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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! about new plan

I just changed my plan to the new one which is 12gb90 days for 120 dollars. but it will change on Jan on my next billing date. I want to know is the plan will be changed on that date? since the promo is end on nov 2rd. thanks

Resolved! Re: Porting from Wind - general questions

Hi guys, I have a question rather related to Wind than to PM I moved from Wind to PM last month, and now I see my last Wind bill is -$15.Did you have something similar?Will they pay the balance back to me? TIA

Resolved! Plan change problem

I set my plan to change upon next renewal (which is today). The system however did not change the plan and has caused me to be without service. They took money from my credit card, but I am unsure what to do next. My account shows they put more money...

Resolved! Slow Account Log In Page

Hey PM, I noticed that the log in page for self-serve was super slow, and now it's non-responsive. Anyone else notice? https://selfserve.publicmobile.ca

texting not working

I have a texting only plan with international texts.I have been sent confirmation texts and they are not getting to me.I tested by sending myself a text and it has said sending now for almost a half hour.I also tried again at getting my confirmation...

Resolved! sim card

Im having problems with my phone so I pulled out my sim card and tried it in my old phone but I get a message that I need to type in the unlock pin???Unlock pin?? With my old carrier I have tried my SIM card many different phones without any issies.....

purchased a sim;thank you to wrong name

Minor issue. I purchased a sim card under my existing account and after it was processed the thank you notice used a different persons name (someone else I had purchased a sim card for).Is there a way to reset this? I'm not sure how the name was link...

Texting seems to be lagging, I sent a txt and it took 1 1/2 hrs to receive, is it normal?

Just wanted to say, The Txt service seems to have some Lagging Issues, sending a Txt seems to take way too long, is it normal, or my handset, or Network, or something else?

got new sim card then what?

Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.i updated my new sim card number on my personal account page.put the card into my phone, it's the same problemcan someone advise

Resolved! Access Messages While Roaming

I travel to the US fairly often and almost always setup Talk/Text/Data with Roam Mobility. This trip, however, I only setup data. Having forgotten to forward my number before I left Canada (due to having a lack of phone number to forward to), I'm won...

Resolved! Call history 2015

Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .

Notification Error

Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...

Resolved! SIm Card Activation Failed

Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number" Appreciate th...

Service unavailable

Hi, I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look, Thank You

Resolved! what if I'm not on autopay and my next cycle is due?

Hi All, What happens if I am not on auto-pay and my next cycle is due. Will I lose my number or something? Looking forward to your replies.Kind Regards,Beehjae

activate my new sim card and transfer it to my mobile number

hi i want to activate my sim card but i can't , can you please help me thanks

Resolved! Sim Card not Working

Hi there. I just went on vacation for the last month to Vietnam. While I was away, I used a local SIM card and everything worked fine. I just got back this past Friday and my Public Mobile Sim doesn't work anymore. I tried using other sims card in my...

Global News report does not feature PM ?!?!?!?!

Hello Everyone, I came across this news report by Global News today which compares various cell phone plans in Canada and gives detailed information on various carriers, postpaid plans, prepaid plans etc. http://globalnews.ca/news/3007092/the-best-ch...

Resolved! Unregistered SIM following activation and number says out of service

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on th...

Resolved! Incoming international calls

How do incoming calls work?I know with data, when you run out, youre out. you cant get changed anything extra.How about calls? Will your phone let you make a long distance call if you dont have it in your plan?Do incomeing calls count? Or can someone...

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are willing to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind...

Resolved! Port from Kodoo

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodo...

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

Accidentally changed my number!

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

Resolved! PM does care about service

Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.

Resolved! Porting Number

I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.

Resolved! Got charged $84 on a $75 Top-up

Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account. Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of t...

Resolved! Plan Change today - Account suspended

Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0. Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! about new plan

Resolved! Re: Porting from Wind - general questions

Resolved! Plan change problem

Resolved! Slow Account Log In Page

texting not working

Resolved! sim card

purchased a sim;thank you to wrong name

Texting seems to be lagging, I sent a txt and it took 1 1/2 hrs to receive, is it normal?

got new sim card then what?

Resolved! Access Messages While Roaming

Resolved! Call history 2015

Notification Error

Resolved! SIm Card Activation Failed

Service unavailable

Resolved! what if I'm not on autopay and my next cycle is due?

activate my new sim card and transfer it to my mobile number

Resolved! Sim Card not Working

Global News report does not feature PM ?!?!?!?!

Resolved! Unregistered SIM following activation and number says out of service

Resolved! Incoming international calls

Options for 120 Plus Day Plans.

Options for 120 Plus Day Plans.

Resolved! Port from Kodoo

Slow day for forum?

Accidentally changed my number!

Resolved! PM does care about service

Resolved! Porting Number

Resolved! Got charged $84 on a $75 Top-up

Resolved! Plan Change today - Account suspended

Account balance lost, account suspended

Want to keep my own number, and delete the new tem...

Referral

2 phones, 2 e-sims, want to switch back to old pho...

New promo only for new customers?

I can’t send or receive SMS