Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My account was suspended after adding the holiday bonuses. My autopay went through and everything was fine but now it's suspended. I also have $20 in available funds and it's showing $0 owing. Please help.
My friend is travelling for 2 months. I help pay for her plan and I get the $1 friend referral from her. If she suspends her plan for 2 months and then activates it again, would I still get my friend referral reward when she comes back? If she red...
My friend recently divorced with her husband, her ex-husband taking care of those things before. She want to know what she can to do cancle the sim ?She own the sim card and credit card is using for auto pay , but don't want to cancle her sim card. b...
HelloHad trouble with my billing address when purchasing a sim card online and was charged twice.How do I cancel one of the transactions?Is there a number we can call someone?
I have been using my phone without any issues for the past few months, after I switched to Public Mobile almost six months ago. I had setup autopay on my account. However, this day, my account was suddenly deactivated, even though I had already made ...
i did addon free 1gb and 400mins LD call today , and after check back my reward it show my plan $180, my owned plan was $75 for 90 days. don't know what's problem
How do I stop scammers from calling my phone? They generally use numbers from another area, or a number very similar to that of my own. Is there any way to prevent this and how do I go about it?
Just checked my account and the new data add on has used 37mb while I'm sitting at home on WiFi. My data counter shows only 63kb that was used in the last 28 days on my other data add on. That usage matches. The longer I wait for a moderator the more...
Does anyone know why I may not be receiving the password reset link? I've tried several times via the self-serve (and I have checked my spam and other email folders!). Thanks!
Very frustrating on how to get help with this. My U.S. roaming talk/text & data plan stopped working after 9 days not 10 SO I logged in to add another 10 days talk/text Roaming this morning and it is still not working.Who or where can help me with th...
Hi, currently there is 1G free holiday Giveaway data and 400 min intl long distance is one time offer or every month until I cancel the plan ?Also 400 min intl long distance is include which country, does it include call from CA to US? or to India? o...
Hello, I wonder when / how do I get my black friday promotion; one time 5bg bonus data? I am a new customer with $35 plan which sim card was activated on Sunday, December 1st, 2019.
Hello!I am having issues receiving messages. Now I can still send them, which is weird, but I cannot see what the other person has sent! Help would be appricaited!
Hi, my old cell service provider was "Tbaytel" (nw Ontario) and I am using the Public Mobile "My Account" page to access the "Change Number" link. The problem is that once I type my old cell phone number into the box that checks the eligiblity of you...
I was attempting to activate a new account/sim for my wifewe went through the entire process up to the payment option when it came back with an error. WE dont know if it worked or even if the account was made as the site contiues to fail at log in.th...
I would like to know if I used up my 1 Gb of data. Would it stop there and not let meet use any more data or would it continue and there would be charges appear on my bill later?
I received hundreds of email notifications in a couple of hours today after replying to the post regarding "Win $100 Amazon gift card" anouncement. It becomes annoying as I only have limited data. How can I cancel the email notification? Do I have to...
I tried to get my sim card in hand by Dec 2 to take advantage of the "second month free" deal that recently ended. First I tried to buy a sim card in person at a PC Mobile kiosk who completely shunned me for thinking they even deal with PM (even tho...
My bill is overdued, I want to pay my bill but the My Account page is not working. It's just blank whenever I click into it. Also, my plan is supposed to be $40 per month 8GB of data. I was paying $40 last 2 months but few days ago when I login to my...
