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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan expired, what does it mean?

My plan is suppose to roll over tomorrow,but it says plan expired. I have autoplay set up, can someone tell me what is happening please?

Roaming in British Columbia

I'm set up in Ontario. Can I purchase data to be used in British Columbia or talk & text? I only see "US Data roaming"

To the Moderator Team

I know there have been some issues and the mods have taken some flak with delays, etc. But!!! I just wanted to pass along that @Mary_M was unbelievably amazing in helping me out with my community rewards issue. She was courteous and made me feel like...

Resolved! Problems setting up account

I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.

Porting number

Can any moderator check my # to see if it can be ported over?

Data usage and interruption of Internet don`t match

I have used only 377 MB on my 3 GB plan, yet, I cannot connect to internet. Auto messages on my phone say that I have exhausted the limits of my plan... On the PM website, in My Account, nothing shows in Add-Ons Usage. On my phone, I see Usage as 377...

Text message doesn’t work.

Hello,I am unable to send a text message. I can receive them, but not send them. I was able to send them since April, and even sent them earlier today, now all of a sudden they won’t send. Any ideas on how to get it to work again?Thank you, Donna

Resolved! bleepty service

hav the $|10 plan addon 200 minutes, by their own call duration list iv used up btwn 100 & 150 min...they shut me down 6 days ago, no message just the auto a/hole. 1 person came by & fixed ss password problem, then left a message telling me a misrepr...

Resolved! SIM card not working properly

Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do

phone number change

Hi, Recentely I added another one public mobile for my son. But I thought I made a mistake when I activate new sim card that was I pick the new number. Actually I should have old number porting.So I am tring to old number porting on current number on...

Resolved! Phone not working

Hi my phone is not working I don’t know is it because of payment or something wrong with network kindly help me as I have auto pay

Resolved! Cannot transfer number because it has been suspended

I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number ...

Resolved! If my number became inactive do I also lose all addons?

Hi PM community, Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days? Thanks in advance for your help.

Double payment

I somehow paid my phone bill twice how can I get the second amount returned?

PM Popularity

Why is PM not as popular or well known as other small-time service providers like koodo virgin and whatnot? Do they not do any advertising? I would think with these prices and offers many people would buy these plans for their kids or themselves if t...

Lost Phone: Suspend Service and/or Remove AutoPay?

My son lost his phone (on the PM $10/30 day plan) a while ago, and we still haven't found it... Rather than paying $7/month ($10 - $2 autopay - $1 referral that I get), I figured I'd just suspend the phone (for up to 90 days) and then resume once we ...

Resolved! Future of Public Mobile?

So, I went to a Koodo Mobile kiosk over the weekend to ask them some questions about the migration process from Public Mobile. After a few minutes of discussion, I told the Koodo Mobile representative that I wasn't too keen on losing the airtime and...

I'm locked out of my account and i'm across the border without roaming -- help

Please somone help me reset my password!

Resolved! Need a new phone, here are the criteria:

My great Nexup 6P is getting old and I have to be prepared in case it stops working. I saw that the Nokia 6.1 and the Nokia 7 (2018) meets all my criteria (near stock Android/Android One program, jack, mid range phone). Would they work on PM?Nokia 6....

Changing from 90d plan to 30d

Hi everyone,My 90d plan is renewing in September. I just selected a new 30d/$40/4.5 gigs plan to start on the renewal date. On the website it shows that this is a limited time offer. Will I actually get the 4.5 gigs come renewal time? What if the off...

AutoPay

I need to change my autopay card # how do I do this ?

Publiic Mobile - Haida Gwaii

Can I have a Public Mobile account in Masset, Haida Gwaii?

Cannot add credit card to autopay

I used this same credit card before. It keeps saying "card declined, contact credit card company". I did that and they said they are approving the transaction and everything looks good on their end. So it is public mobile that is decling, not the ...

My text messages are being received multiple times

Recently my contacts are complaining that they are receiving multiple duplicate of my text messages to them. I have a OnePlus Andriod phone and I use Textra app for my SMS. Any thought of why this would be happening?

Where do I find my account number ?

Resolved! Voicemail question

Once I have listened to and deleted all my messages, how do I disco nnect and/or exit voicemail?Am I just missing something or am I dense?

Resolved! Received a timely reminder: Thank you PM

Our first month with PM is coming to a close and today we received a reminder that we will need to pay in a few days. Nice touch. I appreciate the reminder.

Mods? helloooo

I have sent two messages to the moderators in an many days and its just crickets. This is my third day without phone service and I'm getting pretty pissed off.

Can’t figure out self serve

I don’t know how the heck to get a self serve account. It keeps telling me that I’ve already got a self serve account but when I try to login it tells me that it’s invalid. All I want to do is pay my plan. I’ve been trying for days now and can’t figu...

My Refer A Friend Rewards Have Disappeared?

Hoping someone might be able to help e figure out why my refer a friend rewards are no longer listed on my account? After an issue with my account last month where the system would not accept my payment manually and blocked my payment option from be...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Plan expired, what does it mean?

Roaming in British Columbia