Community

Resolved! Account Port

hey guys, my parents are planning to move over to public. my mother wants to keep her phone at virgin for a bit longer, but she isnt the primary account holder. if i port my fathers account, will it close both accounts at virgin?

Resolved! How to quote in responses

Can someone please tell me how you quote someone when responding so readers know what you are responding to. I've noticed some responses have a vertical bar on the left that shows/highlights what someone typed and is being responded to. 

Resolved! Number Recovery

My account has been deactivated. However, I checked by calling my number that it has not been reassigned to anyone yet. I am willing to purchase another SIM card so I was wondering if there was any way you could help me recover my number. Thank you. 

Resolved! Forgotten password and now locked out of account

Resolved! Visual Voicemail

Does Public Mobile support Vsual Voicemail in 2020?

Resolved! How to update credit card details with a new card

Hello all,please how do i change my credit card for autopay on my account?

Resolved! phone

i want add mins on my phone

Resolved! Just transferred over to Public with a referral code but didn't receive the $10 credit

Hey, I just transferred over my number to public and entered the referral code to indicate I was referred but I don't see the $10 referral credit, only the $2 autopay one. Thanks

Resolved! data add-on

I am on a $15/30 days plan and have just purchased 1 GB add-on data for $15.00 + taxMy understanding is that the add-on will start getting used up only after 250 MB  are used up and it never expires. Is that correct ?

Resolved! Account locked out?

Hi there, I tried to use my email to log in and it says my account has been locked out and I have no idea why?  Thanks, Elaine

Resolved! What happened to all of the 4G plans?

When I first joined PM there were a bunch of options to choose from that had 4G speeds. Now there isn't a single one. I want to change my plan to a better one, but there isn't one... Is there any reason why this happened? Will they be coming back?

Resolved! free one-time 5GB of data text.

I manage my daughters account and she got a text from pm stating the subject line... is this ligit?

Resolved! MY DATA AND ADD-ON

 Hi All, The unconsumed holiday Giveaways1.Free 1 gb add-on2. Free 400 min INTL long distanceAre they still available till they are consumed. Or it has been expired and it shows a record of what was offered to me. Because i see them in my "data and a...

Resolved! "Live Chat" pop-up -

Just noticed a PM Live Chat pop-up.  Can one use this live chat option for help?

Resolved! Porting in

Hi all,newbee hereDoes porting-in also work on weekends?Is this an automated process or will it need a human’s approval on the side where the number is coming from?

Resolved! usage history

Is there a way for me to search ONLY web (data) activity on usage through my online account?  I've tried sorting column headers but that doesn't seem to help.