Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I referred a friend on Sept. 27th, 2019. The recent promotion says both he AND myself get a $10 credit. He has gotten his credit, and I have the loyalty $1/month in my account for his referral. However, I have not received the $10 credit I get for ...
MY SIM CARD HAVE LOCKED
Hello, I am using zenfone 4 and my friend has sent me a photo mms, but somehow I am not able to download or open it at all. SMS works fine, so I am not sure what is wrong.
What I need to do when I change location (eg. from Toronto moving to Vancouver), and if want to change #?
I purchased a Samsumg Galaxy A50 because it was supposed to be compatable with the Public Mobile network according to several sources. They sell them at Walmart and have plans for the phone with every cell provider I have heard of. I read some things...
I Activated my phone yesterday afternoon and ported my number from Fido. My Fido account was closed when I ported the number, but it'd been about 18 hours and I still have no service with Public Mobile. It seems like I may need help from a moderator ...
Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns count...
My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working. I have tried to add plans and it simply doesn’t work??? I’m using a browser, I’m not sure if t...
Is it possible to get proper invoices for income tax purposes? I know I can view payment history in my account.Thanks
Can't pay my **bleep**ing bill for whatever reason my bank says it's public mobile and what kind of company has absolutely no contact number so pissed off today ready to sign with a different carrier like wtf
After reading several posts that seem to trash Public Mobile I decided that perhaps they are correct and searched for a better provider. I perused Lucky Mobile and other budget cell providers plans and add ons but all I could see are 3G data offering...
My son lost his phone. I need to disable his account and get a new SIM card, but he does not have online access. I am using my account to post this message. How do we proceed?
Is my phone compatible? Alcatel 5044RThanks
Hi there, I was just wondering about how this happened and how I would go about getting a refund? I topped up my accoubnt but was charged twice. I only clicked on the amount due option and clicked submit.
If I want to renew my plan early, I need to click the right cornor question mark? So how long it takes to do the plan early renewal? thanks
Hi All,My wife had her plan change over on Saturday to the $60.00 US plan. This morning (while in Ontario and calling her daughter in New Brunswick) only got dead air. I tried calling her and also only got dead air (Ontario to Ontario). My plan also ...
Hi,why I could not change another phone number after 4 months I have used it.
This is not good, most companies when you add money to your account, it automatically add your minutes. I was out of minutes and added $10 yesterday but I can’t still make or receive calls.
Hello,i added 10$ to my account but I still can’t make or receive call
I have the travel plan, however my texts nvr send it say send fail, data/internet shows LTE but nvr has service always says connecting but NEVER does I have been waiting on a moderator for over a week!
A friend of mine went to this London Drugs to signup with PM. Apparently because she was apprehensive about PM (after reading scandalous Google's hearsay) and felt that she could always demand a refund at "a real store" which a mere PM customer (me) ...
Hi, my phone recently broke and I was looking to buy a new one, and stumbled upon the Galaxy A70 on Amazon. However, the phone is listed as "international", and when I check for compatibility on the PM site the A70 isn't even an option, even though i...
Hello, I am coming from Koodo and I've read that PM throttles the speed at speeds like 3mbps. My questions are. Is the throttle speed always 3mbps? How do they throttle? Is it from the beginning or as you use more data?
Hi Dear, Today I was at a public mobile kiosk and bought a number but due to some technical issues, public mobile website get hanged in between. Then the kiosk lady advised to get new number again and did the same. But now when I checked my bank acco...
Could anyone please help my finding a pin number for the removal of my operatoer lock? Thank you.
Hi I'm jaspreet here I recently port my number in public And now i have the issues of no incoming calls or texting I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me
Every time I type in the number of my newly recieved SIM card for registration, the website shows that 'The format of your SIM is not valid.' Could anyone please tell me what ought I to do?
Hello, I just bought a SIM card from Public mobile BUT I can't phone because the message is carte SIM avec verrrouillage réseau insérée and then Code NIP de déverrouillage de réseau SIMsamsung S7 (with Bell before)Please help me. Regards, Sylvie
Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message: We were unable to transfer the phone number you entered. Try one of t...
