porting

[teebear]

I am having troubles porting my number. i can make calls and it shows my old number but i cant receive calls

[MacMe]

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@teebear wrote:

I am having troubles porting my number. i can make calls and it shows my old number but i cant receive calls

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It can take a few hours for the port to be completed.  But you can try any or all of the following steps:

-Go into your phone's Cellular Network settings and manually select Public Mobile as your Network Operator

-Reboot your phone

-Power off your phone and remove the SIM.  Re-insert and power on

[JL9]

What plan do you have?

[mimmo]

if its been more than a couple hours you have a stuck port.  your old sim should however work.  follow instuctions beolow to get help.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile