Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing shipping address for a SIM online order

Hi. I accidentally wrote a not existing shipping address while ordering a public mobile sim online. I need to change it!...what can I do ? thanks

Resolved! walmart ported number but Sim not recognized

Ported from Rogers to Public. I have an Essential Phone. Put in new Sim card. booted up and showed Public Mobile in top left hand corner then went. Cant create account as I cant verify a text message that does not get to phone? Any help

Moderator no reply

@CS_Agent I have PM moderator on Friday today is Sunday no answer. I do not receive phone calls on my phone( the message says number not assigned) but I am able to call people and the number that displays is the right one. I switched freedom to publi...

Resolved! SIM Lock PIN and moderator wait time

Hi, just switched to PM from Fido.first of all the default SIM PIN for PM is 1234 not to confuse with your account PIN or phone PIN. Second if you mess that up you need the PUK from the moderators. (see here KB 249348 )I just mess up and requested th...

$30 promo with 1GB data

I signed up for the $30 promo with 1GB data a few months ago.https://www.publicmobile.ca/en/bc/promotions/30for1GB-3G (link no longer active)I am being charged $32 and then $30 with auto pay.I don't recall seeing anything about $32 when looking on ...

WoW mobile at Bramalea City Center

I went to WoW mobile at Bramalea City Center to port my number over to Public Mobile. The rep was cordial, but refused to do the activation. He said he can sell me a sim card for $10 and I can activate myself at home. When I mentioned the promo that ...

Porter problems

I was looking to switch from Freedom and went through the whole sign up and port in process. Turns out my Public Mobile sim card can now only make outgoing calls and not receive incoming calls.

Payment vouchers from Shoppers Drug Mart not working

I decided to try payment vouchers as my payment is never automatically deducted from my credit card. I contacted Visa and they claim that Public Mobile is not deductiong the payment. I honestly do think that the problem is at Visa's end but I don't h...

cant receive text and rewards

I join a $20 plan with unlimited talk in Walmart, the salesman told me that the plan can receive text but cant send and also I will have a $25 rewards after 72 hours, but now get nothing

Unable to recover password

I've gone through the screens 5 or 6 times. I get to the point where it says to check your email to complete resetting your password and there is no email received. Can someone help please.

Coveraege Issues

Hey all,Just want to know if anyone else is experiencing this. I just had a couple trips up to Sault from the GTA and noticed that I had no reception between towns, such as around Spanish and Espinola and even just out of North Bay and Sudbury. I j...

Can't Disconnect account: Email address not recognised

Hi there, my mother wants to disconnect her service, as she never uses her phone. However, she can't remember the email address and password combination associated with her account. I tried to log in using the information she had written down and it ...

Resolved! 6-digit code - Incorrect

Just got a PM phone line today. Trying to create an account, and it keeps saying my 6-digit code that was texted to me is Incorrect. No number to call. Regretting this choice so far..... Who do get help from?

Renewal

Has the renewal issue resolved since the infamous system maintenance Saturday.28 July 2018?Let me know if your renewal went through without problem for last week. TIA. My payment due date is Aug 25th and I have $52 available fund and $9 rewards to c...

Appel international limité 18 pays!

Public Mobile (TELUS) prévoit augmenter la liste de 18 pays et baisser ce forfait $15/400min?? Le Japon n'est pas inclus alors que Lucky Mobile (BELL) offre $5/75min: https://www.luckymobile.ca/magasiner/forfaits/prepaye/options/interurbains-internat...

Resolved! Community Rewards

First month and I recieved $2 Community Rewards, Plus $2 Autopay! I love how cheap my bill is! It is less than half of what I was previously paying.

Auto pay charge is too high

I’m getting charged $30.51 each month for the $25 plan. I’ve signed up for auto pay which means I get a $2 reduction in my monthly amount. I should only be charged $25.99 (calculated by $25-$2*1.13% for tax). How do I get the amount they are charging...

7 weeks and still haven't received a refund..

I am more than disappointed and upset with this company, I cancelled my plan more than 7 weeks ago and have still not received a refund. I was told it would take a month and I would be refunded the $40, but that is still yet to have happened. I find ...

No service

I took my entire family cell phone service over to Public Mobile from another provider. Both kids goes to university hours out of town and I am now unable to communicate with either one of them for the last few days.. This has been a frustrating ord...

Re: unable to send sms only

I am on a unlimited call and text plan with Public Mobile.I am unable to send text message to a fido cell customer.Error message:Invalid number.Domestic roaming not allowed ( 13)

No data, new account and did apn...help please.

Hello, Yesterday I activated my sim card, the apn settings were imported already. Phone calls work, received a text from public that my transfer request has been completed successfully (I ported my cell number from different provider) Data didn't wor...

Resolved! porting issue

wal mart made a mistake porting my virgin number .now I can't cancell my virgin account..They say its in limbo.tryed to contact moderator for two days Any ideas?

Resolved! Data Restart inline with new billing (cycle)? Data reset date?

Hi Sorry for what seem and sound like a dumb question but I am newer to PM and would like to be clear on this element of how the plan(s) function. How exactly can I tell and know when my monthly data allotment gets "reset" and replenished? Would I ju...

Resolved! Data USED for the month not shown in my online account

Hello I have searched and have read up on this topic prior to posting but I am still not finding the info (tally) that I am looking for. I am not able to locate the Data USED for the month in my online account?? I have tried the following path(s) to ...

WoW Mobile Centrepoint Mall North York, Ontario

WoW. Just finished signining up for a new account at WoW Mobile at Centrepoint Mall in North York, Ontario. I heard about the promotion of free SIM card and a free second month. I read on this or some other forums that some boutiques and Walmarts wer...

Charged twice when only meant to pay for 1 month of plan.

I have a simple unlimited talk/text plan that is $25/mo. I am up to date and was only owing $25, and paid the $25 manually. I never got service until I paid again and was charged twice when I only wanted the 1 month. I did not want to spend this much...

How to create/check new MY account without text

I just bought public mobile sim today (6 hrs ago) and ported my number through WOW Mobile. My Rogers sim has now been deactivated but PM still no signal. I want to register into PM to check my account to see if the payment and everything went through...

Port Not completed

Hello, I signed up for new $10 plan with new number and next day I ported my number under my PM account. The message popped that port completed. When I log into my account it shows the ported number however when I insert the sim in the phone it still...

Can't Send Picture Messages on Nokia 3310 3G (but can receive them without issue)

I recently bought a Nokia 3310 3G (single SIM North American variant) from Staples. I set up the APN according to what I found through the community, but am still unable to send picture messages. Calling, texting, and receiving picture messages work ...

Resolved! Can I take out the SIM card from my ancient LG and just put it into a Samsung Galaxy3?

Or do I have to get another SIM card for the Samsung? Already checked and the Samsung is compatible with the Public Mobile services. Thanks in advance! Joann

Community

Forum Posts