Can't login

[Amiraviram]

Hi,

I have three accounts for my 3 kids, under three different email accounts.

One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.

Any ideas?

[computergeek541]

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@Amiraviram wrote:

Hi,

I have three accounts for my 3 kids, under three different email accounts.

One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.

Any ideas?

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Please go to https://publicmobile.ca/chatbot and type "forgot security questions answer".

[HALIMACS]

Hi @Amiraviram 

Try reconnecting under an Incognito mode, after clearing cache and cookies.

Failing that, try again in about an hour to allow the potential lock-out to possibly open things up for you.