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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! referral account deactived

one of my referrals' account got deactived because of changevof credit card. That account is now activated but i still lost that person as one of my referrals. How can i get that back asthat account is now activated? Thanks!

Resolved! Desperately need Help on cancel a line!

I don't have the sim card, I can't remember the phone number, it was used a very long time ago. No service on this line is being used for the last 2 years, I want to cancel the line.I forgot the password for my account, my registered email address is...

Resolved! Problems changing plans

I am in the process of changing plans but my account is suspended and i can't get my account to re-activate on a one-month contract only for the purpose of transferring to Koodo. I keep ending up on the payment screen rather and it won't let me re-ac...

Account disabled sim not valid

Pls help. Account was disabled cause was out of the country for several months. Trying to reactivate sim by registering new account but says sim # not valid @CS_Agent

Resolved! Unable to Create Self Service Account

Hello @CS_Agent,I signed up for public mobile yesterday and ported my number over. Whenever I try to create my self service account it tells me that the number is invalid or I've already created an account. I haven't already created my account but ...

Resolved! Debit Card Fraud - missed a payment

Good Morning, I had debit card fraud this summer (BMO) and was issued a temporary debit card which is my autopay for PM. This week I received my permanent replacement and activated it yesterday. I didn't remember it was the card for PM autopay. So I ...

Resolved! Whats the point of 90 day plan if 30 day plan is the same price?

I would expect 90 day plan to be cheaper because you pay upfront for longer time but so far it seems that the price is the same for 30 day plan equivalent 90 day plan divided by 3. Could someone please explain?

Resolved! Kudos to the Walmart Richmond, BC staff

Just want to share really great CUSTOMER SERVICE from the staff in the Entertainment section at Walmart, Richmond. After speaking with my brother, who is a current Public Mobile User for the past year, I decided to change my service from Rogers (15+y...

Resolved! Change Username

Anyone know how I can change my username? Thanks

No data and can no longer set APN

Switched my wife from Koodo to Public Mobile. Waited 7 full days for the port to go through. Her phone runs Android 8.1. Now on the 8th day since changing carriers we finally have some services. But no data. I paid for LTE service. In fact, since put...

Switching to Koodo from PM - Beware

I recently received an off from Koodo to switch my $40 4.5G Public Mobile plan to a $40 - 8GB plan, plus $180 in bill credits. Given that I would get twice the data and essentially a new phone, I thought, why not. Both are technically Telus, and I've...

Inactive phone for 4 months, trying to add service plan and no luck

I haven’t used my phone since May which was the last time I was visiting Canada. I just turned it back on to add a service plan because I will be back in Canada for a month and I’m getting error messages saying my SIM card is invalid and it’s also no...

Resolved! My friend wants to sign up but doesn't have credit card. Can he use mine?

My friend wants to sign up, and use auto pay, I will let him my credit card to sign up. Can multiple accounts use the same credit card? I trust him and give him permission. I am liable for loss. Is this ok? Or if he can't use it for different names, ...

New User Today: Text (SMS) messages not working

Phone: Samsung J120WI received my SIM card today and began installation and I immediately received a txt message saying P.M. was having a problem "processing your request to move".I updated my APN settings as per P.MI can dial out. WiFi is working fi...

Resolved! No more data after a few days as new customer

Hello,I am a new customer.After a few days of use, I am now shut off from the data service.Could you please explain?Many thanks.Martin

Trouble with Port In (From Freedom

Hello, I am trying to port-in a few lines that my family has with Freedom. I first tried to get my mother's number in. Everything looked good (I provided the account name, number, pin, and phone number) on the registration page. Low and behold.... ...

Resolved! Data not working on 3 different devices.

I bought a SIM card for my iPad 5th generation with 250 MB data only for 20 CAD per month. It is neither working on the iPad nor on an iPhone 4 nor on Samsung galaxy S3. Please advice.

SMS from Instagram

I ported my landline to Public Mobile last week. Everything works fine except I can't get the SMS verification from Instagram. It has worked on other sites like Facebook and Google. I found an older thread here that says Twitter SMS verification won'...

LTE

Public mobile can we get a price drop on the LTE plans as your doing it on the 3g speed.

Account in a Different Language

So my account is showing up in Spanish for some reason. Any ideas as to why that's happening?

Trying to port over TWO phone numbers and failing

Hi All, I am currently in the process of trying to port over two numbers from Rogers and not having any luck at all. The first one I tried to port didn't go because I entered the wrong account number so understandbily I am waiting for a response back...

My account is locked.

Hi there,I will need to reset my account and change my password.How do i go about doing this?My previous attempts of changing my password would not work. It would say the link had timed out.Regards,Russ

Moderator Response time

Question.what's the typical wait time to get feed back on an issue?I've been waiting +7 hrs and no response / feed back to my queries.

Resolved! account stuck

I do not wish for my email address and phone number to be revealed on this forum. The situation is that my porting is stuck, from Freedom to Public. I cannot create/recreate an account because it says the phone number is already in use in another acc...

For the community: can referral be a KeyID instead of phone number

For the Mods, Is it possible to update the referral process to a PublicMobile Personal-KeyID # (unique to each user)? Rather than phone number? I have banked with Tangerine (formerly ING Direct Canada), and their referral program is an OrangeKey# to...

Resolved! Port-in failed. No service at all since last Friday

(I used the chat bot and it says moderators "will most likely respond to your support related questions in under a few hours!", but I've been waiting since Saturday.) I bought a SIM card and activated a new line last Friday, August 31.Seeing that cal...

New port request

@CS_Agent

moving a plan from one phone/sim to another?

If I purchase one of the plans for my daughter right now, can I move that exact same plan a new SIM in 9 months (when my contract with Telus ends?) I'd like to take advantage of the great plans right now, but it's more then my daughter needs, and I'v...

Resolved! Interrupted web session invalidated my new SIM card

Hi there, while I was setting up a new account and SIM card for a friend the web session was interrupted. Now I have tried the form again, but the SIM number is said be invalid now. I was hoping to have this done soon in order to obtain the special ...

Account suspension and top up

Tried to change plan, topped up with 10 online. The balance is there but the account remains suspended with previous plan balance still pending. Horrible experience with Public mobile so Far

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