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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Question about gret offers @ public mobile

Dear public mobile users/ "customer" I am recent to hear and was just wonder if public mobile is best brand in Canada? how do compare to freedom, pc mobile, democaracy etc etc. Please commment below dear public mobile consumer. Thank you LOL (lots of...

Resolved! How do I close my account?

I would like to close my account with public mobile. I signed up yesterday and changed my mind.

How do I change my plan?

When logged into self serve I cannot access my account information. Been trying to change my plan with no luck.

Resolved! How to use add-on data

Hi, I ran out of data on my plan and purchased 1Gb to supplement. It was taken out of my balance but I do not have use of it, what else do I have to do? Thanks, Dennis

Resolved! Issue Activating New Account

I tried activating my new sim but I received the following issue after I submitted the order: 6. Transaction SummaryOops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get y...

Resolved! which US addon or combo do people recommend?

heading to the USA for 20 days the first 9 i will not have phone service. so i will add USA package on day 10. just tryng to figure out which combo will work the best.planning to forward calls to fongo for first 10 days. Renting a car so GPS will b...

Everytime I pay for any new option, my account glitches, takes my money and gives me nothing.

Whenever I pay for a new feature ( including my initial setup ) the system takes my money, and nothing works or is applied until I get an admin to manually correct this glitch.I understand that this is out of my power, but this is a massive problem t...

Where is USA roaming $20 voice/text/250mb data add-on?

Traveling in states with the $20 voice/text/data bundle that expires tomorrow. Went to my account to renew this for another 10 days but although this bundle still shows as an option on main 'Plans' web page it does not show up as an option in my ac...

Why PM is playing Hide and Seek Plans ?

Hi PM Family Members, Really, I am confused with lot of new plans and expections. Some plans are Ontario only Some plans are Only for exisiting Members, Some plans are only for freedom mobile customers, Some plans are limited time offer, Some pl...

Resolved! Anyone else have issues logging into Self-Serve?

Keeps saying login attempt has failed. Further attempts to log into my account causes my account to get locked out for 1 hour.

My Iphone 7 plus is connected to public mobile but it does not receive call, text or data

My account is active. I restarted the phone. My APN is isp.mb.commy carrier is Public 28.3 This is not the first time it is a publicmobile issue please look into my account and help me fix it. The last time it was fixed I still was able to contact ...

Resolved! WOW! Rogers Average Revenue Per Account (ARPA) was $124.31, up an astonishing $8.25 year over year.

Rogers is making a killing on their Share Everything plan accounts. https://mobilesyrup.com/2017/09/21/rogers-stream-saver-share-plan-canada/

Resolved! Adding more than one long distance add on

I have about 100 minutes remaining in my $15/400 minute long distance add-on, is it possible to purchase another $15/400 LD add on before I use up all the minutes? If I buy it now, will my available LD minutes be stacked (100+400=500 minute) or does ...

Re: Please reactivate my account

Hello, I have the same issue, I've added money to my account but the system isn't reactivating it, please help. I've sent you a private message with my phone number. My service includes unlimited text and calls.

How to check when my data ran out

First and foremost. This whole way of getting support for my account is insane. When my billing period is up, I'll be going back to a carrier that has a direct customer service support line. Secondly, my data plan of 6 gigs over three months has been...

Resolved! NEW SIM CARD NOT WORKING

hi i took a new connection the sim card is not registering in my mobile .what can i do?My mobile is samsung galaxy J1

Resolved! Switching to public mobile

I have purchased the Public Mobile SIM card. Have problem registering it and transferring my number to Public Mobile. Happy to provide all data to PM support team. Please respond.

Resolved! Rewards every month or just one time?

Hi, For the community rewards, do you get the rewards every month, or is it just a one-time reward. For example, lets say I contributed a lot for a month on the community forums, and earn $1 off. Is that $1 just a one-time credit used towards my next...

Locked out of my account/No Reply from support

Locked out of my account for 1 hour and sent a message to moderator team but they are not responding.

I signed up a second account last night now both are messed up

I have an account, signed up last fall on the $38 plan.Signed up a second line last night as $75 3 months province Text , no data.Immediately after signing up my original plan lost all data access. Shows expired in Self serve. When I login to my oth...

Resolved! Password Reset

I need to do a password reset on my account.The email for that password reset gets sent really late which causes the link to expire.

having trouble renewing

having trouble renewing payment

Resolved! Wrong Plan?

Hi Everyone, Signed up for Public mobile for the $45/month (AutoPay + unlimited Provincial calling + unlimited global text + 9 + 3GB BONUS at 4G LTE Speed /90 Days) deal. Recevied a text that my number was successfully transferred (orginally from Fid...

Is self serve down?

Doesn’t seem like webpage works?

Resolved! Porting phone number

Hello, I recently bought a sim card for public mobile and decided to port my number. It has been 2 days and it still has not been ported. I was wondering how long this typically takes?

Change my cell phone number

Service outage in Châteauguay Québec.

Any news when the outage in Châteauguay Québec will be resolved?

Possible Merger Between T-Mobile and Sprint in USA

According to MarketWatch there is possible T-Mobile-Sprint merger in USA. Obviously someone could say what it has to do with Canada, anyway. They actually used Canada as an example of how consumers can lose in the long run if it would happen. Quotes:...

Resolved! Link my community account to my PM account?

Hi, I signed up a community account today to ask some questions. Then afterwards, I made the switch and moved from Fido over to PM. How do I now make the link between my community account with my PM account?

Resolved! Plan changing/paying not working

I'm having a nightmare trying to change and pay for my plan. It was expiring today or tomorrow, and i went to change from a 3 month plan ($120) to a 1 month plan ($52), i changed it, and i t was still saying i was on the old plan for some reason, so ...