Add on not showing up

[Salvo]

Add a add on but not showing up. Where can i see if. It active.   Have the $ 15 plan 100 talk.        Add a Extra $ 5.  500 min talk. 

[Salvo]

Thanks for your help 👍 5 stars for you 

[Salvo]

Thanks for the help 👍   5 stars for you 

[missorange]

the reason you see the balance $5 is because you upload the money but not purchased the add on. So go ahead to select the add on you want, then you will see the add on.

[oglat]

Ok that's good, first step is done

Use that balance to purchase the add-on

Go to the add-ons ad choose the one you need

[Salvo]

Its saying i have a balance of $ 5 

But under my add ons i dont see it 

[Anonymous]

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@Salvo wrote:

Its saying i have a balance or $ 5. 

But under my add ons.  Its not showing up .. 

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Right. So that means you still need to do the second step. Go back in and use that $5 to actually buy the add-on.

[Triguy]

Purchasing add-ons is a two step process.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

[Salvo]

Its saying i have a balance or $ 5. 

But under my add ons.  Its not showing up .. 

[Anonymous]

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@Salvo wrote:

Add a add on but not showing up. Where can i see if. It active.   Have the $ 15 plan 100 talk.        Add a Extra $ 5.  500 min talk. 

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Did you do the second step? You need to deposit money and then buy the add-on. When successful, you'll see it in your Data & Add-ons area.

[oglat]

It's 2 step process

Did you complete both steps?

Can you check your payment history and see what is going on?