NO SIM message

[Jacklabel48]

Phone says " no sim" ,  can not receive calls or texts , any solutions

[Luddite]

@Jacklabel48  and others FYI: found this post in another thread and moved it to this one.

[RosieR]

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@Jacklabel48 wrote:

Phone says " no sim" ,  can not receive calls or texts , any solutions

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@Jacklabel48 hi there!  Try removing the sim card and wiping it down.  Reboot.

This works for some customers and I hope this helps you too.

Best wishes and season's greetings!  🎄🎄🎄

[RosieR]

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@Jacklabel48 wrote:

Removing the sim card and wiping it down worked !!

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Hi @Jacklabel48 nice to know that removing sim card and wiping it down worked for you.

Best wishes and season's greetings!

[kselmak]

We're you ever able to use it with Publicmobile/Koodo/Telus? It may be locked to previous provider.

Your phone is not blacklisted, right?https://www.devicecheck.ca/check-status-device-canada/ 

[popping]

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@Jacklabel48 wrote:

Phone says " no sim" ,  can not receive calls or texts , any solutions

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If you have an iPhone with no sim error, update carrier specific update.  You may need to connect your iPhone to iTune running on PC.

[JoyLuck]

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@Jacklabel48 wrote:

Phone says " no sim" ,  can not receive calls or texts , any solutions

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Are you a new customer?

Did you try rebooting or reset network settings?

What is your account status in self service?

Log into self service and choose Change Sim Card and ensure the last 4 digits match your SIM card to ensure you have not been sim jacked. If they do not match put your phone in lost/stolen mode in self service and change the password. Then check and secure all your financials.

[Jacklabel48 · Accepted solution]

Removing the sim card and wiping it down worked !!

[Solution found in another thread & moved here ........ Luddite]