Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22781 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34336 Views
  • 185 replies
  • 27 Bravos

Resolved! Is it a mistake or fraud?

Hi,Today I received strange message via SMS:Your authorized parking period in space A196 ends at 18:00. You cannot renew this space. goo.gl/VlymED The link goes to: Mobile serviceThis message has been sent by Stationnement de Montréal.To unsubscribe ...

deyneko1 by Great Citizen / Super Citoyen
  • 3198 Views
  • 15 replies
  • 0 Bravos

Resolved! Automatic Account Payment

I set up my account to be automatically paid from my credit card a few weeks back. Today was the day for it to come out, but my public mobile account now says expired and it didn't get paid....and yep my credit card has anough money on it... Unsure w...

Moth by Great Neighbour / Super Voisin
  • 3027 Views
  • 6 replies
  • 0 Bravos

1 month with PM and no regrets!

Hello to all friends   1 month with Public M and all I can say is that I have no regretss!I am very hapy of my choice thanks to the amazing community for all support!  Hope to have many more months years with you all!!! Mel.

melcle1 by Good Citizen / Bon Citoyen
  • 1472 Views
  • 5 replies
  • 7 Bravos

how to setup voicemail with default greeting

Hey,I would like to set up my voicemail without leave my name, or make my own greeting, is there any way I can set up a default greeting for voicemail.  Thank you 

littleburger by Good Citizen / Bon Citoyen
  • 49506 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to log in to "My Account" ( Self Serve )

Hello Guys, So, this is embarrasing... I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:  I did not forget my password, its automatically filled up by LastPass. However, I did try to r...

sorry.GIF
jairolevi by Town Hero / Héro de la Ville
  • 2913 Views
  • 10 replies
  • 1 Bravos

Poor man's guide to a cell plan.

Hello. I would just like to share my experience with setting a non-standard cell plan for my daughter (pre-teen). My main goal was to have communication with her for emergency purposes or to communicate her whereabouts when away from home. So, in sum...

ckl by Town Hero / Héro de la Ville
  • 6836 Views
  • 22 replies
  • 8 Bravos

Changing Samsung Phone Info

Figured this could be useful since popular device and Public has the bring your own device structure. Especially those having issues with compatibility on Public (Telus) networks. BACK UP EVERYTHING BECAUSE THIS WILL ERASE YOUR PHONE!  First off just...

kav2001c by Mayor / Maire
  • 6527 Views
  • 12 replies
  • 13 Bravos

Getting refund

2 months passed since I switched from Publicmobile to another carrier. A full one month's credit to be refunded as promised by Public mobile. This is very unfortunate. It damages Public mobile's credibility

Satindra by Great Neighbour / Super Voisin
  • 2342 Views
  • 12 replies
  • 0 Bravos

Resolved! need help, new sim card can't make a phone call

just got my sim card and activated online for the 90 days plan, just can not log in my account, the Email Verification is also failed, when i use the new sim card to make a call , it said there is no talking plan after all the proccess there is a err...

leishanlin by Good Citizen / Bon Citoyen
  • 1968 Views
  • 10 replies
  • 0 Bravos

Resolved! You need to cell phones again

Hey i think public needs to cell phones or make a deal with koodo or telus to have phones fore us to buy right out becasu u dont need to unlock a koodo or telus phone it would be awesome i miss the phones u use to haveWho agrees with me on this idea

firerat1980 by Good Citizen / Bon Citoyen
  • 1592 Views
  • 8 replies
  • 0 Bravos

Resolved! Renewal glitch free

2'nd 90 day renewal went through correctly; rewards deducted and card charged the balance; new expiry date correct. Was exceptionally pleased as I was out of the country returning the day after renewal to active service. Yippee! 

Luddite by Oracle
  • 1890 Views
  • 9 replies
  • 4 Bravos

Resolved! PM Roving?

PM may not offer roaming but it does go "a-roving".  Any guesses about the location?   

Luddite by Oracle
  • 1152 Views
  • 8 replies
  • 1 Bravos

Over Billing

Hi, I just looked at my bank account and noticed that public took a payment from me but I already paid for 90 day plan since March 11th, they took money from me on May 11th, that is before the 90 days, that is total BS, they need to fix this immediat...

grey by Good Citizen / Bon Citoyen
  • 1288 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail issues

Hi all - Having voicemail problems for my phone. When I'm on a call with somebody and another person calls in (i.e. activates the call waiting feature) and I let it go to voicemail, my wife gets a phone call from my number that consists of a bunch of...

csphone by Good Citizen / Bon Citoyen
  • 2558 Views
  • 12 replies
  • 0 Bravos

How do I set up iMessage on my iPhone?

I recently switched to Public from Virgin Mobile, and on Virgin Mobile iMessage would work without a problem. Now, iMessage won't work on Public! Can someone please assist me with steps to correct this problem? Thanks in advance!

PhoneUser by Great Neighbour / Super Voisin
  • 3540 Views
  • 12 replies
  • 0 Bravos

Special Bulletin: Rogers gives Moby the boot

Did you just hear? Mr. Rogers has sent Moby to bed w/o supper, 4ever, and ever, and ever. Rogers is certainly not playing fair. If Telus had purchased Moby, what would Telus had done? It would have been interesting at the prospects. This is certainly...

makkahn28 by Mayor / Maire
  • 747 Views
  • 3 replies
  • 2 Bravos

Resolved! Account Locked Out!

For some strange reason my online account is locked out as of today?No idea what happened (I had more than enough balance to cover monthly fee + pending rewards) and account was active last month so I know it has not even been 30 days of inactivity. ...

kav2001c by Mayor / Maire
  • 2576 Views
  • 11 replies
  • 1 Bravos

Resolved! Asus Zenfone2 Laser (ZE551KL) Compatibility?

Hey All.I’m about to switch to PM from Rogers. At the same time I’m going to pick up a new phone and want to make sure it will work properly at take full advantage of PC/Telus LTE Data network (along with voice and text).The one I’m looking at is the...

Resolved! Plan Change Post Suspension

Good Morning All! Unfortunately I completely forgot about my monthly plan cycle, so of course it just got suspended. Is it possible to switch to a 10 day plan temporarily just so I can re-activate my account?  Just at least gives me some time to accu...

DragonSpecV by Great Citizen / Super Citoyen
  • 1798 Views
  • 11 replies
  • 0 Bravos

Resolved! Free unlock codes for Samsung Galaxy S7/S7 edge

Hello everyone!   Samsung is giving unlock codes for free for the S7's:  Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170Inform the rep that you would like to unlock ...

imm1304 by Retired Oracle / Oracle Retraité
  • 116297 Views
  • 68 replies
  • 8 Bravos

Focus Groups

Good morning, A few weeks ago, I participated in a focus meeting with the moderators; I was asked to author a post about that process\expereince - my apologies to them for the delay, there were some issues with my community account.  Having a "face-t...

clintonkr by Great Citizen / Super Citoyen
  • 1208 Views
  • 5 replies
  • 9 Bravos

Resolved! Acer phones

I'm looking into getting an Acer liquid z530 from staples but can't find any info about if it can be used? It has 4g, the liquid z320 doesn't have 4gto though so guessing it won't work?

emilyge0rgia by Great Citizen / Super Citoyen
  • 1941 Views
  • 6 replies
  • 0 Bravos

Resolved! unlised #

My # was unlisted and private with my last carrier.  Can I request that it be unlisted with Public Mobile?

Kozak by Good Citizen / Bon Citoyen
  • 1623 Views
  • 6 replies
  • 0 Bravos

Did you hear this? Bell buying MTS?? Shocking

Did you hear that Bell is Buying MTS? This is seriously bad.  What will happen if others started to buy out other provincial carriers in prairies or videotron? We maybe stuck with only 3 Carriers, and fees may never be put into check. I hope eventual...

makkahn28 by Mayor / Maire
  • 673 Views
  • 2 replies
  • 0 Bravos

unable to set up new account.

11:15amI have been with PM for a few years now and I am trying to set up a new account for my wife and it's not working. After I enter the info needed to port her old number I keep getting "Sorry, we are unable to process this request. Please visit o...

rogercrash11 by Great Neighbour / Super Voisin
  • 738 Views
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.