Community

Having Troubles Porting My Old Cell Phone Number to New Public Mobile Sim Card

Hi, my old cell service provider was "Tbaytel" (nw Ontario) and I am using the Public Mobile "My Account" page to access the "Change Number" link. The problem is that once I type my old cell phone number into the box that checks the eligiblity of you...

HELP :) Activation Issues due to website error

I was attempting to activate a new account/sim for my wifewe went through the entire process up to the payment option when it came back with an error. WE dont know if it worked or even if the account was made as the site contiues to fail at log in.th...

Too many email notifications

I received hundreds of email notifications in a couple of hours today after replying to the post regarding "Win $100 Amazon gift card" anouncement. It becomes annoying as I only have limited data. How can I cancel the email notification? Do I have to...

Porting a number from Koodo to Public Mobile

How do I transfer my back to my old number from Koodo if I just switched to Public Mobile?

Self serve is back up!

Self serve is back up, but a bit slow.

promo/offer for new $25/mo account?

I tried to get my sim card in hand by Dec 2 to take advantage of the "second month free" deal that recently ended.  First I tried to buy a sim card in person at a PC Mobile kiosk who completely shunned me for thinking they even deal with PM (even tho...

Login into self serve

Hey all does anyone have an idea when the self serve will be back up and running. I haven't been able to login all day thanks .

Unable to login to account

My bill is overdued, I want to pay my bill but the My Account page is not working. It's just blank whenever I click into it. Also, my plan is supposed to be $40 per month 8GB of data. I was paying $40 last 2 months but few days ago when I login to my...

Self serve

HiSelf serve isnt working for me so i cant pay for my phone

How do I turn on auto renewal

All data used up within a few hours, since adding promo

My plan is 1GB/month, and I had some leftover data from the previous free data promo.Around noon today, I logged in and added the free 1GB from the More the Merrier promo.Now it's 3 hours later, and I have no data on my phone, and looking at My Accou...

Name display

Hi,my daughter signed up with public mobile and she is using one of the old number. when she call her name display with old user's name.could you please help us to fix this issue. Thanks,TT

Moderator contact

Has anyone had contact from a moderator today?

Auto Pay no longer providing $2 discount?

Like the subject line states, I registered for public mobile in October and was informed with auto pay I would recieve a $2 monthly discount, but this month it is not being provided. Was this discontinued?

Holiday special

Hello,  i activated my account the day that your we're offering +5gb of data and I still haven't received it yet. how do I get it?

Unable to Access self serve

Unable to figure out which email was used for registration... When using "reset password.." it's unable to find an account with the specified email... Can a moderator please help.

My account

Every time I try to sign into my account it keeps on going to a white screen where you can’t sign in what do I do 

Self serve accounts are down at the moment for those wondering

Self serve accounts are down at the moment for those wondering. Over loaded is my guess

Connect more with 400 free international minutes

Hi All, There are just limited countries that you able to call utilizing this promo included:Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, Un...

https://selfserve.publicmobile.ca/ isn't opening for me

I'm getting a blank page when I click the My Account link. Is this page not working

Stop auto payment

I need to stop my auto payment on my monthly account,  pay as you go ,but because I havn't created any account, since got the number ,l can't stop it .Now, the problem is that I am not able to create an account , because lost the SIM card  and for cr...

Activation

This is not totally a question but maybe something that would be helpful to people trying to activate a sim. Do you insert the new sim before or after you activate it? Does it even matter when? I was looking for info on this when I activated my sim a...

I can't make/receive calls

I can't make /receive voice calls.I can send texts only. whenever I try to make a call, the network disconnects and reconnect after a while.I restarted the phone, did manual/auto network search and  removed the SIM but not resolved.Please help.Thank ...

i cant receive or send texts or calls, or access my VM.

Suddenly I cant send/receive texts or calls. Nothing has changed about my plan (been here since Aug)  it tells me i dont have an active long distance plan!?? help!!