I have 2 phones currently on Public Mobile and I'm trying to activate a 3rd. For whatever reason the system is not accepting any credit card that I use. I'm not sure what to do now. Can someone please assist as I'm trying to get out of my plan with other provider.
I applied for the plan and it shows December autopay instead 3months. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw an error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account or reset my password; the email is apparently not recognized. When I put in the sim, I do not have any calling or data service.
How do I get in touch with somebody who can fix this? I signed up 2 other sims with the exact same credit before this problem. I also tried another card. 3 different computers. How does one get help from Public Mobile?
This is a common issue experienced by a few users. Your best bet is to contact a mod for them to make backend changes to your account.
A workaround that worked for a fellow user involved buying a prepaid VISA giftcard, and using that to activate the account through Internet Explorer. After which you would then change your credit card details in your account.
