Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
to activate my plan, I paid twice yesterday, how can I get refund?
Hi I was paying my bill this morning, I started out with an account balance of 8 dollars as per my rewards, refreshed the page and that ammount vanished and was not credited at al this month...... How do I get this fixed and get refunded the eight do...
I'm working in the US and added my first Talk/Text/250mb roaming add-on on June 17th. I ran out of data before 10-days was over, so I added the 500mb add-on June 24th. This all worked. But when I bought a new talk-text/250mb on June 27th, it does not...
pourquoi le modérateur ne répond pas ca fait 3 jours que mon service est bloqué
I purchased a sim card and 22$ voucher ,activated my sim on a 10$ plan on the day of June 26. It is now the night of June 27 and the public mobile website is showing a message stating my account has been suspended due to insufficient funds and there ...
For the rewards for answering questions, do you only get points for a good answer? I don't quite understand. THANKS!
I started my plan in August, $40 a month. In December I started to auto pay and now since then every month have been charged 42.56. It's not the biggest deal but I would at least like to know why and why I haven't had any autopay rewards applied? Th...
When i signed up for public mobile, I entered a friend's phone number. That means I am suppose to get one time $10 credit. when will the one time $10 credit be applied on my account exactly?
Hello,Unfortunately, I lost my public mobile sim card and I'm not able to Sign up to Self Server cause I can't receive a text msg because of that ask a sales person and he told me I have to buy a new sim card and divert my previous number to the new ...
hi, I have 15$ available fund now, but I can not use my account! what should I do know?
I went to Walmart and signed up for public mobile and bought a SIM card yesterday. I got a temporary number (with the plan to port TELUS prepaid number in once I confirmed my account worked). Everything seemed to be up and running with my temporary ...
I chose PM and bought a non-refundable SIM card based on the pricing for a Build Your Own Plan that was (and still is) available on the general website: $35 for 30-day Plan, Canada/US Talk, International Text, 500 MB 4G Data. Unfortunately, when I we...
Hello, I picked my phone number, tried to activate my account via $40 voucher, clicked over to next screen and got a "generic error". Advised to logout out, I did and now my SIM card number is invalid. My attempt at accessing my account with my ema...
Is Moderator_Team the right group to send a message to for billing issues and no service? His number was supposed to be ported by Virgin and Virgin could not port it on April 10 becasue theys aid the account was showing cancelled, they assured the ac...
Activated service yesterday, and ported my old number to it. . Today cellular service stopped working on my phone. Can't use my phone now. This is not good as I have had my number for over 10 years now, and 24 hours on Public network I have no ser...
Hello,I'm new to Public Mobile and I was wondering if it's normal that incoming calls that display a name don't show the phone number.By the way I have no entries in my contact list, so that wouldn't effect what shows up when receiving a call.I would...
I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with thi...
Is there any promotion for this Canada Day long weekend?
Hi, I am sorry that if my question does not fit here.I found that the user ID is my email address, is it possible to have more than one mobile phone?The user ID of the other carrier is the phone number, so that a person can have more than one mobile ...
Hi, I just transferred to Public Mobile. I would like to set up my voicemail. I dial my cell number from my landline, at the greeting, I press *, however, it asks me to enter the password???Any suggestion?Thanks!
I have topped up my funds last night ($40) and for some reason it still suspended my account. I thought it wasn't topped up so I paid another $40. Now having paid double, the page is saying "Ignore this message if you have enough funds" Which I do......
Hi - tried setting up my new simcard today. At time of payment the website crashed. now i can neither register my sim, or log in to my account to finish activation. Help??!!
Hello to the Public Mobile Community!, I've been a customer for some time and its been a pretty good experience. I have text, data and minutes included. Today, my Vet rolled out a new text confirmation system for their appointments where they send ...
Some of my firends who received my phone call said my phone call is from US, but I’m in Vancouver BC and the area code is 236 which is one of B.C.’s ones. How can I fixe it ? Actually my fiend who received my phon call is charged US call. If I can’t ...
I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked? Any suggestions would be appr...
How to check balance in phone?
Hey I was a long time Public Mobile customer. i switched to another carrier for work for a few months but am now coming back. I entered my new sim card info and all the other info needed. Eventually it said my credit card couldn't be used and to rere...
