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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54339 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62325 Views
  • 186 replies
  • 32 Bravos

Charging my phone

Hello,my phone will not charge anymore. Can someone help or give me answers or advice?Of course, cannot get anybody on the phone at public mobile.Thanks

oldtimer31 by Good Citizen / Bon Citoyen
  • 2309 Views
  • 8 replies
  • 0 Bravos

Never received sim cards

Ordered 2 sim cards about 13 days ago when the last batch of invites were sent but I've never received anything yet. Is there some way to contact help to maybe track or request new ones?Thanks for the help in advance

Rouke by Good Citizen / Bon Citoyen
  • 911 Views
  • 1 replies
  • 0 Bravos

Moving from Ace to Galaxy

I use a Samsung Ace but  was recently given a Galaxy  S5 by a friend that I would like to start using.  The SIM cards are completely different, so it is not a simple matter of switching the SIMcards. I understand that one can snip/alter/cut up the la...

mike521 by Great Neighbour / Super Voisin
  • 812 Views
  • 2 replies
  • 0 Bravos

How can I change my phone number?

Interested in changing your Public Mobile phone number? Great - we have an easy Self Serve option for you:   Log into your Self Serve AccountSelect "Plans and Add-ons"Select "Change Phone Number"Choose either (i) 'select a new phone number' or (ii) ...

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Mat_F by Retraité / Retired
  • 33268 Views
  • 7 replies
  • 2 Bravos

Locked Phone

I have a phone that is locked I put in the iMei no. And it said it will work on the network. Do I have to get the phone unlocked?

Leapfrog by Great Neighbour / Super Voisin
  • 2374 Views
  • 8 replies
  • 0 Bravos

Library of User Guides

Hello,In order to help users conduct successful research, if motivated, and ideally reduce the number of repetitive questions in the community, I suggest establishing a library of user guides.Most phones have either company- or user-produced PDF user...

Martin by Legend
  • 1926 Views
  • 2 replies
  • 0 Bravos

Feedback from @Cyber, @DK, @chukdefatey & @Martin

Thanks @Cyber, @DK, @chukdefatey & @Martin - all y'all rock    I've created a new thread for this conversation, and I'll be bringing some of your comments over to, as @chukdefatey suggests, keep posts clean. I hope you don't think I'm pandering with ...

Mat_F by Retraité / Retired
  • 3061 Views
  • 3 replies
  • 4 Bravos

Coming out!!!!

So are we to assume that PM is coming out of Beta finally around the 25th of June as they are phasing out the Beta $10 deal?

DK by Model Citizen / Citoyen Modèle
  • 1055 Views
  • 4 replies
  • 0 Bravos

Public Mobile Sims on Kijiji

I am posting this for the people that maybe dont realize that PM sims are indeed free and there are no store fronts for Public anymore. I doubt you will get much help from an individual like this over and above what you get here on the community for ...

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DK by Model Citizen / Citoyen Modèle
  • 1295 Views
  • 5 replies
  • 0 Bravos

Hello there

My question is will my phone work up in Owen Sound?

deegolen67 by Good Citizen / Bon Citoyen
  • 1150 Views
  • 3 replies
  • 0 Bravos

Can not sign into My Account

I been trying to sign into My Account from yesterday and every time it will go into Koodo moblie website, saying 'We'er updating our systems'. Does anyone else have this problem?

Mikolx by Great Neighbour / Super Voisin
  • 4863 Views
  • 22 replies
  • 0 Bravos

CRTC wireless code comes into force!

My plan was suppose to end in August 2015, and i had a remaining balance to pay for the device.But apparently, starting June 3, 2015, i could cancel my 3-year-old plan, and i did! Please read and share with your friends!Oh, and you're welcome to like...

Litvinau_A by Model Citizen / Citoyen Modèle
  • 2221 Views
  • 2 replies
  • 2 Bravos

JD Powers mobile performance rankings

http://mobilesyrup.com/2015/06/11/regional-carriers-get-high-marks-in-new-wireless-network-performance-study/?utm_content=bufferaf188&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer

DK by Model Citizen / Citoyen Modèle
  • 1102 Views
  • 3 replies
  • 0 Bravos

Resolved! I've been told my phone would be unlocked on purchase but isn't, help?

Ok, so here goes. I've been a public mobile client since they opene store near my house it was good. Then the changes were announced and I had to buy a new phone, since I was going to be traveling soon I asked if my phone would be unlocked and I woul...

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