Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all, Writing on behalf of my stepdaughter... She lost her iPhone which had an account with Koodo that was in her father's name... He is on board with her taking on her own plan and keeping the number... We have no sim number or number to text t...
I did not receive my $2 autopay reward on my last bill, nor the new $1 loyalty reward this month. How do I get it back?
According to Public Mobile Step by Step APN configuration instructions,my APN setting for an iPhone should be "sp.mb.com". On my last iPhone and this new one - they automatically set up cellular data as "isp.mb.com". Both worked perfectly. Why the di...
What's the deal with this company is it a one time shot or what lost my phone went and bought a new phone and Sim card now can't get it activated can't even get a response from anyone this company some kind of joke or something?
hi, I think i need a moderator.i ported out too another provider but didn't know my account would automatically be removed.i read that i would want to disable auto-pay otherwise i will be charged for the next cycle still. let me know, thanks,jason.
I recently got a public mobile SIM and activated a number.I have been using it for a few days and I noticed whenever I do SMS verification for apps, it does not send me a verification code. So I tried calling my number and somebody else answered. Whi...
Hello: I have activated my Public Mobile service on may 05, 2021.I was supposed to get 1st month free of charge from a flash sale promotion But, I am still being charge for the 1st monthSee attached screen shots, how do I get this rectified ? Regard...
I have a new SIM, activated new service with new phone number, but do not have service.My phone is an unlocked Google Pixel 4a 5G phone.(I have tried 5g and 3g preferred network type, but it doesn't make a difference) When I try making a call, my pho...
A couple of questions. 1. What is the completion time to port from Rogers to PM? Hours...Days??2. Can you still port as part of the activation process?3. Or just better to take an PM number and have a MOD do the port later?
I need a PUK code
PM send a request to transfer my old phone # from Fido. They did not include my Fido account #. How I can request to resend port request. It is happend 3 days ago
I wanted to add an extra 10g on for $50 but the website wouldn't load and ended up triple purchasing and taking $150 off my card. No way to contact public mobile (of course) and no answer from the ticket I submitted. I want my $100 BACK ASAP! Any way...
How can I add more data before I go over useage with out payment.my bill is due for may 31 I don't have any other Internet connection where Iam located at this time and I am needing internet to complete online course to gain much needed occupation....
I run out data that I tried to renew my plan by change plan now option yet didn’t go through. So I ended up downgrading from 10gb to 4.5gb just to get things going since I needed some data immediately for work. Is there anyway I can get back to the 1...
Hi,Occasionally I want to call in to a radio station or something similar using their "Pound" or "Star" number (like *690 or #690 for CBC in Vancouver). I get a message saying the convenience numbers are not supported by Public Mobile. Is it just m...
My wife recently tried to sign up for a Public Mobile account. She's been with Virgin for the past several years. She didn't realize that she had previously (2018) set up an account. So she went to set up a public mobile account using her email and p...
I'm new here and I signed in accidentally with a wrong email! How can I change the email and correct it? Please help
I recently have upgraded my umidigi S3 pro (android 9) to an Umidigi Bison(android 10). It appears I can send/rec texts and text with pictures from other android phones. But can only send/rec text message to iphone people. Anything with a photo wil...
Is there any way to disable getting more data after my limit has been reached? I was under the impression that it would just stop but I was charged a "top-up".
I purchased a new Samsung Galaxy SA01 but the phone doesn't work when I put my SIM card in that I used with my Samsung J3. Why and how do I get this to work? Dennis
I was charged twice on sign up. According to my credit card statement i have two charges of $28.25 but only one charge shows on my payment history. How can i get a refund or credit on my account, i am on auto pay.
my 2$ auto pay reward was not applied when i paid the month of April's. What to do now?
How do I activate the SIM card on the new phone, with the current plan, using same phone number. Thanks.
Need to deactivate it. Is there any way? If i change to forward number or okace everything on off will that work. Its for a smart sim watch. Thanks
Hey. Trying to buy a smart watch with sim so DD can call me if ever she needed to. Unfortunately I'm realizing that is not as easy. The watch uses data for fake voice text in a messenger type app and voice plan for phone calls. Anybody ever wa...
Desperately need to unlock my sim it's puk locked and I'm stuck outside
