Community

Resolved! Randomly curious - switching carriers with credit in account

I just got curious, I have *no* plans on switching any time soon just for the record! Lol, but say for example someone is a customer here, and pre pays a few months worth just as a preference, but then they find a great deal somewhere else worth swit...

Resolved! Plan won't reactivate

Hi there. My plan expired this morning. I added the necessary funds, but am unable to reactivate my account. It took the $6 in loyalty that I had and didn't renew when I paid, so I added even more funds to cover what was taken so that my plan could r...

Resolved! New Member - Charged twice when setting up new plan.

How do I get a refund to my Mastercard? When I went to London Drugs to sign up for Public Mobile, I paid for a SIM card and they tried to set up the account. I did not have my Telus account # with me so they tried to enter in by using the IMEI inform...

Resolved! $0 Free Holiday Giveaway:

$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US I have seen this in my account but there is no validity specified. Is it going to remain on the account forever? Thanks in advance.

Resolved! Cancel my plan for temporary

Hi, I would like to cancel my plan from May to August, because I have a trip outside Canada. Best wishes, Wenjie 

Resolved! Re: Community Terms of Service & New Community Guidelines

Would a public mobile chip work in the new I phone 12?

Resolved! Unable to login to my account

Resolved! Email to sms/sms to email?

Might seem weird, but I recall long ago being able to send email to phone numbers and visa versa, I DO know I was with Bell or Rogers at the time. So I’m wondering if PM has an equivalent of 7055551212@txt.bell.ca  or 7055551212@txt.publicmobile.ca. ...

Resolved! Credit card payments coming out more than once a month!

I signed up for an account with Public Mobile (40.00 / month) in March and set up auto pay on my credit card when I accessed my account.  The payment for March processed on March 1, 2021 for $45.20 as it should have. Since then the following payments...

Resolved! my number is not identified by my subscribers

my number is not identified by my subscribers. help me

Resolved! Credit card payment Issues

I have two accounts 10000000******* and 10000000******** today i was notified that my auto payment did not work (new Credit Card) so i went into 10000000******** and updated it with no issues and made the payment.I then tried to update the CC on 1000...

Resolved! Data Usage

I just moved from Telus where I paid for 6 G data but only ever used 3 for both me and hubby. So we went with the 3.5 G plans - each. I was out of data half way through my month and nothing has changed with my usage. Why would I use more data with Pu...

Resolved! Explain charges please

So my plan it 40$  I pay 39.10 after rewards rewards tax is added. I was having card issues this week and made a payment to my account  of balance due 40$  , my bill isn't even due for a week and never pay in advance as I am on auto pay. I only wante...

Resolved! Data usage on plan renewal

I’m not sure if I’m the only one one who has this problem or not but for the last 3 months or so on the day that my plan renews I get a text message saying that I have used 75% of my data. this morning for instance, my plan renewed last night while I...

Resolved! Data reset date

Ok... if my cycle is currently:Payment Due Before: Jun 15, 2021What date do my data and minutes reset? I would think it would be June 15th since that's when the new cycle starts. But it appears to be June 16th. So I'm confused Hoping somebody can ans...

Resolved! Activated SIM. Says NO network, help?

I activated my SIM yesterday, used phone # from Telus and still today I am getting NO network, I haven't had any phone service.Confirmed my account is active, Its paid, I've restarted phone, reinstalled SIM, looked at network settings, nothing...I ha...

Resolved! Phone number never ported over

Just signed up with public and when porting my phone number the text i needed to reply to confirm timed out. Called the previous provider and they need public to re send a request to port the number over. How might i be able to request a port again T...

Resolved! Long distance

We are getting a recording saying "Long distance charges may apply".... We have All Canada included in our plan. Am I getting charged for calling out within Canada? 

Resolved! Login disabled

Hi Public Mobile, I received a text message today said I have some issues with my credit card payment . When I try to login to My account, it said my account is disabled.  Can you help me with this? Thank you

Resolved! Does long distance minutes include the Cayman Islands?