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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving calls. Only voicemails.

Hello,My partner and I both switched to Public Mobile, and for over a month now about 75% of our calls do not cause our phones to ring.However, we receive voicemails.It's becoming quite fustrating now. About an hour ago I was waiting for a call, and ...

Positive story

So, a positive story of sorts: I actually managed to use up my 12GB this past period, so I'm no longer subsidizing you guys! Lightning zapped my land line /ISP and was out for 1.5 weeks and I've got to say, it was nice to have tethered data available...

US Roaming Add-On was not avaliable during my trip to the US! How do I get a refund?

Two days ago, i used the self-service feature on the phone to add a US Roaming package worth $20 dollars. Initially the process was crud to say the least. First i selected the US roaming package worth $20, when i was asked if i would like to proceed ...

Resolved! International long distance

Hi,I have purchased the addon for international long distance and also the US/Canada add on but I couldn't make the call to Asia? They keep saying my plan dont have it.In my plan I have add one 1 for US Canada only and the other one for international...

How do add talk/text in the middle of 90 plan cycle?

When trying to add talk and text to my 90 day (18gb total) 3G data plan, it asks for the full $156 from my credit card. I pressed the change plan now button. I was hoping it would only need the difference from the $136 I just paid about 2 weeks ago. ...

Sim card seems not working properly

Hello, my phone is ZTE Axon, I've been with public mobile for a while and the service was good until I came back from US recently. In US I bought the CAD 20 roaming package and happened to select T-mobile as the roaming service provider. After I came...

Resolved! What time do the 10 day USA addons expire?

If I get the USA roaming addon at 2pm August 10 will the addon expire August 20 at 2pm or at 11:59pm?

New User

I just registered, and recieved an email confirming my registration and that my credit card was charged, but I can't access my Self Serve account, Public Mobile is not recognising my email or phone number, and my phone says unregisted SIM. What shou...

Resolved! Usage history not working

checked my usage history and it always only show 2-3 days usage, no matter what time period I choose, even select last 90 days, it only show 2 pages, and just last 3 days. However, if you set the start and end date to previous date (such as July 1 to...

Suspended account due to lack of funds.

I lost my credit card and forgot to update it for my auto pay. I'm currently trying to update it now but it won't accept my credit card. I called my credit company and everything is okay on their end but public mobile site won't accept my card. An...

Resolved! Trouble logging into Self Serve

Is anyone else having trouble logging into self-serve? I'm stuck at the login screen and after entering my credentials it keeps timing out, saying " Sorry, your login attempt failed. Please try again."

Texting

I can use all features of my plan except for being able to send text messages

changing plan

why is it that when I try to change my Public Mobile plan from three months to one month the page that allows you to do it automatically reverts the custmer to reactivate the 3 month plan then takes the money the customer has payed on your credit c...

Great plan. superb help from the Community!

I switched over from Fido about ten days ago, and it was the community and the top contributors that helped me get through some of the queries and issues about Public Mobile. I wasn't 100% sure if Public Mobile would be good or not, but having everyo...

Resolved! Data used up. Renew plan 4 days early?

Hello,I have unfortunately used all of my data for the past three months. I'm hoping Public Mobile could renew my plan 4 days earlier so I could start a new data term!Please let me know if this is possible. Love the service and have always recommende...

Resolved! Cannot activate a sim card - cannot select a new number

There are some errors on the page, I tried on Edge and Chrome browsers on windows 10.When I get to the second step, choose a phone number - there is no option to select a number.Clicking "transfer your wireless number" works but I have no number to p...

International Roaming (NOT USA)

Hello, I'm going to Brazil and I'd like to know if it is possible to activate roaming while there, as all I see is roaming to USA. Thanks

Re: Plan change did not change

I have the same problems, 3 months again on old plan, although the 30 days new plan was properly saved for renewal on Aug 8

Resolved! Can I suspend my account?

Hi All, I will be travelling for work and was wondering if it possible to suspend my account?If it is, how do I go about doing this and how much does it cost?Thanks.

My experience with public mobile overseas in Europe

Overall, the best part was not having to worry about if your data was on off, airplane mode, etc because there is no data roaming or service overseas.A couple times during our Portugal trip though we needed a phone and I was unable to use mine in a p...

Lock out from account

Hi, i cannot remember my daughter email account, and i change my credit card, so her phone is not working since i cannot change my card number in her account, can someone reset the account with the phone number?

Android messages

Has anyone since changing to new 3g plans notice you can't send MMS over it? Ours say they fail always , even the description Google gives it says " enhanced features on supported carriers" before I changed to new 3g plans it worked fine on both my w...

Will pausing autopay affect my currnet prepaid plan?

I am currently on the 4gb for $40 prepaid promotion plan and I have the payment option on autopay. I am going to be travelling out of the country for a few months and would like to continue using this plan when I come back, If I disable autopay or in...

Moderators: please change my plan back.

Hi,I changed my plan yesterday night to the most basic, thinking it would take effect at my next billing cycle. I had the 135 dollar plan that included everything I needed. I was under the assumption it would last me until September, as I prepaid for...

Plan for out of town guests...

My bro is visiting from out of town for a couple of weeks and I wanted to grab a sim with talk, text, and a little bit of data for him. Looks like Freedom Mobile cheapest route @ $30 a month for unlimited talk, text, and 250Mb of data? Lowest PM pri...

Overcharged by $5 plus tax

Hi!I renewed my plan (albeit a few days late due to lack of funds) and I was charged $37 less Autopay Reward for Provincial Calling and Global texting (the old price!). As soon as I paid, I noticed that the options I have are now priced at $32 less A...

Resolved! Enable 1 GB Addon

Hi, Could I have someone enable my 1 GB addon that I purchased to my account? Thank you Shiraz

Reset my password

Hi i need an admin to reset my password, the link i recieve doesn't let me reset. Thank you

Resolved! Amount due and autopay

So I have an amount due right now. I have setup autopay so that I get the reward. The next payment date is in October, should I pay the amount due right now or will autopay automatically pay it off on the next payment date? I'm worried about my plan ...

Resolved! Incorrect Long-Distance Charges

I'm in and around Vancouver, BC. Some time ago, when I was in southern Surrey, BC, my phone gave me a "welcome to the US" text message. Frankly, I forgot about it. South Surrey is close to the border. Today, in my home in New Westminster, BC, I woke ...

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