Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For community members for jump at others who are experiencing difficulty and say "be patient", what do you do when you have been patiently waiting since Nov 19?I am new to PM, ported on Nov 19. My wife's account had a problem but was resolved after 3...
Hi,I attempted to port my WIND (Freedom) number over 2 weeks ago. Within minutes, my service with WIND was terminated but my number hasn't actually ported to my PM account. I'm currently pregnant & in my third trimester...my doctors have had to lea...
Please ship me my SIM card, order number #90233. Thanks,
Hi, I logged into My Account just as I came back from my travels only to find that my plan had expired. I have paid the extra $120 but am a little confused since I am set up on the auto payment plan and I ported my number over on Nov 2. Therefore, I ...
So I got a ticket number for an issue I have. Is there any way for me to see progress?Or its simply for my information?Thanks!
I need HELP. 5 days ago i suddenly lost service and it has yet to return. I've tried rebooting the phone and it fixes nothing. I need some help urgently.
Hi,I just wanted to reach out and say Thanks to the PM staff and to PM in general. It's a nice surprise to get community rewards... I know it's just a few bucks but hey, every loonie counts, eh? I also wanted to tag @Shazia_K who fixed a minor issue...
Hi everyone,I changed my plan yesterday for the new 40$ 90 days/12Gb.Everything is fine except I can't make nor receive phone calls. It says I don't have a LD option (though trying a loc number).I did buy a LD option to see if that would fix the issu...
I started the service 2 days ago and here is what I think so far: Ordering SIM: Very easy and straight forward, received my SIM in 2 days. Registering my account: I did not port a number as I only ordered a data plan. The process was easy, I followed...
Hi,My account less than one month in with a 90 day plan says Account expired because of non payment. I paid nov 18th for the 90 days. Looked at some other posts and all answers were solved under PM. Looking to see if a mod has an answer to this.- i h...
I have gotten the fall deal on the 20th November and signed up and and everything, but still no service when I call I get " you don't have an active long distance plan" message although I am in my home province. I can't browse anything. I can't send ...
I'm curious the average wait time to getting a response (and resolution). Please post how long you waited for support to contact you, and (optional) the date your issue was resolved. Keep it short and stay on topic. If we keep this thread up to dat...
Ok, so I waited 5 days with no service and today I got service. Due to having no service, for 5 days I did not activate the other sim card for my wife. Now the special pricing has ended and I cannot subscribe her to the same plan as I have. Any th...
Seems like I'm having the same issues as a number of other users. http://productioncommunity.publicmobile.ca/t5/Discussions/WHAT-IS-THIS-BS/m-p/117770#U117770 http://productioncommunity.publicmobile.ca/t5/Discussions/Unauthorized-porting-of-phone-nu...
Hi forum mods, When the $120/12GB/3mth promotion was on, I created an account and started the registration process. In the process, I supplied my phone number and account number with the intention of keeping my old number. At the last step of the pr...
Are there any MODS could help?I got double charged and plan did not change to 12GBs/3months which I had changed during the promotion.I had pmed 3 MODs and none of them reply. I had been wait for more than a week.What can I do? Thanks
I am getting very frustrated. It has *only* been a week for me, but the money for 2 lines on the new plan was taken but I cannot make calls or use data. Thankfully I did not port our numbers from Rogers so we are using our old plan wtith them, but no...
Hello,My plan was changed today to the new 90 days/12Gb plan.Data and text messages are working fine.However, when attempting to make a local phone call, it says my call cannot be made as I don't have a long-distance option and the number is not cove...
I'm posting here as I haven't received a response from PMing moderator:Something seems to be wrong with my cell phone service. I've been getting no service since this morning. Can you look into this for me? I've PM'd my number to @Shazia_K
Looks like we may have a new mod incoming! saw this in the recently registered users. (Parady_i ) so i will go ahead and say WELCOME! to Parady_i i assume this new mod will start next week or something. *** anyone wanting to say hi and welcome as-...
I signed in with PM back on Nov 18 & 19 (2 numbers). Till today, both my numbers have not been ported. The message I received is as follows:Your Old service provider rejected your transfer request. Common mistakes:-Account number does not match Ol...
I've been waiting for over 3 weeks now and my issues still have not been fixed. I'm reaching out again as I see other people's issues have been sorted. I've private messaged moderators beginning on Nov 13th and approximately once a week thereafter....
I have ported over 2 numbers from Rogers and have private messaged Jeremy 2 weeks ago, but nothing has changed on my account as of yet, still shows 6gb. Looking at the board here, it looks like a lot of Port over and No service requests has been fill...
Hello! I have this odd situation when I miss a voice call, it goes to voicemail, then immediately my own phone number calls me. Instead of getting a regular notification on my phone that I have a new voicemail, my own phone number calls me. How do I ...
To: Valentina (of Public Mobile), or any other rep that can help, I followed your instructions in your email, unfortunately, my Public Mobile SIM card still is not able to receive incoming calls, nor able to send/receive text messages. I phoned Roger...
Intrigued? hehe ... After dinner perhaps (spoiler) It was a smooth sailing for two lines. Just pay attention and do not make any silly mistakes(even though the PM self-serve portal is incredibly dumb and infested with bugs,but you can outsmart it,...
DAY 20: Still Waiting for someone to read my message. Issue 1) Cannot Send/Recieve TEXT's from the BELL Network. Only happens on 2nd Account, I have provided on a message. This is ongoing from the 17th of Nov. Is the Port complete? Issue 2) Now tha...
I just pay my due and I still have no service n online it didn't even show the payment that I make but when I call 611 i can clearly hear my balance I've been with public for over a year now I never really have a problem with the company well can som...
I'm wondering how I get my old number back. I had started the sign up process with PM about a month ago, and backed out. This morning, my number was ported over to PM, so I finished the sign up, but had to pick a new number. I'd like to have my old...
I have already tired to Private message @Shazia_K@Mary_M@Caroline_D@Cassandradc1 mods and use the Contact Us link at the bottom of the page. It's been a couple of weeks now, (porting not completed on 22nd of November, and i got ticket on 22nd of Nov...
