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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73477 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75143 Views
  • 181 replies
  • 32 Bravos

Resolved! Mobile data not working.

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for a...

Marareesor18 by • Good Citizen / Bon Citoyen
  • 2403 Views
  • 6 replies
  • 1 Bravos

Resolved! Public Mobile not accepting new credit card

Help, I have no service because Public Mobile isn't accepting my new credit card. I've tried 6 ways to Sunday typing in different combinations and it won't accept it. Keeps saying its the credit cards problem but I've used this new card on Amazon, ou...

michaellemieux by • Great Neighbour / Super Voisin
  • 4690 Views
  • 17 replies
  • 1 Bravos

Unable to setup online account

I have 2 phones with PM.  Mine and my wife's.  I setup my online account, but hers is proving difficult.  Getting invalid phone number or already registered which she is not.  Any thoughts?

Moppitt by • Good Citizen / Bon Citoyen
  • 787 Views
  • 2 replies
  • 0 Bravos

Voicemail Using Minutes

I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...

B12 by • Great Citizen / Super Citoyen
  • 1537 Views
  • 8 replies
  • 0 Bravos

No service

I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance. 

GNOB by • Great Neighbour / Super Voisin
  • 3246 Views
  • 4 replies
  • 0 Bravos

Resolved! Having trouble with phone calls

I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...

acho by • Great Neighbour / Super Voisin
  • 2726 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspending my service?

Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds.  I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...

JK8 by • Mayor / Maire
  • 1297 Views
  • 4 replies
  • 0 Bravos

Resolved! my email address is not working for account login?

I activated my account with my email address but it no longer works to log into my account. How can I correct this situation ? Is there anyway to contact Public Mobile to get help?

jiyulila08 by • Great Neighbour / Super Voisin
  • 2466 Views
  • 8 replies
  • 0 Bravos

Voicemail

How do I change my voicemail

hhenry by • Great Neighbour / Super Voisin
  • 1587 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Reactivate Account

I need Public mobile to process my credit card payment in order to reactivate my account. I attempted to do this online but it would not process payment. I checked with my credit card company and they said it is clear to process payment. Please can s...

dlandry by • Great Neighbour / Super Voisin
  • 2504 Views
  • 9 replies
  • 1 Bravos

charge credit card

I have been charged twice this month on the same day

Khibari by • Great Neighbour / Super Voisin
  • 2073 Views
  • 11 replies
  • 0 Bravos

New activation

I bought a SIM card from a phone Mobile store specifically for public mobile I bought it during the promotion where you get the second one free but when I got home I had so much trouble with the card and after about two weeks of trying I finally got ...

Kikikeeks by • Good Citizen / Bon Citoyen
  • 3559 Views
  • 14 replies
  • 1 Bravos

Resolved! Return to PM

Hello guys.  I'd like to return to PM after I switched to Shaw Mobile for a week which was soooo a dummy idea.  I couldn't receive a call though outgoing call was alright. Anyway, can I just make a new account after inserting a new SIM card before ca...

ahnseong by • Good Citizen / Bon Citoyen
  • 1820 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone

I want to upgrade my phone, can i?

joreilll by • Great Neighbour / Super Voisin
  • 1991 Views
  • 7 replies
  • 1 Bravos

Resolved! Roaming addon not added

I paid for the 20 dollar us roaming bundle today.  The payment came out of my funds and is posted in my transaction history. But it wasnt added.  This is the second time this has happened  

Resolved! Rewards

How do you earn a top 50% badge

billyjean007 by • Good Citizen / Bon Citoyen
  • 2449 Views
  • 14 replies
  • 3 Bravos

Resolved! Suggestion - short-term plans

It's more like my request than a suggestion. I travel between my home country and Canada quite often and PM's prepaid plans work very well for me. If there are some short-term plans such as 1 day / 1 week / 15 days plans, that would be even better.  ...

shinichi77 by • Good Citizen / Bon Citoyen
  • 2401 Views
  • 12 replies
  • 0 Bravos

Problem logging in

its telling me that my username doesn’t exist.  And I’m trying to update the payment for my daughters phone.

Resolved! "No Service" iPhone SE (2nd Gen)

I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come.  I activated my account and set everything up last night but there is no connection to the network using this...

MsDrix by • Good Citizen / Bon Citoyen
  • 2772 Views
  • 12 replies
  • 1 Bravos

Generic Error - Plans and Addons

I've attempted to go to the Plans and Addons page through Self Serve a few times in the last few minutes and all I get is this.. Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...

B12 by • Great Citizen / Super Citoyen
  • 2109 Views
  • 11 replies
  • 0 Bravos

Going straight to voicemail

Is anyone having an issue with calls going straight to voicemail ?  I find in the past few days this is happening.  We just tested where my husband calls me and it goes straight to voicemail.  Any idea why ? I've tried in different areas of the house...

Dolphin1 by • Model Citizen / Citoyen Modèle
  • 5521 Views
  • 27 replies
  • 0 Bravos

Resolved! Bonus megabytes

My friends want to join,  but want the same deal I got.  How often does public mobile offer bonus megabytes?

Dbigcasa by • Great Neighbour / Super Voisin
  • 2975 Views
  • 10 replies
  • 0 Bravos

Resolved! Account suspended

My husband has been on auto pay for over a year and suddenly his phone is suspended. They have not tried to take the funds from his account. The funds were there though. ? 

Gal222 by • Good Citizen / Bon Citoyen
  • 8675 Views
  • 34 replies
  • 0 Bravos

Resolved! two accounts

Greetings, I registered at Wally World and have two phones - presumably on two accounts. I wanted them both on one...how can I separate my wife's phone account from mine? I would think I have to create another profile and account and attach her credi...

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