Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've been using Vbuzzer as my home VoIP provider for last 10 years or more and recently tried PM with a Montreal number. I liked it and decided to transfer my VoIP Ottawa number from Vbuzzer. I successfully completed the process. My number changed an...
Hello all, I see an option to change plans (eyeing the $25/30days option) . But I am on an old plan that was registered for auto pay ($90/90 day), which was renewed yesterday. Is it possible to change plans along with the amount paid to the account? ...
Hello, I tried to activate a sim card yesterday that I purchased at Walmart. I picked a phone number (don't remember), no porting. I inputed all the info carefully but when it processed my visa debit card, it was loading for a long time and finally g...
Receive message on phone that 75% of data has been used. But have unlimited text and picture messaging with 250mb a month. But basically use phone only for texting in the gta area. Don't really understand why that would be? Does anyone have an answer...
I bought a payment voucher and it won't work I have tried to do it online and through *611 with no luck... I've never had any trouble with it before so I am not sure what to do @purelyscott
Hello dear, My SIM card is locked now, I cannot call out , now I need PUK code, where can get the code? By the way, my data doesnot work , what's the reason and how to settle? Thanks, Rosa
I had the addon and I can even see it under the overview page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/) Current Add-Ons500 min Canada-Wide Long DistanceBut if I click (https://selfserve.publicmobile.ca/Overview/) then...
Hello I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue. Thanks...
Hello, After a couple of months without service, I resumed my service this afternoon through a credit card payment. My account says the plan is active but my phone will not connnect to cellular. Does anyone have any knowledge about this? Thank...
Hello, I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.is there away to replace the US 200 minutes add on with the US roaming one, they bo...
I can't make local outgoing calls. When I try I get a message saying I don't have an active long distance add on. And this call is not covered by my plan. What's wrong???
We've tried rebooting and taking the Sim out and rebooting and it still isn't working. Also tried suspending phone from self serve and reactivating phone, them rebooting the phone, but still nothing. Does anyone know if there is anything else we can...
Hi.I've tried several times to setup my account, check phone compatbility,input sim card # ect. only to get a generic error message. Once I got as far a putting my credit info and press the process button and still no success. Now it is telling me ...
Hi,So there was the promo this weekend for PM's 2gb for $30. I tried to port my number out and port it back. I failed miserably at it and now I just want to be able to port back my old number with PM. I first ported it out to Fido with their $1/day p...
Hi. I don't know what to put into the "sent to" box when I need to send an email to Mod Team... I tried: Moderator_Team, but it didn't work. Please somrone help me as I need to resolve an issue fast. Thanks
Hi my plan is 6GB Data 4G over 90 daysUnlimited International TextUnlimited Provincial Talk$6 Loyalty$6 AutopayI am thinking of changing plans but first would i lose my $6 loyalty and $6 Autopay if i switch ?Also can anyone explain unlimited internat...
I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.
I signed up my father and got the account working. I got the referral bonus. But the problem is that he cannot receive calls using the Public Mobile sim card. He only receives some of the texts and he can place outgoing SMS and MMS. He switched back ...
Renewed plan, $50 for unlimited talk text and 8.5 GB data. Cannot make/receive phone calls or use data. Can only text locally. Cannot text internationally anymore. Any solutions? Bought SIM card in June and started plan at the same time. First renewa...
Hi My order ID is - I missed out mentioning the Unit Number in the address. Please help updating the same and let me know the delivery status. Edit: personal info removed by NDesai
