03-22-2020 01:16 PM - edited 01-05-2022 10:02 AM
03-22-2020 02:11 PM
@shah13 First you use your plan data, then, your bonus data if the plan was not renewed yet.
03-22-2020 01:30 PM
@shah13 As others have mentioned the bonus data only gets used up when your plan data runs out. Once your plan renews and your plan data resets then the bonus data stops being used until your plan data runs out again.
03-22-2020 01:19 PM
More details may be helpful.
Which plan are you on?
Are you on a grandfathered plan with 4G data? Most new plans are 3G plans.
Generally, your regular plan's data is used up first, then any Data add ons (ie. bonus data) will be used next. Maybe check your data usage history
03-22-2020 01:18 PM - edited 03-22-2020 01:19 PM
@shah13 once you have plan data available it will be used up first. This is good, since only the bonus data or data add ons can be carried over indefinitely until used up. Welcome to the community.