Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have had an account for some time. Recently I bought a refurbished phone from Public. I thought, wrongly as it turns out, I could just change the old SIM for the new one in my account and it would connect with the new phone. Now I'm stuck. Neither ...
Hi! I wanted to know if the Motorola one 5g ace is compatible with the public mobile network? Thank you.
I'm phone box user.I would like to transfer to Public.When it come to choice to old provider which provider regarding Phone box?I don't think find phone box category.
I have been with Public for more than a year, and everything was quite good.Now, reception (bars) has slipped to sometimes 2 and sometimes none when at home. Everything is still fine for my neighbour on Public 3 houses up the street. I have a Samsu...
I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?
@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...
I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.
I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!
i got hasty when I ported my phone number from virgin mobile and i invalidated the sms, is there a way to send another confirmation
Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...
Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.
How can I pay when ever I tried to sign in it shows me error from 6 months
Hi, I referred 2 people (my sons) but did not receive the rewards for 1 of them.What do I do?
Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...
Can i transfer/forward unused data to the following period?
How do I buy a voucher online?
I've overpaid for my plan this month and need the money can I get a refund from my account back to my bank account?
If I port from my old Virgin SIM card to Public, will all the photos, addresses, information on my phone all be deleted? I would like to port my old number from Virgin to my new one in Public.Or should I be getting a new phone and number for Public...
So I was a public mobile customer, but then got a job where I could get a free phone plan and phone upgrade and such, so we transferred (ported) my number from Public Mobile over to Roger's. Now I'm in need of a plan for my teenagers phone, and thoug...
I have an ASUS zenphone 3 max (ZC520TL) that I recently upgraded to Android 8.1 from Android 7. Before the upgrade, everything worked fine for the last 2 years. After upgrade, everything works except the sim, it cycles from available to unavailable, ...
Hi there as of today family and friends cannot get through to my phone number. My phone plan is paid in full. I can make outgoing calls and send and receive texts. When calling my number someone else picks up the phone. I'm not sure what is going on....
@esjliv wrote:@AdrianG , Are these areas that you have had good connection previously ? Perform a Network reset, follow these steps.From the Home screen, tap Settings > General > Reset.Tap Reset Network Settings.Type in the device password if prompte...
I have just changed my number but now I cant make phone calls
Hi everyone! I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or a...
Hi everyone, I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's ...
