Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am currently under Rogers and I wanted to port my number. I bought the SIM card and I put in all my information under activate.publicmobile.ca. I created my plan and add-ons and when I clicked 'Continue' to '4. Review Your Order', the message a...
Ever since I bought a condo which is a Terrasse (really half basement) built with cement walls, not only do i get the above message on and off all day, but my phone NEVER rings anymore. I wake up the screen to find I habe a new "missed" phone call a...
Hi Public Mobile Community, Not sure if anyone else noticed but my suspension has been lifted and from reading around many others as well are starting to see their accounts being fixed from the auto repay glitch hiatus going around. Some tips as foll...
I was a victim of the account suspended glitch earlier today. I sent the mods a message 8+ hrs ago but it still shows it as unread. There is a bot going around restoring suspended accounts, and on my self serve it shows my account is active...but:- I...
REPOSTED FOR VISIBILITY >> please copy and repost as needed to maintain its visibilty << Something has triggered a significant accounting system glitch. If this has affected you first try rebooting your phone. The moderators have reported that some a...
Hi!I played my plan 156$ for 90 days last month. How come now, one month after, my service is suspended and I am asked to pay the full amount again?Thank you!!
It's official ... I'm back over to FreedomMobile. The PublicMobile experience was good, but seems FreedomMobile has the plan that has more data and Canada/USA calling. The $59 plan was on sale for $50, and when we get another family member onto the ...
i filled out the application, entered my sim card # as well as all other info (credit card, email, etc). It said that it could not be completed and to try again. I tried resubmitting a second application but now it is saying that my sim card # is inv...
Like many others my service was suspended this morning. I sent a PM to the mod team around 10:30am EST and my service was just restored at 4:00pm EST. Just to give you a timeline of how long it may take.
My acct has currently been suspended despite switching over to a brand new plan on Aug 6, 2017. i have paid $125 for the 3 month plan with 6GB data and unlimited talk an text. IT has not been a month yet and I am without services which is unaccepta...
@CS_Agent My account has been suspended and is asking for a payment. My credit card was charged the full amount for 1 month on Aug 14/2017Why am I being charged again and why is my account showing insufficient funds? I am very angry and want this fi...
I am missing a couple of friends on my account refer rewards. What should I do? I had them on my account at one point but I lost them; they are still with public mobile. Any help would be greatly appreciated. Thanks in advance.
Hi, My account has autopay but for some reason the payment didn't process and my account was suspended. I made a manual payment the same day and reactivated the account. I am able to make and receive calls. The phone would show the 4G icon at the top...
I changed plan (downgraded) a week ago now I'm suspended and can't call anyone.@CS_Agent please help!!!
My wife and I both have public mobile accounts. We signed up for the 90 day plan over the past 30 days and both have been suspended. I have PM the moderator_team but no response for the past hour. What is going on here?
My plan is on a 90 day plan and was suspended today stating I need to top up. July 18th I topped up my account on a 90 day plan moderator please help as I run a business and am a single mom of four. THIS CAN NOT HAPPEN IF SOMETHING GOES WRONG WITH MY...
Alright after one month where i had my line for 27$ btw thanks to have gave back my 10$ that was looking like stealing and rippin costumer, now I tried to add an amount of cash to my account. first i switched my one month plan to a 90 day plan it's ...
My phone stopped working today and when I called 611 there is an oustanding balance of $225.00 I have initially tried your service for 3 month, and got all data used in the first 2 months. Then decided I need more, so I choosen another (higher plan),...
@CS_Agent I understand that many people are experiencing the same issue where their account is suspended for no reason, so I'm sorry if I'm just clogging up the forums, but I really would like a resolution ASAP. I am not able to call as the plan is a...
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 61...
This morning I was working and noticed my cell was not working. I immediately looked online to find the problem and found my account was suspended. .. kinda **bleep**ty deal but what ever...I sent a email to the moderator explaining everything....Thi...
I started an account 1 month ago on a 90 day payment term. However as of today the account thinks it's due for renewal and Is now suspended until I pay another 120$ this does not make sense. Also I am on auto pay so if it thinks it needs more money (...
Hi there, My account got suspended, it says I didn't not pay but there was a payment on July 27, 2017 when I signed up for the account. Account #: 1000000xxxxxxxPhone #: 604-xxx-xxxx Also, I have been having issues recieving phone calls. They all g...
New 90 day service plans. Less than two weeks old. Woke up this morning with suspended service. Have messaged moderator_team. Is there an ETA on when these suspensions will be resolved and accounts restored?
I was referred to Public Mobile by a family member. Today I was a victim of the Account Suspended glitch and am waiting to get my account re-activated. They recieved a text saying that due to inactivity on my account they won't be getting the refer-a...
REPOSTED FOR VISIBILITY >> please feel free to copy and repost as needed Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for ...
I was turned onto PM by my girlfriend who is looking to save us money. After trying to set up and port my number from Telus I have started reading terrible reviews. Accounts suspended for no reason, issues porting numbers, issues just getting started...
I paid my fees online in my account. The payment posted and my next payment due is showing for the future. but my phone does not work when i try to call or text. i have been patient. I waited, and also sent your moderator a private message. I have...
Just wondering if anyone has tried reactivating their expired current plans instead of waiting for mods to reply. and then dealing with credit refunds when the dust settles.
Account opened August 4 suspended August 18?? Is this normal??
| User | Bravos Count |
|---|---|
| 378 | |
| 215 | |
| 201 | |
| 153 | |
| 147 | |
| 131 | |
| 108 | |
| 97 |
