Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,I am trying to port my number from public mobile to a new carrier.I called the other carrier and they did send the request, however, I didn't receive the SMS on my public sim yet.it is been 2 hours.Thank you.
So, I tried porting in from Fido but I threw my sim card away too early, and deactivated the line. PM gave me a temporary number, but I can't receive calls or texts... friends who have called me said they heard "this number is not authorized to recei...
Cannot hear or be heard on my phone. The call will go through, but I cannot hear the caller and they cannot hear me.I just put in our new SIM card last night and issues ever since. Phone is an iPhone 6. Any help would be appreciated. Thanks!
I have been prompted for a PUK (2nd time this has happened on the same phone) and am trying to submit a ticket, but logging into the My Account verification is resulting in a "error login in" alert. I have reset my pw several times and nothing seems ...
I just activated my sim with data and the voice work so does the text but the cell data does not.I follwed the APN instruction to update the info ti sp.mb.com and resetted the network setting.but no cell data network!!Phone is unlock and had data LTE...
Hello Folks. So, I've read a few of the Community responses to this question and I'm seeking uptodate information on the correct procedure for the following scenario: My wife has just acquired a new IPhone. We don't have a SIM card as yet. My initial...
Long story short - the internet line to my house was cut and I've been waiting almost 2 weeks for a repair. I've been using my phone to tether. My public mobile account listed 6/12gb for my 3 month cycle used. It also showed I still had some data ...
Your ticket system doesn't work. I filled one last week and didn't get an email response like they said I would. I need too talk to a staff member other then a stupid ticket or the stupid Simon chat bot. Is there a support email????
I recently switched from Virgin Mobile to Public Mobile and everything is working fine except for incoming calls. Whenever I get an incoming call, it redirects callers to Virgin Mobile's voicemail and my phone never rings. I am able to receive and se...
Hey there,I suddenly am not able to log into my self-serve portal online anymore. I'm certain that my login info is correct but I only get the "Sorry, your login attempt failed. Please try again." error. Resetting my password is also not possible si...
Hi, I purchased my sim card and plan at Walmart. But the guy there filled in the wrong email for my account. I could still log in but I am trying to change it so that I could match with my community email for rewards. What should I do? Thanks!
Hi, why do everytime I send my text, it tells me that message has failed to send but it is still delivered to the recipient? I have been struggling with this for a while now since I have been sending many duplicates messages to my friends and family....
Hi, I signed up for my Public Mobile plan around 1 month ago. Recently, I have been receiving a lot of spam call from unknown users. I have never given out my phone number for anyone. Does it have to do with my mobile plan or is it anything else? Wha...
I'm trying to change my plan but the links on the page are not working. There's nothing on the New Plan section and when you click the Try out More Options link, it shows an error page.The Change Plan Now and Change on Next Bill Date options are disa...
I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my exis...
Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...
Well, I have the problem of every person that I call sees "Private Caller" on their phone instead of my number. It used to work but for some reason, it's stopped displaying my number on the called person's phone. I have tried removing and re-installi...
