Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello - I just activated my sim card few minutes ago and chose my plan but instead of choosing global text i have accidentally chosen "no text" and with the current promo they both come up to the same price. How can i add global text back into my pla...
ok so this may be a simple one but just wanted to make sure first. so I have Canada wide calling and text. my gf would like to switch to public mobile however she does not leave the province of bc and would only have province wide calling. for work, ...
I added $120 to my account when I had auto renewal, would it be possible to have the $120 refunded?
Has May community reward been applied? I'm in top 25% but didn't see any reward dollar in my account.
Hi all. My phone is locked to Telus/PM. Want to purchase a US roaming add on for a trip. Can anyone confirm it will still work in the US?
I'm having a lot of dropped calls with my iPhone 6 lately. Even when I have 2-3 bars.I even lose the 3G/LTE here and there.Any ideas what's going on? Should I get a new sim?
Hi! I'm heading to Latvia for 3 months and didn't see this country listed in the international add on. Is there a plan/add-on I can get for over there that includes data and some calling? Thanks!
I would like to purchase a 90-day Public Mobile plan while I road-trip across Canada this summer from Vancouver Island to Newfoundland. Since I will be in cities, small towns, and in rural/remote areas in all 10 provinces but mostly spending a lot of...
I activated my sin ,bought a plan paid for it I decided to phone my new number went straight to voice message , I tried logging into self service after receiving my email , email not found I'm wondering what's going on here?
Hi i wanted to switch my mom over to public mobile. What is a good phone for about $400
I will try to provide as much details as possible. I am using a lead generation program called Commissions INC. I need to have text notifications sent to my phone once I have a new lead to follow up on. I am having problems recieving new notificat...
I was just prompted on my iPhone 6s for a Carrier Settings update. I've never had that happen since being on PM since Nov/2016. I don't remember what the previous settings were, but now it appears in my settings to say Public Mobile 28.3 Anyone know ...
Hey all,For the past month I've had a "private number" call me between 1 and 4 times a day. When I pick up there is just silence. I don't think it's a robot because the time before they hang up isn't consistent, sometimes right away, others they wait...
Thoughts on this device? Having a flash salehttp://www.gearbest.com/cell-phones/pp_630450.html?wid=4seems to support the Telus/Bell network
Tonight when I started my phone up I was presented with: "Sim network unlock PIN" This is an old phone, i've used it for a few years, its always been unlocked. Ive been on Public Mobile for a year now. Codes like 1234 and 0000 dont work. Tonight its ...
Has anyone gone through this with Public Mobile where your number was changed without your knowledge and because you signed up for autopayment, payments were charged within your paid service period for more than what you are contracted for? I have ...
Hey, I just got an AMEX also and I figured out the issue if you haven't gotten it. Assuming everything is filled out accurately, it will ask for CVV2, this is the four digit code that's on the front of the card beside the "tap to pay" symbol. It is n...
Hi,I've been in the States for a little over a week now and have been using the 1GB/10 days add-on. In the past few days I also bought the 500MB add-on because I ran out of the first 1GB. The first add-on (1GB) just expired so I went to buy another 1...
I did get this fixed, however I added a 1gb 10 day usa data roaming package. I didnt mean to i am not travelling to the states. I thought I was adding additional 1gb for canada. Can I get this refunded.Thx Jake
I cancelled the CC i had used to setup my auto-pay, however now there is no way for me to change it.
I know this point has been talked about a lot but I recently read this article: http://mobilesyrup.com/2017/05/02/telus-voice-over-lte-volte-ontario/ Does that mean we now have VOLTE? I know it's the same network, should we not be able to use it? If ...
I get notices but I cannot figure out how to change the credit or bank account on the phone payment. My phone dies and its a life line for me. How do I change the credit and why does auto pay not work? I lost 2000$ in business today because autopa...
Hi all - I purchased a 10 day plan, 500MB of data and unlimited text, but it appears that when using data I'm using rollover from my previous add on purchase. Can anyone offer any insight as to this? Thanks
I ran out of data for the rest of my cycle and I would like to know how to refill it?Also, alternatively I tried going to the 4gb plan promotion but it's not selecting. Is It over?
Just want to make sure I am understanding the pricing online...Under the Unlimited Text feature there are only two options 'global' and 'No text'. My assumption is then that if I dont select these that the option is I have unlimited Canada-wide text...
Hi,Traveling to the U.S., want to have cell access there. I am a Pick and Pay customer. Even with a credit balance, the phone will not work, correct? (Receive calls, text, data) and simply deduct from my account ... I need to have an add-on for U.S...
So my US Roaming addon expired today, and sure enough I can't recieve SMS. I can send it but can't recieve it so it has to be related. Does anyone know a fix?
Long story short, I just became a public mobile customer and I added a 200 minute booster to my province-wide plan. I thought this would include international calling (to the 18 countries), but now I'm thinking that it's US-only. The wording on the s...
hello! i am going to the states in a few weeks and i have some questions about if/how my phone will work when i am down there, as well as about the add on plans that are available. I have tried looking up some of this info, but i am still unclear. ...
Per your replied above 'Best way to get puk code is from your sim provider toll free number" Where can I get the 1800 # I tried everything nothing is working.
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