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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42956 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53337 Views
  • 182 replies
  • 30 Bravos

Data Issue

I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.

jcwongcc by Great Neighbour / Super Voisin
  • 808 Views
  • 3 replies
  • 0 Bravos

Resolved! US Talk Only roaming add-on not showing up

I'm trying to add a us Talk Only roaming add-on for my dad, he had it for 10 days and it just expired, but now it's not showing up. There's the bundles and the text only option but no talk only option. Please help .

esaad86 by Good Citizen / Bon Citoyen
  • 1423 Views
  • 4 replies
  • 0 Bravos

Where to get sim, Walmart not giving it

So I went to my local Walmart I'm Calgary, and asked for a PM sim.  The lady told me she can't sell me just the sim. She said they can only sell plans and Sims together. Is this true? If so, where else can we get just the sim?? 

Indirab09 by Great Neighbour / Super Voisin
  • 21254 Views
  • 126 replies
  • 0 Bravos

Resolved! Messages of outlook on device

I have a problem. I can't get data from some my messages in Outlook. I store it on my phone, I can't open it, but other messages are easily opened. I don't know what to apply...

avabarker by Great Neighbour / Super Voisin
  • 2019 Views
  • 9 replies
  • 0 Bravos

Locked out of account, reset password not working

Hello, I have forgotten my password for my account. I tried using the forgot password link, but didn't receive the email until 4 hours later. Then when I click the link, it says it has timed out.  Please help me!! I have lost my phone sim and need to...

Indirab09 by Great Neighbour / Super Voisin
  • 932 Views
  • 1 replies
  • 0 Bravos

Service Suspension for Overdue Payment?

Hi mods, I'm facing a dilemma with my $40/4GB promo plan. I want to switch to Koodo for the $100 bill credit and $100 referral discount, but this referral promotion is only redeemable online. My PM plan renews on the 14th (6 days from now) and I'm qu...

cornpops by Good Citizen / Bon Citoyen
  • 3403 Views
  • 15 replies
  • 0 Bravos

Want the new $30 plan?

The latest promo https://www.publicmobile.ca/en/on/promotions/30for1GB-3G is only available to new customers BUT you can have it for $10 if you are willing to give up your phone number. Just turn off autopay on your current acount, get a new SIM, and...

Luddite by Oracle
  • 2058 Views
  • 10 replies
  • 8 Bravos

The negligence of Public Mobile

I am a customer with Public Mobile. Yesterday my monthly rate was increased. While speaking with a Public Mobile service rep yesterday, I was told that a text had been sent informing me of this imminent price increase. This, I assured her, was catego...

dave2 by Good Citizen / Bon Citoyen
  • 3157 Views
  • 26 replies
  • 0 Bravos

How can I change my plan?

Hello,I've been using Public Mobile for 6-9 months now and I am interested in changing my plan. I currently have the $45 a month plan but my needs have changed greatly. I won't be needing Canad-wide calling or nearly as much data. I also may be leavi...

millardliam by Great Neighbour / Super Voisin
  • 609 Views
  • 2 replies
  • 0 Bravos

6GB offer.. anytime unlimited canada wide?? Read the conditions..

I thought i was going to change over to koodo and then i came across this when i clicked on "see offer details" link under the $40 for 6GB offer... and it reads this... "Unlimited local calling from 5pm to 8am, Monday through Thursday, and 5pm Friday...

rcanales10 by Great Neighbour / Super Voisin
  • 1522 Views
  • 5 replies
  • 0 Bravos

Multiple Mobile Users Have My Phone Number

Hi everyone, It has come to my attention that my family and friends have been texting and calling me, but I have not been recieving everything from them. My brother has texted me multiple times through out the month, only to receive texts back from s...

Phiasaurous by Great Neighbour / Super Voisin
  • 1159 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I use data outside my home province

Hi, I wonder could I use my data when I travel around in Canada?I'm from Quebec and I need to travel to Vancouver for a few days.I wonder could I use my data at Vancouver? I need it for gps navigation.Don't bother about call and messaging. Nobody wil...

