Community

Resolved! Not unified - English/French- Private message?

Anyone know if there is a reason why the private messages in the English forums are not the same as the French forums? Mobile browser Chrome. English: French: You have to click the arrow pointing down to switch categories (ex: Inbox to Sent)  Would b...

Resolved! "Plan Expired "

Is it normal to see under Self Serve > Account Status >   Plan Expired  This declaration by PM system is showing the day before Auto-Pay would be  accomplished. The service that I've never been notified by messaging,  not successful ! Also chkd usage...

Resolved! Can't login into my account

Hi!Not only I can't log into my account with the right email address and password but now, I also can't even reset my password because there is allegedly no account associated with my email address. If so, why did I receive an email at 3:22 PM EST to...

Resolved! How do I get your service

Resolved! Where do i goRe: how do i pay for my services

Where do i go to sign up for your service

Resolved! Re: Receiving calls

I can make a call,and use the data.It has been like this since I got the plan in March.It has become an expensive emergency only phone. 

Resolved! Packet Data

Have never used the data on my phone ( old type Nokia Fold Flip ). Tried a few times for plain old web access but can’t get past the ‘subscribe to packet data first’. Any suggestions? Sorry if this has been asked before/any helpful PM threads?

Resolved! Data

Data is used when no Wi-Fi is available.  Wi-Fi takes precedence.  Do you turn off data when no Wi-Fi and phone is idle to conserve data?  Do you use airplane mode?  Does data usage only start when sending texts, emails, etc.  In other words, can it ...

Resolved! Roaming add on not working

The roaming add on i bought isnt working.  I have roaming data..but no talk or text.   I have this issue very frequently and have been told its the system not recognizing the change.  I just was wondering if one of the admins could message me  

Resolved! Can't log into my account

When i try to log into my account to top up it doesn't do anything just says its loading..iv cleared my cashe, cookies. Etc..

Resolved! Long Delay Before Texts Get SENT

I walk my dog through the forest but it is within a city subdivision with good cell service. I tried sending a short text and it would not send. I had no attachments on it (despite having a dog very worthy of an attached photo  lol) I tried several '...

Resolved! Sent Text messages not arriving

For some reason, an important contact stopped getting my text messages on Saturday. No updates or settings changes I'm aware of. Ditto with the sendee. Other sendees are receiving my texts. I am receiving their texts so that seems to indicate I'm not...

Resolved! Having trouble with sign in

I have reset my password. However it is not allowing me to login to my account. After login attempt, it states "Sorry your login attempt failed. Please try again"Please help how can I fix it?

Resolved! Locked out of my account

Hi. I inadvertently locked myself out of my account and can't reset it. Help. Could someone please help me? Thanks.

Resolved! How can I protect my cell phone number?

A very terrible thing happened to me. Yesterday I found that my cell phone had no service signal, so I logged in to PM and found that the SIM card number was changed without authorization, but when I wanted to change back to my SIM card number, It ca...

Resolved! Credit card issues

Please help!! I'm having so much trouble registering my new credit card! I tried all the suggestions but keep getting this message. Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase coul...

Resolved! Credit card

Can I pay with my bank not credit card?