@computergeek541wrote:
@will13amwrote:
@computergeek541wrote:
@will13amwrote:
@Wonder_whywrote:To be loyal to yourself is only money, you earn it spend it
Huh, it's not the customers fault that the online ordering system is taking more than a week to ship a SIM card. I hope the solution is a free renewal.
Things are even worse than a week. I know that this is a little different because I ordered a sim card and phone, but my order has been in limbo for more than 10 days now. I ordered on Tuesday, March 6th, and still no shipping confirmation. To be fair, I tried to cancel the order by e-mailing them on Friday, March 9th, got no response, and then tried to cancel on Tuesday, March 13th over the phone, only to be told that they can't cancel the order because they've already shipped it. More than 3 full days later after that, still no shipping confirmation (for an order that Koodo claims was shipped last weekend, tonight being the start of a brand new weekend), no account activation e-mail (I don't actually want it activated any more), no cancellation e-mail, and no refund. So, really I have no idea what Koodo is doing with my order. I just happen not to be as concerned about it had I not decided to stay with Public Mobile.
I think that the only reason why some people are expecting Public Mobile to extend plans for free is because both Public Mobile and Koodo are owned by Telus. If this were Bell who was taking their time to mail a sim card and activate service, I doubt departing subscribers would expect Public Mobile to do anything for them.
This migration has overloaded the web store as bad as the 2016 fall promo crippled the Public Mobile site. I get the suspicous feeling the web store is probably run by a skeleton crew because normal business levels are way lower volume than recent times and they were not equip to scale up quickly to meet the high demand. The real game changer was the $100 referral credit that required online activation. Otherwise, the load on the web store would not be as bad. I estimated maybe 20,000 customers may be on the 2016 fall promo. Even if 100% migrated, the average daily migration is less than 600 people spread across the country. If most were handled through stores, it would be a piece of cake with so many retailers selling the Koodo product. The $100 referral credit probably pushed 100% of the activations since last week to online shopping. I suppose adding an average of 600 orders daily for a week may be beyond normal business levels. Things at the web store are so out of control that it seems like they lost track of who ordered first. I did an online purchase on March 7, received shipping confirmation on March 9, SIM card was activated March 10, shipped to door March 12. So, @computergeek541, it would not surprise me if they might have forgotten about your order. Giving you the line that it is shipped already is a platitude to keep you from canceling the order.
I do believe it was just a line. Since the phone and sim clearly has not shipped, (a full week after they claim), there's zero reason for them not to be able to outright cancel the order. I believe that they really have no idea what is going on. I was told credit check was approved, order was approved, etc., and they even told me that my phone was already shipped by Canada Post but didn't give me a tracking number. The phone model could be backordered, so why not just cancel it like I asked or just tell me that the phone was out of stock?
The other possibility could be that they have the e-mail system only sends out shipment notification out after Canada Post does a barcode scan, and that my order got lost in the bottom of pile where people kept adding new stuff on top. Whatever - don't really care that much at this point even if they take 6 months to ship; it's just that it would be nice to have certainty that I won't be charged anything and the official cancellation of the order would ensure that. I would much rather have them just cancel the order as requested instead of me needing to return the shipment and wait for them to reverse everything.
I don't blame the employees. I'm sure they're trying. But for my order, it really sounds as of now, they couldn't be bothered to try to track things down. Even though I don't want to shipment to ever arrive, I'm just sharing my story to show people who are migrating that there seems to be little way to predict when your Koodo order will arrive. One day, you'll finally get a shipment notification e-mail from Koodo, but I wouldn't even try to guess when that is going to happen for your order.
Well the bow wave of migrations should have happened already leading up to March 15. This extension is just to get the stragglers to leave. The end is in sight. The web store should be back to normal business soon.
@will13amwrote:
@computergeek541wrote:
@will13amwrote:
@Wonder_whywrote:To be loyal to yourself is only money, you earn it spend it
Huh, it's not the customers fault that the online ordering system is taking more than a week to ship a SIM card. I hope the solution is a free renewal.
Things are even worse than a week. I know that this is a little different because I ordered a sim card and phone, but my order has been in limbo for more than 10 days now. I ordered on Tuesday, March 6th, and still no shipping confirmation. To be fair, I tried to cancel the order by e-mailing them on Friday, March 9th, got no response, and then tried to cancel on Tuesday, March 13th over the phone, only to be told that they can't cancel the order because they've already shipped it. More than 3 full days later after that, still no shipping confirmation (for an order that Koodo claims was shipped last weekend, tonight being the start of a brand new weekend), no account activation e-mail (I don't actually want it activated any more), no cancellation e-mail, and no refund. So, really I have no idea what Koodo is doing with my order. I just happen not to be as concerned about it had I not decided to stay with Public Mobile.
I think that the only reason why some people are expecting Public Mobile to extend plans for free is because both Public Mobile and Koodo are owned by Telus. If this were Bell who was taking their time to mail a sim card and activate service, I doubt departing subscribers would expect Public Mobile to do anything for them.
This migration has overloaded the web store as bad as the 2016 fall promo crippled the Public Mobile site. I get the suspicous feeling the web store is probably run by a skeleton crew because normal business levels are way lower volume than recent times and they were not equip to scale up quickly to meet the high demand. The real game changer was the $100 referral credit that required online activation. Otherwise, the load on the web store would not be as bad. I estimated maybe 20,000 customers may be on the 2016 fall promo. Even if 100% migrated, the average daily migration is less than 600 people spread across the country. If most were handled through stores, it would be a piece of cake with so many retailers selling the Koodo product. The $100 referral credit probably pushed 100% of the activations since last week to online shopping. I suppose adding an average of 600 orders daily for a week may be beyond normal business levels. Things at the web store are so out of control that it seems like they lost track of who ordered first. I did an online purchase on March 7, received shipping confirmation on March 9, SIM card was activated March 10, shipped to door March 12. So, @computergeek541, it would not surprise me if they might have forgotten about your order. Giving you the line that it is shipped already is a platitude to keep you from canceling the order.
