Support Enhancements???

[kav2001c]

Not sure if I am missing something here

I *swear* a read an announcement about a new / improved self serve ticketing feature to resolve communications issues

But... WHERE is it???

I don't see anything and even asking Simon point blank (he offers to help really doesn't want me to contact mods heh) simply results in him opening up a blank email form?

[will13am]

@kav2001c, there has been an announcement about a future roll out of a ticketing system.  Ever since, there have been raging debates about how that addressing current problems affecting customer service. 

[LovesToPM]

According to annoucement, target launch date is late August.

https://productioncommunity.publicmobile.ca/t5/Announcements/Developers-Blog-Introduction-amp-the-su...

[kselmak · Accepted solution]

They are working on it

It's not yet deployed

You can read here https://productioncommunity.publicmobile.ca/t5/Announcements/Developers-Blog-Introduction-amp-the-su...

If you need help you will have to use the old message system to moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437and/or ask questions here in the community