My SIM card is not working on my iPhone 6 but working on my sons iPhone 7

[kellmike626]

Who was your previous service provider, or better, who is the phone locked to?

Hypothetically, let's say your phone is locked to Rogers. You need to call Rogers Customer Service (or live chat if they still do that), and request your iPhone(s) to be unlocked. Have your IMEI(s) ready for both phones if you're going to unlock your iPhone 6 and iPhone 5C.

Once the rep inserts it into their system, they're going to ask you for an email address to email the confirmation of the unlock to, at least that's how it worked in my case with Rogers (but as I usually say, YMMV).

Then, restart your phone (hard restart would be better but power on/off will do). Then go through the activation process again. If there is no activation lock on the device (iCloud lock), then you should be good to go. If you still get no service, then it's probably hardware related or blacklisted (if you bought the phone used and previous owner reported stolen).

Good luck.

[Anonymous]

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@Calvinjesso wrote:

There is no where to use the unlock code.it just comes up sim not supported 

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Maybe fully power down phone. Insert SIM. Restart.

Did you get a previous provider to unlock it for you?

[Calvinjesso]

There is no where to use the unlock code.it just comes up sim not supported 

[Lorca]

Try restarting your phone, and check APN settings under Cellular-Cellular Data Network- and make sure APN says isp.mb.com

[goldilock]

If your sim card is not working on your iphone 6

Update your iPhone to te latest version of iOS

Restart your iPhone

Check for a carrier settings update.

Remove your SIM card from the SIM card tray and then put the SIM card back. 

Try using another SIM CARD

If it still does not work but the Sim card works in another phone, try apple support, but one of these solutions should work! best of luck

[Luddite]

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@computergeek541 wrote:

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@hairbag1 wrote:

You can call the previous cell provider and ask for a free unlock code.

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Please remember that there is no such thing as an unlock code for any iPhone device.  These devices need to be marked as unlocked in an Apple database. But yes, the old carrier can get this done.

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Well, sort of; 3rd party unlock codes can be purchased BUT the unlock is confirmed by syncing with iTunes.

[Anonymous]

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@hairbag1 wrote:

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@computergeek541 wrote:

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@hairbag1 wrote:

You can call the previous cell provider and ask for a free unlock code.

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Please rememember there is no such thing as an unlock code for any iPhone device.  These devices need to be marker as unlocked in an Apple database.

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Schooled !

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Me too! That's why I didn't say anything about locked. First...it's Apple of which I have a mental blind spot for and second I wasn't sure where to get it unlocked and with that even whether something was from itunes or something.

[hairbag1]

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@computergeek541 wrote:

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@hairbag1 wrote:

You can call the previous cell provider and ask for a free unlock code.

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Please rememember there is no such thing as an unlock code for any iPhone device.  These devices need to be marker as unlocked in an Apple database.

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Schooled !

[computergeek541]

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@hairbag1 wrote:

You can call the previous cell provider and ask for a free unlock code.

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Please remember that there is no such thing as an unlock code for any iPhone device.  These devices need to be marked as unlocked in an Apple database. But yes, the old carrier can get this done.

[hairbag1]

You can call the previous cell provider and ask for a free unlock code.

[RossN]

@Calvinjesso it sounds like your phone is locked to your previous provider

[Anonymous]

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@Calvinjesso wrote:

both phones are not locked.i am paying for package since friday and cannot use

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The service works so that's as far as this place needs to care. It's up to you to figure out why it's not working on your specific phone.

We can offer ideas to try to get you going.

[computergeek541]

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@Calvinjesso wrote:

both phones are not locked.i am paying for package since friday and cannot use

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Sim card not support message on iPhone devices is usually indicative of the device  being locked to a different carrier. Have these devices ever been used at diffrerent carriers?

[Calvinjesso]

both phones are not locked.i am paying for package since friday and cannot use

[Calvinjesso]

it comes up sim not supported on iphone 6 and also on iphone 5c

[liuxinbing]

my guess your phone is locked.

[RossN]

@Calvinjesso hi what does your phone say? is it unlocked 

[Anonymous]

 @Calvinjesso 

Are you getting any message after inserting the SIM?

Apparently that phone is notorious for antenna problems.

But at least you know the service works.