[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not receive calls
Hi I m new to public mobile. And started an SIM card completely with public mobile. Not ported from other provider ! I can place calls and go internet but can not receive calls. I don't know what to do about it. Thanks. Keyi
Unable to add Credit Card "Unable to process this transaction"
I lost my debit card and had it replaced with new expiry and security code so I tried to re-add after my autopay failed when I forgot, and I am unable to add a new credit card and reactivate my plan. It just says unable to process transaction
Inbound calls going straight to voicemail
For the last two weeks 99% of my incoming calls have gone straight to voicemail. Phone does not ring. I have performed all basic trouble shootingon my iPhone 7 Plus to no avail. Outbound calls, texting, and data all work. @CS_Agent I have sent you...
Setting up data connectivity on a Samsung SGH-C414 flip phone
Greetings. My friend just joined PM, but we can't' figure out how to configure data settings on his Samsung SGH-C414 flip phone. I've checked the data set-up from the community, but some of the terminology doesn't match up. Please see the set-up in...
I lost my telephone
Good morning, I lost my telephone what can I do
WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)
PLEASE RESPOND NO TEXT ARRIVES.All third party services confirm messages sent!
Resolved! Account payment issues + Plan not working properly
Hello!I made a public mobile account sometime in August. During this time, there was a sale that I saw on plans, so I made a new plan which was to switch over on Nov 17th. Normal stuff. Then there was some network crash you guys had to deal with, re...
4GB Tablet Plan
Wooaaa, competition may be heating up! Between Fido, PM's (last)fall promo, an now FM https://www.freedommobile.ca/plans-and-devices/mobile-devices/device-details/lg-g-pad-iv-8-0 This will be interesting for those that use VoIP services on PM. Keep i...
Resolved! Need help stolen phone
I'm hoping someone can contact me about a stolen phone. I've gotten a new phone, but I need to disable the stolen one.Please, help me. Thank you.
Where is the IPV6 support?
Just wondering when Telus/Koodoo/Public et al are going to enable IPV6 support? It has been almost 7 years since IPV6 was rolled out and still nothing from one of the supposed leaders in Canadian communications technology. Any idea?
Resolved! Data - province-wide or Canada-wide?
Hey guys, This is my current plan - Pick & PayThis plan includes: -- 3 Choices with Provincial Talk- 4 + 2GB BONUS at 3G Speed- Unlimited International Text- Unlimited Provincial TalkI know that I can only call within my province, i.e. British Columb...
can't pay my bill
i set up to auto-pay to my bill ,but for some reason, the transation didnt go though. Now my phone plan is locked. I try dial *611 to pay by pre-authorize payment method still no go. I called my visa company and they said there is no block for public...
Account expired and forgot login password
Hi there, one of my family member plan is expired, and we forgot the login password and the security question to the password. What should I do to get my phone service back. Is there contact number we can call to get the password back too. Please he...
big sale coming
who wants one i hope its cheaper that the 40 dollars plans 4 gb 40 dollars for 6 gb a month ???
Sim card never arrived.
I ordered my sim card on the 25 of October, it's now the 16th of November and still nothing. I'm very frustrated and not happy about the fact that I can't even email you about this issue because your only email is a no reply..
Unable to process transaction despite updated valid credit card
Hi,I'm on autopay and I have a technical payment issues such that the system would not accept my updated valid (verified by Master Card) credit card info. I removed the old card and even removed myself from autopay, but the system is not able to pro...
Resolved! Please verify my IMEI #.
Please verify my IMEI # +++++++++++ as it's not found in your system, thanks.
Isn't enough money in your account to renew?
Received text message:'Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve'My question is, if I have activated auto-pay, why am I even receiving...
Samsung Note 2 compatibility
I have a Samsung Note 2 currently with Rogers. I tried the compatibilty entry with IMEI number and said device not found. Any help appreciated
Resolved! Used 1GB add-on???
I have refered a friend and got the 1gb add-on. But the data in my own plan has not used up. Why the 1gb referal add-on was counted for my data usage? thank you.
Changing my plan
I went onto my account today to change my plan as today is my renewal date and I wanted more data. After I had made the new plan I wanted and payed the new price my overview is still showing the old plan that I no longer want. When I tried to fix thi...
You have reached the limit for number of private messages that you can send for now. Please try agai
Hi I have tried to send a private message to a moderator but am receiving the above message, I have check my sent messages and it says it is empty. Can somebody help Owen
You are unable to access the web because one of the following reasons:
Hi New billing 90 day billing cycle started on Nov 11 and I cannot access the internet being redirected to the public mobile website saying "You are unable to access the web............." Can you help ???
Resolved! New customer!
Hey all, Quick question. So, I just signed up for Public Mobile with the auto pay feature. Will it automatically withdraw the funds upon activation or do I need to manually pay it first and the auto pay will begin in December? Thanks
Data not working in second 90 billing cycle
Hi there, I'm having issues with my data plan. My 90 day plan includes 3+3 Gigs, and I had no issues on my first billing cycle. Since my plan has renewed I have not been able to access my data. I am almost halfway through my cycle, and I keep getting...
Resolved! Amount due is $0?
Hello, My plan did not seem to autopay properly yesterday and since then my phone has had no service. I then canceled autopay and would like to pay manually. However the issue is that the amount due is $0 according to both *611 any self service. The...
Re: I need to speak to a manager do to this service
Please help I need my phone on all these vouchers I buy don't work I'm stressed
Resolved! unable to login any accounts
Anyone else having troubles getting into their accounts? I have 7 and I can't log into any of the accounts. No error message. Tried on multiple devices, removed cookies .etc
plan exfired
hiWhy my accound is expired?i dont understand. My balance is 120.I think i don't need auto pay. Is it problem? Help me..
Good Phone Option
Since Public Mobile doesn't sell phones, we all have to shop around for our devices. While scouting for a good PC to buy for black Friday, I came across what seems like a pretty good deal. @ShawnC13, this phone is for you. https://www.microsoft.com...
