Recently ported from Rogers - No voicemail notifications iPhone XS

[danielcook604]

both my wife and i recently ported from Rogers - extremely happy! however we're not getting any nofications when we get voicemails.

Usually you get a marker on the voicemail icon that shows you have a new one... but nothing? I tried resetting the phones, factory reset etc but nothing.

Hoping someone can help!

[hycm53]

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@danielcook604 wrote:

both my wife and i recently ported from Rogers - extremely happy! however we're not getting any nofications when we get voicemails.

Usually you get a marker on the voicemail icon that shows you have a new one... but nothing? I tried resetting the phones, factory reset etc but nothing.

Hoping someone can help!

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Not sure what happened to your phone, I have switched from Rogers too, but I don't have this problem. I always get notification when I get voicemails. I currently use Asus Zenfone 4 Max.

[PMFanatic]

@danielcook604  Welcome to PM!! How long ago did you port over? It may take a day or two to activate everything...

If you need some extra assistance to resolve this matter, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

[ShawnC13]

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@danielcook604 wrote:

both my wife and i recently ported from Rogers - extremely happy! however we're not getting any nofications when we get voicemails.

Usually you get a marker on the voicemail icon that shows you have a new one... but nothing? I tried resetting the phones, factory reset etc but nothing.

Hoping someone can help!

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First off welcome to PM!!  Now did the port complete properly, like are you receiving phone calls on the PM sim card?