Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New user here. I have auto pay with $15 in account and a $25 bill due in about a week from now. I would like to just add $10 to my account with the registered cc to maybe avoid the dreaded first autopay fail that seems to occassional happen to people...
I am still seeing my name spelled incorrect when I call someone in their caller ID it's mispelled yet it's correctly spelled in my profile
I live in Nanaimo on Vancouver Island. When I try to place local calls, the system tells me that I do not have a plan to make the call even though my plan gives me 100 minutes of Canada-wide calling. The only thing I can think of is that the system t...
hi all, I am new to Public mobile.I activated the sim card on the 15th of June hoping to receive the free 5GB add-on in my account, but I still haven't receive it. I just noticed I made a mistake, the email I used to purchase the sim card is differen...
Hi,there!I forget the password of my account. Could you please help me to fix it in case that I want to buy the add-on plans.Thank you!Alison.
Hi everyone, So I got the 90 day / 12 GB plan and I was last charged on May 6th but I received a text today saying that payment for next cycle is due on June 12. I checked my account and it says August 4th, which is the correct date. I just want to k...
I need help my account was charged twice. Someone please help me !
Hi, I'm currently signed up for the 3month 120$ PLAN and recently paid on April but I just got a text that my payment is due this month which only equivalent to 2 months. All the other payment I auto pay is for 3 months? Does anyone have this problem...
I recieved a text message from PM saying my payment is due in a few days, but in my account it says it's due mid July. Was this an error I can disregard? Thanks!
Wooooow ....."500 min Canada-Wide Long Distance - $5.00"........Just noticed that PM offers a 500 minute Canada wide long distance add on for only $5. So for those that mainly like to talk they only need to subscribe to the PM $10 plan + $5 add =$15...
Is a iPhone 5S a required phone?
My phone has stopped working my account says the plan expired and i owe $24.00 but they took the money from the credit card account what do i do!??
I paid my bill by credit card last night and my account shows an available balance of$60.00 and the account still shows suspended. Help please
Is the public mobile system when calling in fully animated?
My friend tested his SIM card in my phone yesterday and I received a bunch of his texts. Since I put my own SIM card back in I can't send or receive text messages. I can call out no problem and it says I have good service.Please help!
Was gonna switch to the new 8 GB plan with the bonus 500MB and was wondering if I would still get my current reward of $2 off with AutoPay?Thanks in advance!
Ok. I have asked for the 3 gigs that was somehow eaten up while I was waiting for another phone. Nothing was really done. And now I'm out of data. I am very choked about this and will be going back to chatter or to freedom mobile when my plan expires...
I am trying to switch to public mobile, currently belong to Telus. My number can not be activated.
Hi, I need to port out my PM number to a phone supplied by work, but I don't want to lose my account or the referral rewards I have accumulated. Is it possible to port out my number and keep my account where I would port in another number from Freedo...
I have changed from koodo to public mobile,and public sales guy has activated my sim and account at their sales counter. when I back and check the old sim card, I found the card in my phone and working is still the koodo's, so I put the sim of public...
Will changing the mobile number affect the reward?
Hi guys!This is the thing. My plan was expired for two days. I paid today but it still showed as expired, nothing on my phone related to the service was working. I googled the issue and found that reporting the phone as lost/stolen and then resuming ...
I tried to use my old sim that I used to have with public mobile and now I'm trying to use that same sim again however it keeps giving me the error invalid sim. I tried using different web browsers and even waiting 3 hours, still not working, do I ha...
I referred a friend but he did not have my cell number. How can I get the $10 referral and the $1 per month ? Thanks !
Does anyone know if Public Mobile works in White River? They just activated a bell tower there, so Bell and Rogers with extended coverage can connect there. It doesn't show it available yet on the Public Mobile coverage map. Just wondering how often ...
Hey don't have my e mail on file yet when i put phone in then says I have an e mail.associated with it. So put in FORGOT PASSWORD and they want e mail to send to. Put that in and says not regognized.I can't change a anything....ask anything....do ...
Hello everyone,I ordered my two SIMs on June 1, 2019. There is also a promotion which says that I will get 5 G of data if I activate the SIMs before June 16, 20116. Today it is June 16, 2019 and I am writing this email at 5:40 p.m. and I haven´t rece...
Hi, I came to Canada from Japan and bought a Public Mobile Sim Card.I tried to register my Japanese credit card for Auto Pay, but I could only input 6 digits as a Postal Code, though Japanese Postal Code has 7 digits. Is it impossible to use a Japane...
I am logged in to my self serve account but I can not find my phone number over there. Does anyone knows where can I go to find it or self serve does not show your phone number and why?Thank you
Need help! Locked out of self serve!
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