Billy9689 by Good Citizen / Bon Citoyen
  • 2291 Views
  • 5 replies
  • 1 Bravos

Asking payment for deduct reward $1

I got reward $1.so, plan cost is $32but estimated payment is $31(deduct $1).however it still comes out automatically $32 when I try to pay in the website.How can I pay $31???

jiny714 by Great Neighbour / Super Voisin
  • 896 Views
  • 3 replies
  • 0 Bravos

Resolved! Payed a 3 month deal and i'm switching to koodo

I've been with public mobile for awhile now and i had the 3 months deal but now im switching to koodo in a week but i'm wondering if i can get some kind of refund + the available balance on my account. I payed the 3 month deal at the start of februar...

Xylloth by Great Neighbour / Super Voisin
  • 2843 Views
  • 7 replies
  • 0 Bravos

Resolved! Bill

Hi I was just wondering where I can find a phone bill for my account that I can print or see online Thanks

Indigo by Good Citizen / Bon Citoyen
  • 1831 Views
  • 4 replies
  • 1 Bravos

Anyone else getting a phone call about switching to Koodo?

I've had two calls this morning. Didn't recognize the name or number, so didn't answer. 2nd call did leave a voicemail. Caller ID showed it as from: MASTERCOM INCNumber from voicemail was: 905 855 3331 The message was from Koodo, and mentioned I'd ge...

markuswarren by Good Citizen / Bon Citoyen
  • 1825 Views
  • 6 replies
  • 0 Bravos

locked out of account

hi  I got locked out of my account, could someone assist?Thanks 

ac2000 by Good Citizen / Bon Citoyen
  • 543 Views
  • 1 replies
  • 0 Bravos

2016 Promo Customer - To Jump Or Not?

I have been a fan and supporter of PM for over a year and a half. I am happy with the service, the value, the customer service and the community approach. I like the Autopay, Community Rewards, Loyalty Rewards vibe. If I believed, as was promised whe...

smilingeyes70 by Good Citizen / Bon Citoyen
  • 4824 Views
  • 37 replies
  • 1 Bravos

Auto Pay - Not Functioning

Hi all, This month my auto-pay did not work (it has been absolutely fine since I started using it last year). Not entirely sure what happened as my payment method has remained the same. I get no service on my phone at all, and when I go to check to s...

space009 by Good Citizen / Bon Citoyen
  • 559 Views
  • 1 replies
  • 0 Bravos

Do friend referral rewards update immediately?

Thinking of switching to Koodo but just want to crunch the numbers first.  If my referrals left (I have two) would it reflect that in my "my rewards" section immediately?  or after the next billing cycle?

adam_19w by Good Citizen / Bon Citoyen
  • 1622 Views
  • 11 replies
  • 0 Bravos

Locked out of Account

Hi There, I have been locked out of my account and have requested to reset the password but have still not received an email from you guys and it has been close to 6 hours.  Just wondering if there is a solution to this?   Thanks in advance, T.

tqon by Great Neighbour / Super Voisin
  • 569 Views
  • 1 replies
  • 0 Bravos

switching to promotion plan

I want to switch to the 50$ 6gb promotion plan but when i press the get offer button it takes me to a forum to create a new account. It does not allow me to make an account with the same username.

nullset by Great Neighbour / Super Voisin
  • 608 Views
  • 1 replies
  • 0 Bravos

My account is locked

My account is locked and I am unable to un-lock it as it just says to contact public mobile when I try to reset my password. How do I get it unlocked?

nniove by Great Neighbour / Super Voisin
  • 663 Views
  • 1 replies
  • 0 Bravos

Need a Koodo referral?

If yes, check out this thread:https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Need-Koodo-Referral-Code/m-p/226237/highlight/false#M15868 This post added just to help direct folks from the landing page.

Luddite by Oracle
  • 2055 Views
  • 7 replies
  • 4 Bravos

Autopay failure Voucher instead

The date for my autopay was March 5th but I unfortunately didn't realize my CC didn't have the available funds so the autopay didn't go through.  Today March 7th I've added necessary funds to my account through vouchers (balance showing is sufficient...

Eric_S by Great Neighbour / Super Voisin
  • 769 Views
  • 2 replies
  • 0 Bravos
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