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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53174 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61264 Views
  • 186 replies
  • 31 Bravos

Resolved! Driving me crazy!!!!!

Hello, I have 3 account i managed for my family. I cant get into any online currently. I have tried to reset passwords. This has been going on for a couple of months now. When I try to reset password I get 'an error has occurred - security answer is ...

ste1070 by • Great Neighbour / Super Voisin
  • 1955 Views
  • 9 replies
  • 0 Bravos

Resolved! Earning rewards

I’m new to this community part of Public Mobile, could anyone give me an idea of how these rewards work? 

Resolved! Finding myself

Once I post a question, where do I go to find it? 

Kered13 by • Good Citizen / Bon Citoyen
  • 2089 Views
  • 14 replies
  • 1 Bravos

Resolved! Add-Ons

I have the 100 minute plan.I understand use them or lose them each month.I am considering purchasing the 500 minutes.I understand you keep those until they are used up.If I purchase the 500, can I opt out when I have reached what I think will get me ...

Kered13 by • Good Citizen / Bon Citoyen
  • 2511 Views
  • 18 replies
  • 0 Bravos

Resolved! Mobile data not working.

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for a...

Marareesor18 by • Good Citizen / Bon Citoyen
  • 1913 Views
  • 6 replies
  • 1 Bravos

Resolved! Public Mobile not accepting new credit card

Help, I have no service because Public Mobile isn't accepting my new credit card. I've tried 6 ways to Sunday typing in different combinations and it won't accept it. Keeps saying its the credit cards problem but I've used this new card on Amazon, ou...

michaellemieux by • Great Neighbour / Super Voisin
  • 3770 Views
  • 17 replies
  • 1 Bravos

Unable to setup online account

I have 2 phones with PM.  Mine and my wife's.  I setup my online account, but hers is proving difficult.  Getting invalid phone number or already registered which she is not.  Any thoughts?

Moppitt by • Good Citizen / Bon Citoyen
  • 627 Views
  • 2 replies
  • 0 Bravos

Voicemail Using Minutes

I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...

B12 by • Great Citizen / Super Citoyen
  • 1189 Views
  • 8 replies
  • 0 Bravos

No service

I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance. 

GNOB by • Great Neighbour / Super Voisin
  • 2876 Views
  • 4 replies
  • 0 Bravos

Resolved! Having trouble with phone calls

I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...

acho by • Great Neighbour / Super Voisin
  • 2119 Views
  • 11 replies
  • 0 Bravos

Resolved! Suspending my service?

Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds.  I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...

JK8 by • Mayor / Maire
  • 1011 Views
  • 4 replies
  • 0 Bravos

Resolved! my email address is not working for account login?

I activated my account with my email address but it no longer works to log into my account. How can I correct this situation ? Is there anyway to contact Public Mobile to get help?

jiyulila08 by • Great Neighbour / Super Voisin
  • 1998 Views
  • 8 replies
  • 0 Bravos

Voicemail

How do I change my voicemail

hhenry by • Great Neighbour / Super Voisin
  • 1147 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Reactivate Account

I need Public mobile to process my credit card payment in order to reactivate my account. I attempted to do this online but it would not process payment. I checked with my credit card company and they said it is clear to process payment. Please can s...

dlandry by • Great Neighbour / Super Voisin
  • 1973 Views
  • 9 replies
  • 1 Bravos

charge credit card

I have been charged twice this month on the same day

Khibari by • Great Neighbour / Super Voisin
  • 1600 Views
  • 11 replies
  • 0 Bravos

New activation

I bought a SIM card from a phone Mobile store specifically for public mobile I bought it during the promotion where you get the second one free but when I got home I had so much trouble with the card and after about two weeks of trying I finally got ...

Kikikeeks by • Good Citizen / Bon Citoyen
  • 2751 Views
  • 14 replies
  • 1 Bravos
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