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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55178 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62733 Views
  • 183 replies
  • 32 Bravos

Resolved! service area

How do I find out service in a specific area in my city...I recently switched from freedom mobile as there service in Barrhaven was horrible. If anyone could help that would be great.

Warning: Phishing private messages are being sent to members

 Got a private message from a 2-hour old account named 'Bears', it claims to click a link to get a chance to win iphone 12.I copied the link into google virus scan tool ( https://www.virustotal.com/gui/) and the link in the message was showing as phi...

asousain by • Good Citizen / Bon Citoyen
  • 10441 Views
  • 74 replies
  • 16 Bravos

Resolved! Awaiting 2GB promo added to my account

Hello - I'm a new activation and want to know when I'm to receive a 2GB data addition to my account?  (i think for 6 months, each month 2GB added) I clicked through the promo to register with my email and was told that on activation system would add ...

flighteye by • Good Citizen / Bon Citoyen
  • 1230 Views
  • 4 replies
  • 0 Bravos

Calls in and out

For some reason I cannot receive or make calls from my phone why?

Avivadas by • Great Neighbour / Super Voisin
  • 777 Views
  • 3 replies
  • 0 Bravos

Resolved! email to SMS text

I haven't made the switch to Public Mobile yet.   I have a question first. If my alarm system sends a text to mynumber@msg.telus.com will I receive that text?   (using an Android phone, with data turned off)    I have found some old posts back in 201...

drh by • Good Citizen / Bon Citoyen
  • 3212 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment Proccessing page timed out but payment taken.

As the title says. The payment processing page timed out to a 'Oops, something went wrong!' page. but payment was taken. I cannot log in to account as it seems things were not finalized.

Steve13 by • Good Citizen / Bon Citoyen
  • 1623 Views
  • 7 replies
  • 0 Bravos

Resolved! Document from your wireless provider

So recently, I lost my phone and I had an insurance so I claimed it. They said they need a proof that I have reported the phone as lost/stolen to my wireless provider. I sent them the screenshot of the "Report Lost/Stolen" thing from the selfserve. T...

arahmanfahad by • Good Citizen / Bon Citoyen
  • 2005 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK code

I can't get my PUK code

Delbie by • Great Neighbour / Super Voisin
  • 1099 Views
  • 2 replies
  • 0 Bravos

Can’t pay for plan at all

Been with public mobile for almost 2 years, when I initially signed up it wouldn’t take my credit card of choice so I had to use a different one, then couple months later it stopped working switched to a third, and it worked for over a year, now toda...

Nick1010 by • Good Citizen / Bon Citoyen
  • 1812 Views
  • 10 replies
  • 0 Bravos

Resolved! 28 dollar plan

i am currently in a 15 dollar plan, i want to switch to the currently advertised 28 dollar ( i know it includes the 2$ discount of auto pay ). but when i go to change plan in my account i find only the 35 dollar plan, and when i choose it, it doesn't...

abdellahrami by • Great Neighbour / Super Voisin
  • 1182 Views
  • 2 replies
  • 1 Bravos

Resolved! Need mod help to transfer number from one PM account to another

I am in the process of porting out my current PM number to another provider (for work). I would like to keep my PM account under a new number. Following advice in this post (https://productioncommunity.publicmobile.ca/t5/Self-Serve/Port-out-my-number...

WildBurrow70 by • Good Citizen / Bon Citoyen
  • 2459 Views
  • 14 replies
  • 0 Bravos

Physhing calls

Does anyone know how to stop incoming calls that are made by an automated voice?

Gigi2019 by • Good Citizen / Bon Citoyen
  • 969 Views
  • 3 replies
  • 0 Bravos

Resolved! Lite Phone 2

Hello, I've done some research and some of the 4GLTE bands match what Public Mobile supports with the Lite Phone 2 but not 100% positive Public Mobile supports this phone. Can anyone clarify if this phone works with Public Mobile? Thank you

Airborne by • Good Citizen / Bon Citoyen
  • 1990 Views
  • 6 replies
  • 0 Bravos

All call going to voice mail

Since yesterday all of my incoming calls are going to voice mail. I have restarted my phone twice and the issue still isn't fixed. It was working prior to yesterday. Please help 

layla420 by • Great Neighbour / Super Voisin
  • 1142 Views
  • 6 replies
  • 0 Bravos

Resolved! $28 (2.5GB) Plan

I am right now on the $23 (1GB) plan, but trying to change the plan, shows the old price still of $35 ($33 with auto pay). Is it only for new customers?

jesseps by • Good Citizen / Bon Citoyen
  • 1197 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan change

I had an auto pay but didn't want that plan and now I can't change my plan 

Desimama by • Great Neighbour / Super Voisin
  • 992 Views
  • 3 replies
  • 0 Bravos

Resolved! bought addon data and did not get it all

bought 1gb of data twice, system took the money out but only 1gb data shows in the account My Plan ($10)Current AddOns1GB Add-on500 min Canada-Wide Long Distance My Add-ons1GB Add-on500 min Canada-Wide Long Distance

MikeD2 by • Great Neighbour / Super Voisin
  • 890 Views
  • 3 replies
  • 0 Bravos

Resolved! No SIM or Invalid sim card

I will lose calls or open my phone to find it periodically gives me "No SIM" or "invalid sim card" messages. If I power the phone down and back up it sometimes resolves the problem. What can i do

martymuskeg by • Good Citizen / Bon Citoyen
  • 2048 Views
  • 7 replies
  • 0 Bravos

Resolved! Update autopay

The system does not recognize my username, my card on files expires next week? Why is this so difficult with public mobile?

AnitaPimenta by • Great Neighbour / Super Voisin
  • 2637 Views
  • 13 replies
  • 0 Bravos
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