Payment not accepted after account suspended

[farahm]

I lost my phone - so I suspended my account. Decided to switch to another provider and after finalizing the paperwork, I returned to my public mobile account to make the final payment. Public Mobile won't accept the payment and nor will my number port over the the new provider. Why can't I make a payment? I'm assuming my number can't be moved because the payment wasn't make and yet, despite many many attempts, I can't pay. 

[mimmo]

@farahm  If you have not done so please do what william suggested. It must be an issue with the suspension.  status you enabled.

[farahm]

No error message. The pay button just doesn't respond.

[mimmo]

@farahm are you getting an error message when you try paying?

Does you profile addresses match the credit card address?

If credit card error check that no charges were actually made even if it says none were.

[farahm]

Thank you, will13am

[will13am]

@farahm, as long as your account is still there, your number remains available to you.  Please give the moderator team a private message and have them assist with getting your account to active status so that you can port the number.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...