can a mod please answer me.
I have sent 2 emails and no response. My phone is not receiving or making phone calls. It will text though. I don't want to drive in poor weather conditions with my two babies with no phone..... Please pm me. Thanks
What happen to my account?
I already pay the money on my account, but shows that my account has been suspended! My available fund has $121, why shows I have to pay my plan? I pay before, all payment goes to available fund...
Resolved! Change Sim Card ?
Just curious change Sim advantage, why people change sim card ?
Not able to sign in to public mobile in order to pay bill
I've been trying to update my cc details in order to pay for my bill but I have forgotten my password to my account, and when I try to issue a new password, the email is never sent to me for me to do it.
Need to find my account number
Hi I'm trying to find my account number and I can't seem to log into my account.
Resolved! Call to local Freedom Mobile number gives long distance msg
Hi, not sure if this is a PM call routing issue or Freedom Mobile. My son got a FM account and a 647 area code number. When the wife or I try calling his number with our individual PM numbers (416 area codes) we get a message that we don't have a l...
Resolved! Reactivating a suspended phone number.
Hi,My phone plan with public mobile just recently got suspended on December 19 as I didn't pay for this month and I decided to change my plan but I wanted to keep the same number as I had it for many years. My number is currently suspended, is there ...
Changed plans and now I can't access my Public Mobile account
Hello, I recently switched over to Fido for their $60 for 10GB plan. I had my Public Mobile number ported over to my Fido account. I want to cancel the auto-pay on my Public Mobile account, but the website will not let me access my account or chang...
Changing Plan
I'm currently on the 28 dollar plan, bought a new phone and need to change my plan to the $40 plan, but am not sure how to. It won't let me do it through self-serve and I do need to buy a sim-card at Walmart.
What happened to the 1 GB U.S. data roaming add-on?
I'm in the U.S. right now, and used up a previously purchased 1 GB add-on. I would like to buy another one now, but I only see the 250 MB and 500 MB options now (both last 10 days). Did the 1 GB option disappear?
SERVICE DOWN
why you guys cancel my service, i can't even log in, now I don't even have access to the account
First auto payment
Hi On December 24th, PM will be withdrawn their first payment from my creditcard. However, I have 'available funding of $120' in my account because there was some discrepency when I first signed up and they charged me extra and now i have the cred...
Resolved! Required info to authenticate accounts
HI @CS_Agent, can you confirm what /how much/what combination of information is needed to authenticate an account with out a pin number? Last night i send account number, account email address and account number for a friends account. but it was no...
Resolved! Account Active but no Service
So my account just renewed and I also just changed my plan to for more data and after topping up the funds on my account, I have no service (Data or Cellular). My account is showing as active with no balance owing. Is it normal to take a little time ...
Resolved! Need help porting in
I think @CS_Agent needs to take a look into this:I started a port in to Public Mobile last night. I received a text message that said I had to go on the website and click on Contact Us and do SIM card/porting process (which I had alread done and paid...
Resolved! Purchased an Add-On but it won't register!
Hello! I bought an add-on but for some reason it won't recognize it! I've been charged, but my self-serve doesn't seem to know that I bought it at all, and won't recognize it. I've been offered no receipt of purchase, and I can't seem to initialize m...
issues porting out
i tried to port my PM number to bell on sunday and the port has not gone through as of yet. Bell has told me that the number is inactive and thet are not able to activate it as it is not there number. When they had tried to port the number over it ca...
