Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is WCDMA 3g? If my plan includes 3G should I be on WCDMA only or GSM only? Thanks!
Hello,I need a Billing statement for my account with my address for a verification purpose. It needs to be in a PDF format. Please let me know how I can proceed. Thanks
Thanks
I just signed for PM this weekend and have now noticed that I have no service on my phone and data. On a lte/cell package. Any guesses
I purchased a second US roaming talk text and data add-on immediately after my first add on expired, and it appears the second add on expired without even taking effect . Please help!
Hi, I was going to buy a Samsung Galaxy J4 Unlocked 4G LTE Smartphone for 150.00 US in Michiagn.Public Mobile site says both IM # "should work on Public Mobile"The phone is unlocked the salesman said it will work anywhere in the world on LTE Network....
After activating my new sim and getting all set up i switched my new public mobile number to my old providers number and since then i have not been able to receive calls but i can make outgoing calls,texts and and also get incoming texts. Its been a...
Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
I purchased US Roaming - 1 GB Data (10-day) - $20.00, however, I will likely run out before the 10 days is up. Can I purchase another 1GB when it is used up?
Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection.
I’m leaving for US for a month, need to use the phone in US when I’m leaving and coming back . What is the cost per minute?
account keeps locking me out? What do i do? Thank youkim
I am heading to the US soon and want to add on a text ADD ON. I understand it is valid for 10 days, if I add it on now, will it start from today or from the first day I text in the US?
I’m leaving for US for a month, need to use the phone in US when I’m leaving and coming back
Hi,I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:............."Device PIN Blocked"IMEI: xxxxxxxxxxxxx...
Does PM international text/pictures allow user to use it anywhere in the world or solely in Canada? E.g. I can only send international text when I am in Canada not in US or anywhere? Or not?
I am an exisiting customer and would like to change my plan, my next billing date is March 27/28, 2019. If I change my plan today, will PM start my "new" plan today or Mar 27/28 after my old plan expires?
Hello, I'm getting the following issue when I try to call 1-401 and 1-845 numbers. Can someone please help? Btw My plan includes unlimited Canada wide calling...." sorry you don't have an active long distance add on"
I bought US roaming TALK - Can I call back to Canada with it? It is included as part of the Roaming, or is it only TALK within the US?
I have been unable to make calls and can't even access voicemail. It keeps saying I am dialing a long distance number when I am not. Says the same thing even dialing voicemail. I've reset my phone and entered the correct info and still cannot make ca...
HI Today I bought a a PM sim card from WOW in polo park and paid 20 dollars for it.There are 2 item on the paper.The first is for the sim card.what the second for?This is the picture.Thank you .
By using store computer you & friend get $10 reward instead of $25 each if you sign up on your own computer.This difference should be known for new customers signing up.
How does it work if you are switching phones and the SIM card you use doesn’t fit in that phone?
if you travel to US can you use your phone? And does it cost anything?
Heow many people can you have on your plan
Hi, Im new here to public mobile! I just signed up and was referred by my mom's account. Each of us only got the $2 refer a friend bonus rather than the $25. The account was created this morning. Can someone please help with this issue? Thanks!
Hi there, do you offer international add ons say texting? We are travelling to Amsterdam and I need to be able to text my wife when we are separated. I have the unlimited phone, text and 500mb plan right now. Thank you!
I purchased 1 GB for $30 on Nov 21, 2018. I used it reraly. On Mar 21, 2019. there is one usage for 760MB. Will the add on expire after 4 months?
I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."
I had data with Telus before moving to Public Mobile. I have purchased data in my plan but am no longer able to send picture texts or use data in general. Any suggestions what might have changed? Thanks
