Moderator not responding to my message. Bill charged twice.

[updatehelenasap]

Moderator is not responding to my message.  Bill got charged twice. 

[oglat]

Hi

If your credit card was charged twice is there any balance left on your account or is it 0?

Moderator response may be over 48 hours.

Were you buying an add-on recently?

[will13am]

@updatehelenasap, currently moderator response time is around 48 hours.  Stay patient, they will get around to you issue.