Community

teebear · ‎06-23-2018

I am having troubles porting my number. i can make calls and it shows my old number but i cant receive calls

MacMe · ‎06-23-2018

@teebear wrote:
I am having troubles porting my number. i can make calls and it shows my old number but i cant receive calls

It can take a few hours for the port to be completed. But you can try any or all of the following steps:

-Go into your phone's Cellular Network settings and manually select Public Mobile as your Network Operator

-Reboot your phone

-Power off your phone and remove the SIM. Re-insert and power on

JL9 · ‎06-23-2018

What plan do you have?

mimmo · ‎06-23-2018

if its been more than a couple hours you have a stuck port. your old sim should however work. follow instuctions beolow to get help.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile