Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot transfer number because it has been suspended

I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number ...

Resolved! If my number became inactive do I also lose all addons?

Hi PM community, Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days? Thanks in advance for your help.

Double payment

I somehow paid my phone bill twice how can I get the second amount returned?

PM Popularity

Why is PM not as popular or well known as other small-time service providers like koodo virgin and whatnot? Do they not do any advertising? I would think with these prices and offers many people would buy these plans for their kids or themselves if t...

Lost Phone: Suspend Service and/or Remove AutoPay?

My son lost his phone (on the PM $10/30 day plan) a while ago, and we still haven't found it... Rather than paying $7/month ($10 - $2 autopay - $1 referral that I get), I figured I'd just suspend the phone (for up to 90 days) and then resume once we ...

Resolved! Future of Public Mobile?

So, I went to a Koodo Mobile kiosk over the weekend to ask them some questions about the migration process from Public Mobile. After a few minutes of discussion, I told the Koodo Mobile representative that I wasn't too keen on losing the airtime and...

I'm locked out of my account and i'm across the border without roaming -- help

Please somone help me reset my password!

Resolved! Need a new phone, here are the criteria:

My great Nexup 6P is getting old and I have to be prepared in case it stops working. I saw that the Nokia 6.1 and the Nokia 7 (2018) meets all my criteria (near stock Android/Android One program, jack, mid range phone). Would they work on PM?Nokia 6....

Changing from 90d plan to 30d

Hi everyone,My 90d plan is renewing in September. I just selected a new 30d/$40/4.5 gigs plan to start on the renewal date. On the website it shows that this is a limited time offer. Will I actually get the 4.5 gigs come renewal time? What if the off...

AutoPay

I need to change my autopay card # how do I do this ?

Publiic Mobile - Haida Gwaii

Can I have a Public Mobile account in Masset, Haida Gwaii?

Cannot add credit card to autopay

I used this same credit card before. It keeps saying "card declined, contact credit card company". I did that and they said they are approving the transaction and everything looks good on their end. So it is public mobile that is decling, not the ...

My text messages are being received multiple times

Recently my contacts are complaining that they are receiving multiple duplicate of my text messages to them. I have a OnePlus Andriod phone and I use Textra app for my SMS. Any thought of why this would be happening?

Where do I find my account number ?

Resolved! Voicemail question

Once I have listened to and deleted all my messages, how do I disco nnect and/or exit voicemail?Am I just missing something or am I dense?

Resolved! Received a timely reminder: Thank you PM

Our first month with PM is coming to a close and today we received a reminder that we will need to pay in a few days. Nice touch. I appreciate the reminder.

Mods? helloooo

I have sent two messages to the moderators in an many days and its just crickets. This is my third day without phone service and I'm getting pretty pissed off.

Can’t figure out self serve

I don’t know how the heck to get a self serve account. It keeps telling me that I’ve already got a self serve account but when I try to login it tells me that it’s invalid. All I want to do is pay my plan. I’ve been trying for days now and can’t figu...

My Refer A Friend Rewards Have Disappeared?

Hoping someone might be able to help e figure out why my refer a friend rewards are no longer listed on my account? After an issue with my account last month where the system would not accept my payment manually and blocked my payment option from be...

Unable to add new plan, server apparently hacked

I managed to log into my account in order to change my plan. However, when I click on Change Plan nothing appears under current plan or new plans. If I can click Try Out More Options I get the message below. I tried with 2 different browsers and no l...

Resolved! No cellular data since this morning

Hi All,I'm with iPhone X, with Public for about 3 years, no issues so far (other than need more data ). Since this morning, I have no cellular data. The phone shows it has LTE connection, but no data when I swith WiFi off. I rebooted my phone with n...

Account and plan not active. Can not make a payment

I am trying to activate my phone again. When I login to the account portal it says account is inactive and I can not change plan.

SIM not working after online activation

After two messages to the Moderator team, I will try here. Can anyone help me to activate my SIM? I went through online activation that looked to have completed successfully (PM had no trouble taking my first payment out). I inserted the SIM into my ...

Can't receive calls or texts

Hi,I ported to public mobile from chatr over a week ago in Walmart. I can make calls and my data is working but I can't receive calls or texts.There seems to have been some issue with my port. Thanks for your help.

Does the $10 Talk/Text Plan Qualify for the $25 Credit?

Does the $10 Talk/Text Plan Qualify for the $25 Credit? If so, does the Walmart/London Drugs employee need to enter a special code/do an extra step or is it automatically applied in PM's system?

Resolved! No data in Canada after trip to the USA with roaming add on

We drove to USA yesterday on a same day trip. so I purchased a 250MB usa roaming add-on. On my trip back from usa, once I crossed the border and came back to canada, I lost the data access, after endless reboots, it was not working. but I can still m...

Resolved! No Sim Card Error

I switched over from Koodo over a week ago. Everything has been going really well until today. On three seperate occasions my phone will say that No Sim card is installed (even though I haven't touched the SIM card). To fix it, I will then take the S...

How to turn off / disable magnetic flip cover sensor

I have lineageOS 15.1 (andriod) on shamu (google / motorolla nexus 6) and everytime my phone goes near my magnetic car mount it thinks it went into a case and turns off and locks the screenHow do I disable it? Back in the previous version (14.1) it w...

Can I withdraw the messages I sent to the Moderators ?

I sent messages to the Moderators for help. Then I find the solution. Can I withdraw the messages?

Free credit did not appear on account

I bought my sim 7 days ago and was promised my second month would be free. I was expecting my account to be credited, it has not. The vendor spoke to Public Mobile at time of purchase and they assured the vendor that I would get second month free and...

Community

Forum Posts