[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Using a PM account for land line using land line type handsets.
I see that Telus offers a ZTE box and service that allow the use of a conventional handset. Can one buy a second hand ZTE box and use a PM SIM in it or does that set up require some type of initializing by the carrier? Telus does not appear to offer...
Public Mobile Network vs Telus - Same Coverage?
I recently had reception problem in Québec (St-Honoré, Lachute) & Ontario (Peterborough). When I looked ertyu.org website & notice that I should get a pretty good coverage in these areas (Telus antennas).On their website, Public Mobile Coverage Area ...
Resolved! Porting overold phone number
Having issues porting, the sales lady removed my old sim card so I didn't get the port request.
My phone can calling out but can no someone calling in
My phone can calling out but someone can no calling in
Resolved! paying in advance
I have my acct. setup on auto pay and still want to keep it on auto pay however I would like to pay my acct. at lease 2months in advance but still have the auto pay coming out every month with my last provider I was able to do that through my bank o...
Resolved! Samsung Galaxy S20 5g
Has anyone had problems using this phone with Public Mobile?
Bill payment not reflecting
Hi teamI have already paid my outstanding amount on 13th sept and there is a debit entry in my bank statement. However my number is blocked now and i hear instructions stating i have exhausted my balance. which is impossible as i dont make enough cal...
Resolved! Plan Expired?
My voice and data stopped working today on my phone. I logged in into my account and it says Plan Expired (expired on Sept 18th, today), and it gives me a warning message: "Your account has been suspended. Make a payment to reactive your current plan...
Payment processed but no change
I have successfully added the 40$ voucher by using *611 ,the payment was successfully ended ,but my service still doesn’t work and I can’t be able to use internet…..I need it working AsAP
Resolved! Plan cancelled after number transfer?
I transferred my phone number to a new carrier and now I can't log into my Self Serve account. Is my plan already cancelled, or am I still going to get charged?
Phone number
I activated my daughters account in August. I transferred her old Rogers number to Public. This week on Wednesday her phone number was changed to a different number without our permission. We need to change it back. I forgot to cancel her Rogers pay ...
Re: Incoming calls not working
My incoming call goes straight to voicemail
International calling
I'm trying to call Poland and I keep getting a message that I don't have enough minutes but I have 280min left
Resolved! Making a Payment - Doesn't show my amount due.
Hello, I am trying to make a payment on my plan, it went expired cause I had to update some payment details, but when I try to make a payment it doesn't show the amount due and doesn't accept the payment. I am not sure what to do. Thank you,
Re: Number porting problem
HiI ported my number from freedom mobile and I am not able to receive incoming call for over two days now but the outgoing calls work fine.
Resolved! How much effort to get to top 50?
Please give me an idea on how much post i have to make? Thx
Resolved! Phone number move
What happens to my account if i move my number to a different account. Will i be able to reactivate it with a different number?
Resolved! plan change BONUS
Good morning, i found a 2GBBONUS on plans 35$+ is this bonus apply to plan change - thankyou
Resolved! "Porting" PREVIOUS Texts
Hello, I will be transferring my Public phone number to a new SIM card, I do no have the prior one anymore. What I am hoping to do is access my previous texts (most importantly)/contacts and my voicemail.Please advise if there is a way for me to do s...
Resolved! Lost my 2gb holiday giveaway
Hi. When I signed up for my 35$ plan back around Christmas time there was a 2gb monthly free add on. Now when I Lon in to my account it doesn’t show up. Any ideas?
Error 821 activation
I was unable to finish the new sim activation.
Resolved! Plan re-activation
My account was suspended at midnight last night - I made a payment today ~9pm - it still shows as "Plan Expired" It show the payment was processed today, and that my next payment is not due until Oct 17. What do I have to do to get it active again?...
Resolved! Wrong account number on file
Hi, I'm switching cellphone provider (Telus). I was on the phone with Telus technician and I was trying to transfer my public mobile number to Telus but the technician could't complete the request because the account number on file is incorrect. Ca...
Resolved! pictures txt
i dont receive picture that send to me by txt ?, how can i solve this problem, thankyou
Resolved! long distance
hi trying to call numbers in my province quebec, but seems to be long distance charges, when i bought my plan it suppose to have canada wide calls, any idea how i can fix this please thankyou
