Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my email that attached to my sim card... I have my sim card and phone number but have no way to recharge it because the email address associated is gone
Hi,Im interested in this plan for my kid;https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed Id like to know if data will be blocked once he reaches 250mb or it will continue going on incuring data charges?Thanks
I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.
Is it possible to pay the bill using a regular debit account that isn’t a Visa debit?
Agreed! My phone was shut off because I didnt pay correct amount. I had checked website and seen all the payments etc. This was super inconvenient because I had NO idea why phone was shut off. Then I saw a solution, add a dollar to account, phone imm...
At the last point of signup the public mobile account site went down for maintenance. The error that I'm getting is SIM network PIN blocked. Enter SIM network PUK. Need assistance from Community Moderators for a new Sim Network PUK. Phone is Samsung ...
Help! My credit card expired. I connected a new credit card and sucessfully submitted payment. Unfortunately, my plan is still NOT activated after days. Help me get my plan active again!
My plan just renewed, but my account says it is suspended even though my autopay went through and my account has the right balance to reactivate my account. When trying to reactivate the "Good things come to those who wait" message just stays there ...
I've had phone plans before that are unlimited calling for evenings and weekends, but like 100 minutes for the rest of the time. When it says unimited calling here, does it mean I can call any time of the day unlimited? Thanks.
I have been communicating with moderators to have the June 1 offer for the 5 GB credited to my account like others have posted about as clearly something went amiss for more than me with this offer. After multiple requests for different pieces of inf...
Help! I'm getting all kinds of stray texts from randoms. Lots of them. Mostly from people contacting local escorts, but some other locals too. It isn't spam and I can converse with anyone if I choose to. I've also done everything the chatbot sugges...
Hi, How do I call Hungary?? I paid for the international add on ( 15$ - 400 MIN ) I still cannot call to Hungary. WTF??
I created an account. Ordered a SIM card. Received the card and tried to log into my account but forgot password so tried to do pw reset but get this error. I have 2 emails I tried over the last 2 days so I don't believe it got locked. Tried to regis...
Hi, I was wondering if there are any options for family plans through Public, or at least the option to put multiple phones on the same credit card. Thanks!
how can I transfer my old phone number to the new phone?if I have to get a new sim card and can't use my old numberso how can I transfer after a new sim card with a new number my old number ?
I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a c...
I bought a new SIM for a new account for a different phone. Went online to register and activate it, got past the payment page and got a "Generic Error".So I followed the link which sent me all the way back to the beginning. I tried to re-register an...
My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day. How can I get help with this? edit: checked my usage history and it shows no d...
Who looks into this...?!! This is the third time I'm being charged $54 for a $50 dollar plan? I need my refund!!!
I just signed up for a Public Mobile account and nothing is working. The APN settings are all right so I'm quite sure it's not the problem. When I log in to my account, the next payment due date is December 30, 1969. This leads me to believe that the...
Hey,i just opened this account, transferred my number from chatr but I can’t receive incoming calls?
The site temporarily closed for maintanence...how often are we shut down from accessing our accounts for maintanence ? I need to buy more data so ..accessing through with Fi even still had site shut down for maintanence. How can everything be done o...
I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, bu...
Please help activating my sim card with the phone number xxx-xxx-xxxx. The activation was finished but the line is still not working. I have been waiting for more than 2 hours. No phone transfer was done. I was provided a new number. My phone is co...
Hello!My friend just subscribed to PM. A phone number was selected and properly activated and his phone works. Payment has been processed successfully.However, his account login has been disabled. It turns out he used that account about a year ago...
I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?
Hi All,There were 2x $20 and 2x $5 prepaid PINs purchased at once today (Jul 15, 2019) at 7:43 PM at the Metro store (all 4 PINs are printed at the same receipt).I first tried to use one $5 PIN for my number and another one $5 PIN for my mom's numbe...
Hi, I can’t use my data anymore, I had some left and I even bought a 1gig add on and I still can’t use it. Why am I unable to use data?
Hello, I used to have an account but suspended it for a few months. I can't log back in (password invalid) and I can't reset the password (account disabled). I also can't reactivate the sim card with a new account (invalid sim number). How can I ge...
Hey there i just ordered and received a Sim card, im looking to set up a plan on my phone, but i think i messed something up. When i ordered the sim card i put in some info including my phone number and email, a few emails were sent to me telling me ...