I do believe it was just a line. Since the phone and sim clearly has not shipped, (a full week after they claim), there's zero reason for them not to be able to outright cancel the order. I believe that they really have no idea what is going on. I was told credit check was approved, order was approved, etc., and they even told me that my phone was already shipped by Canada Post but didn't give me a tracking number. The phone model could be backordered, so why not just cancel it like I asked or just tell me that the phone was out of stock?
The other possibility could be that they have the e-mail system only sends out shipment notification out after Canada Post does a barcode scan, and that my order got lost in the bottom of pile where people kept adding new stuff on top. Whatever - don't really care that much at this point even if they take 6 months to ship; it's just that it would be nice to have certainty that I won't be charged anything and the official cancellation of the order would ensure that. I would much rather have them just cancel the order as requested instead of me needing to return the shipment and wait for them to reverse everything.
I don't blame the employees. I'm sure they're trying. But for my order, it really sounds as of now, they couldn't be bothered to try to track things down. Even though I don't want to shipment to ever arrive, I'm just sharing my story to show people who are migrating that there seems to be little way to predict when your Koodo order will arrive. One day, you'll finally get a shipment notification e-mail from Koodo, but I wouldn't even try to guess when that is going to happen for your order.
@computergeek541wrote:
@will13amwrote:
@Wonder_whywrote:To be loyal to yourself is only money, you earn it spend it
Huh, it's not the customers fault that the online ordering system is taking more than a week to ship a SIM card. I hope the solution is a free renewal.
Things are even worse than a week. I know that this is a little different because I ordered a sim card and phone, but my order has been in limbo for more than 10 days now. I ordered on Tuesday, March 6th, and still no shipping confirmation. To be fair, I tried to cancel the order by e-mailing them on Friday, March 9th, got no response, and then tried to cancel on Tuesday, March 13th over the phone, only to be told that they can't cancel the order because they've already shipped it. More than 3 full days later after that, still no shipping confirmation (for an order that Koodo claims was shipped last weekend, tonight being the start of a brand new weekend), no account activation e-mail (I don't actually want it activated any more), no cancellation e-mail, and no refund. So, really I have no idea what Koodo is doing with my order. I just happen not to be as concerned about it had I not decided to stay with Public Mobile.
I think that the only reason why some people are expecting Public Mobile to extend plans for free is because both Public Mobile and Koodo are owned by Telus. If this were Bell who was taking their time to mail a sim card and activate service, I doubt departing subscribers would expect Public Mobile to do anything for them.
This migration has overloaded the web store as bad as the 2016 fall promo crippled the Public Mobile site. I get the suspicous feeling the web store is probably run by a skeleton crew because normal business levels are way lower volume than recent times and they were not equip to scale up quickly to meet the high demand. The real game changer was the $100 referral credit that required online activation. Otherwise, the load on the web store would not be as bad. I estimated maybe 20,000 customers may be on the 2016 fall promo. Even if 100% migrated, the average daily migration is less than 600 people spread across the country. If most were handled through stores, it would be a piece of cake with so many retailers selling the Koodo product. The $100 referral credit probably pushed 100% of the activations since last week to online shopping. I suppose adding an average of 600 orders daily for a week may be beyond normal business levels. Things at the web store are so out of control that it seems like they lost track of who ordered first. I did an online purchase on March 7, received shipping confirmation on March 9, SIM card was activated March 10, shipped to door March 12. So, @computergeek541, it would not surprise me if they might have forgotten about your order. Giving you the line that it is shipped already is a platitude to keep you from canceling the order.
@will13amwrote:
@Wonder_whywrote:To be loyal to yourself is only money, you earn it spend it
Huh, it's not the customers fault that the online ordering system is taking more than a week to ship a SIM card. I hope the solution is a free renewal.
Things are even worse than a week. I know that this is a little different because I ordered a sim card and phone, but my order has been in limbo for more than 10 days now. I ordered on Tuesday, March 6th, and still no shipping confirmation. To be fair, I tried to cancel the order by e-mailing them on Friday, March 9th, got no response, and then tried to cancel on Tuesday, March 13th over the phone, only to be told that they can't cancel the order because they've already shipped it. More than 3 full days later after that, still no shipping confirmation (for an order that Koodo claims was shipped last weekend, tonight being the start of a brand new weekend), no account activation e-mail (I don't actually want it activated any more), no cancellation e-mail, and no refund. So, really I have no idea what Koodo is doing with my order. I just happen not to be as concerned about it had I not decided to stay with Public Mobile.
I think that the only reason why some people are expecting Public Mobile to extend plans for free is because both Public Mobile and Koodo are owned by Telus. If this were Bell who was taking their time to mail a sim card and activate service, I doubt departing subscribers would expect Public Mobile to do anything for them.
@Wonder_whywrote:To be loyal to yourself is only money, you earn it spend it
Huh, it's not the customers fault that the online ordering system is taking more than a week to ship a SIM card. I hope the solution is a free renewal.
To be loyal to yourself is only money, you earn it spend it 
