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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Does MMS texting count against data allotment?

Hi - I just signed my daughter up for the $25 plan, which includes 500 mb + 500 mb (prepaid plan), unlimited Canada calling and unlimited international texting. She starting using her phone yesterday and I checked online to see that she has already ...

Cannot place calls

I created a new phone number and then ported my number from Koodo last night and was able to get data connectivity but cannot do voice calls.Could somebody help me with this? When I call my Koodo number from a different phone number, it says the numb...

Ported from Koodo Postpaid on Saturday... Koodo cancelled... still no Public Mobile Service

I Ported from Koodo Postpaid on Saturday... Koodo cancelled as of today (tuesday 7:45am)... still no Public Mobile Service Ive tried to contact the moderators and no response... almost 48 hours now..... Ive turned off/on phone, reset network settings...

I have 30$ plan with 500mb 3g data

when i try to turn on data it says ur plan does not include data, when i check my plan it says 500mb 3g data

Need help activation went bad

So two days ago I went to a retailer to start a plan and switch my phone number over an when we went to do that it didn't go through and the sim card said sim emergency calls only and the retailer talk to someone at public mobile and they gave me a ...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@CS_Agent HELp. i keep getting this message. Have only had my account 25 days and want to keep using public mobile but have no more data. cant update my account or add a plan! It will not allow me to reset password!

Messaged mods on Friday afternoon, still no answer, still can't use my phone

So frustrated. Account is activated, credit card has been charged but not connecting to the network.Tried all the usual suggestions.I messaged the mods with as many details as I could give. No response. I know they are busy and I know the price is ri...

New Account not working !

Hey guys, I have activated my account last night and ported my number in from koodo. However it is still not working and says I have 27 dollars bucks in my account. (I signed up for the 25 dollar plan.) What do I need to do ? Thanks in advance

no service

Yesterday I got my SIM card, I followed all the instructions. The only hiccup being I registered the SIM and set up an account before actually getting my phone unlocked from Telus. I tried resetting my network settings, doing a factory reset, restart...

Payment

I have paid the payment for this month by credit card. I checked my account and now the balance is 40$ but it also says expired must pay by midnight. Please advise

Current response time from MODs

I sent a message to the MODs over 48 hours ago about my port not going through and haven't had a response yet. Has anyone received a reply to a message sent in the last 48 hours?

Resolved! Phone not working after activation

Hello , so I activated my fathers phone on public mobile 3 days ago. Everything whet as it should and all the confirmation email were send and ok. But now his phone is not working. It says no SIM card. The phone is a Samsung J6. I have tried a Modera...

Public Mobile's Plans No Longer Make Sense

Since Public Mobile released a $15 plan (100 minutes, unlimited texting, 250mb with autopay) and lowered one of their $30 plans to $25 (unlimited talk and text, 500mb + 500mb with autopay), their plan lineup no longer makes sense. Why would anyone ge...

Resolved! LTE is gone. Only getting 3G now.

Hi, I am on the 90 day $120 with unlimited talk and 12gb LTE data plan. Using iPhone X. Been showing LTE signal on phone for last few years. A few weeks ago I went to California and bought USA voice and data add on. Ever since I got back my phone on...

Resolved! Moving from BC to Alberta

Hi, I am moving from BC to Alberta. I was wondering whether there's a method to adjust the sales tax keeping the same number? Thank you.

Resolved! Phone not working

I signed up at 9 a.m this morning was told 2 hours to get my number ported , its now almost 14 hours later and my cell still doesn't work

Badges

Hi I could not find anything in the knowledge base on badges do they give discounts for so many?

Traveling to the States

Hi I was in Detroit in January with my Freedom Mobile phone plan I made over 1 hr hours of calls localy to American numbers as well as calling Canada and sending texts.I was not charged extra for the calls and texts just wondering why Public Mobile s...

Resolved! App for Public Mobile

I just wished to know if there are any plans to release an App for Public Mobile.

Signed up today but unable to text

The person at the store said it would take up to 2 hours for texts to be able to work but it’s not. He said to post to the community and a person would be able to help?

Best Buy USA

Hi Anyone had any luck buying a phone in the US at Best Buy and using it on Public Mobile since their unlocked cell phone selection has more than in Canada

Resolved! activation failed at the last step.The sim card becomes invalid afterwards

what should I do?

Incomplete Port

It has been at least 4 hours and my old phone number has not ported out completely. I am switching from an old phone with a Petro Mobility SIM to a new phone with a Public Mobile SIM. With the new phone (public mobile) I am able to make texts and ca...

Resolved! US Roaming plan dropped calls at 45 seconds

I'm in Tampa with a US Roaming plan (talk, text, 500MB) and all calls (to/from Vancouver) drop at 45 seconds. How to fix this? Rob

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