Community

Spam voicemails

How can I block a spam call that leaves a voicemail and this number is already on my block list on my Samsung Neo 5 Galaxy Cell Phone.  I thought a number that has been blocked can't call my cell number or leave a voicemail.

No more text messaging?

No more text messaging?

I paid for the $15 unlimited texting / 100 minutes plan that comes with bonus 250 Mgb of data for my 11-year-old son earlier this month. He accidentally blew through the data in the first week of having the phone and now he can’t receive or send text...

Charged Credit Card for a failed activation

Bought a new SIM yesterday .. try to activate online.. Systems said to try again. However, I saw 17.25$ charged from my credit card.. I also try to use the SIM number again. it says invalid SIM. Can anyone help me? 

Cancelling account

Hi, could a moderator please message me. I need to  remove my bank account information from a public mobile account for a number that is no longer being used.

Stop/Cancel the service

I want  to cancel the service thanks

LOCKED OUT HELP!

my public mobile account needed to be topped upI purchased a koodoo pin in rror and kept trying it which didn't work of coursenow I got the proper PIIN and it won't accept what do I do ? 

charged 2x

Why was i charged $30.24 and $33.60 on October 8th 2020

top up question

I didn’t set for automatically top up, but why my account have $35 available funds? Do I need to top up before my expired date? How do I know is my account automatically top up or not?

Sim card locked need PUK code

My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?

Why can I not send an email to support?

I cannot believe that there seems to be no direct way to contact support. I tried to transfer a number and made a mistake. Now I can't redo it and I am waiting for a moderator to call me ... whenever? Even though the number hasn't transferred yet, Pu...

Cannot receive incoming calls.

I have recently signed up with public after moving back from Australia. I selected to use my number that I had before i left ( 2 years ago ) because it was still unassigned. Im and having issues with receiving calls as is says when you call my number...

over charged

I have been trying to contact a Public Mobile and no luck.I went to the store and representative of PB mobile still can't help me.they have charged my card $ 45.20 and $31.64.Can someone help explain the 2 charges with in 2 days. please contact xxxxx...

Data usage

I got a text one day after paying my monthly bill which said I had used 75% of my data. This is not correct, how do I fix this?  Thanks.

Downloading the call history for last 90 days

Hello, I was wondering if there is any way to download the call history for last 90 days in pdf version rather than taking the screenshot for every page.  Thank you.

Getting started

Hello, I need help please, the coverage map on the website has a glitch and won't tell me of I have coverage in my area. Is the phone and data operational anywhere in Canada? I am currently with koodo and would like to switch to public mobile, can i ...

My prepaid vouch pin won't work

Hey I bought a voucher for 25 $ prepaid and has the 12 number pin I type in the pin and then it says I am disconnected and have no way to add the 25 card onto my phone now 

Add ons

Paid for 3 add ons on September 4.  Did not receive although credit card billed.

Not receiving incoming calls consistently

Precursor, I’ve been a PM user for 2 years now. ive rebooted the phone, and this issue isn’t consistent but at least once a week I do not receive an incoming call (never the same person) and it will go to voicemail but I won’t even get the voicemail ...