Changed plan, topped up, now can't call or text at all

[ottomaddox]

Hi there,

I changed my plan before topping up this month. I made a successful payment, see all changes reflected on my account page, etc. but now I can't make any calls or text or anything.

When I try to place any call, even a local one with a +1 extension added to the contact, I get an automated message saying I don't have a long distance plan, even though my current plan includes unlimited calling across Canada AND to the US.

Can someone please help me get this sorted ASAP?

Thanks!

bryan

[Taekgun · Accepted solution]

@ottomaddox

Sounds like you hit a snag with the self serve portal - it does happen on occasion.  You will need a moderator to have a look at your account and make the necessary changes on the back end.

Send them a private message and provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

See the link below for how to send a private message to the mods.  

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...