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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Thinking of switching to PM but what happened to the promos?

Is there actually no promos at all going on for black friday? the plans look very similar to the competitors except that PM is 3G and the others are LTE. I take if i switch now, im going to screw myself over and not be eligible for any promos right ...

Bonus Data Gone

Resolved! Bonus Data Gone

Hi I was given 500MB free and 1GB and 400 free Intl long distance call my 500MB and 1GB of data are both gone. I was not informed this was a temporary offer. Can you please clarify or confirm. If yes please let me know when. Thanks

Resolved! How to add a new line to number...

Hi team,Are there any benifits to add a line other than 1 dollar creditThanks,Nitesh

I've notice a drop in cellphone signal close to 2 bars at home.

hi there, I've been using public mobile and i seem to find the signal dropping often from 5 to 2 bars from home and in college. The phone isn't the issue for sure... Also I hear weird noises on the phone when on out going calls in the background at t...

Resolved! Clicked on “previous” while sim card activation

Hi guys,since yesterday midday I have an issue activating my sim card. When I was on the step 3 I needed to return to the step 1 to change referral code, so I pressed back button twice to return to the step 1. When I returned to step 1, I re-entered ...

Resolved! Not seeing refer a friend added to my account

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

Resolved! UK and Ireland in one add-on plan

Hey there, My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can...

Resolved! How to enter referral code if missed to add during activation

Hi all I missed to update the referal during activation can i add the referral now?

Resolved! Data top up mid cycle

How can I add data during the month if i run out before my next top up date?

Unsuccessful Payment

I have been trying to activate my SIM card for about 2 hours now. I have used the suggestions from the forum but nothing is working. I am using a visa debit from TD so there should not be any issue. My card is not being declined- A message is coming...

Resolved! set up

On set up I typed in my email address of my home computer, and i typed one letter wrong. does this really matter and how doI change it.?

Resolved! Wonder if PM will increase data limit to their plan

PM has a been a good provider for low usage customers... However, since pandemic, I see many providers increasing their data limit to their plan or lowering price. For example, I see some Fido $40 plan with 4GB (or 6GB) of 4G data, Zoomer has $36 ...

Anyone knows why data sometimes dont work?

Hello everyone! I want to ask about some troubles with data. Sometimes when I open the data option on my phone, it says there is no internet connection when I go to Youtube or do something online. This is very weird because my phone is alright, nothi...

Resolved! Payment voucher

I purchased payment vouchers, but when I enter the PIN # (as I have the last three months), I receive an error message advising me that the activation code is not correct. ??? I have tried several times, but still no luck.

Long distance notification

Resolved! Long distance notification

I have Canada no limit calls. But I have family members with land lines that try to call me and get that it's a long distance call. How do I fix this problem?

Voicemail

Resolved! Voicemail

Why doesn’t voicemail give you the date or time of when the voicemail was received ? Any way to find this information out?

Resolved! SIM card unlock PIN

Hi all. I just switched over to Public Mobility and completed activation/phone number porting, etc. However, on power up, my device is asking me for a SIM card Unlock PIN. Any idea where I would find that?

Can’t log in and reset isn’t sending emils

Resolved! Can’t log in and reset isn’t sending emils

Can’t get into account

Resolved! Need help to transfer between public mobile numbers

Hello, I'd like to speak with a team moderator to solve this following problem. I've been a public mobile user for a long time but never registered an account until now. I've always used vouchers to top up my account through 611. However, my old phon...

Time card

Siri put a timer on my phone and now it’s not giving me any time why help

Resolved! Data usage

Data is turned off on my phone. My account shows data usage labeled "Web" How come? and what does that mean.

Google Phones

Hey all! Looking for feedback on where the best deals are for buying a new phone. Looking at the Pixel 5 in the near-ish future! Any suggestions are welcome.

Resolved! Who does public mobile belong to

Is public mobil a Canadian owned phone company

More data

I was with publicmobile for 6years now and heard on the radio another company has a plan for 65$ unlimited calls,text,and data when will public mobile have a plan like this?? Cause my data don’t last long think I got 8 gb. I would be the first to jum...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Thinking of switching to PM but what happened to the promos?

Bonus Data Gone

Resolved! Bonus Data Gone

Resolved! How to add a new line to number...

I've notice a drop in cellphone signal close to 2 bars at home.

Resolved! Clicked on “previous” while sim card activation

Resolved! Not seeing refer a friend added to my account

Resolved! UK and Ireland in one add-on plan

Resolved! How to enter referral code if missed to add during activation

Resolved! Data top up mid cycle

Unsuccessful Payment

Resolved! set up

Resolved! Wonder if PM will increase data limit to their plan

Anyone knows why data sometimes dont work?

Resolved! Payment voucher

Long distance notification

Resolved! Long distance notification

Voicemail

Resolved! Voicemail

Resolved! SIM card unlock PIN

Can’t log in and reset isn’t sending emils

Resolved! Can’t log in and reset isn’t sending emils

Resolved! Need help to transfer between public mobile numbers

Time card

Time card

Resolved! Data usage

Google Phones

Resolved! Who does public mobile belong to

More data

More data

Lost SIM Card - Unable to Access My Account via Em...

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