[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! keep the same number
Hi I recently tried to enter my previous number but it was unable to identify this number.... any thoughts to why this has happened? Now I do not have a local number
Resolved! 4G Preferred Connection with 3G Plan
Hey All, I am new to Public Mobile and I have a 3G plan. I was wondering if I should select my preferred mobile connection to be 3G or is it okay to prefer 4G? My thought was if I choose 3G then I might have less coverage based on the bands in my pho...
pre-authorized chequing
I think is good idea if Public Mobile have payment options from pre-authorized chequing account. Like, comments, and give bravo! Maybe Public Mobile will consider from here.
Resolved! Invalid Sim error for SIM purchased at Walmart (Gerrard Square Mall) with Luck Mobile SIM
I purchased a new Public Mobile SIM from Walmart at Gerrard Square Mall in Toronto for $10. Tonight I go to activate it and keep getting the frustrating "Invalid SIM" error. I enter the SIM card number labeled 'SIM Card #' on the large card that hold...
Resolved! Port a pre-paid number from Telus
Planning to transfer my pre-paid phone from Telus, and keep the existing number. How hard is porting the number in this case? Thank you!
Resolved! Start Article?
I did a bit of searching but I can't see anyone else mention this. What is this? It's appearing on the bottom of every post since I signed in a few minutes ago.
Resolved! Out of the Country for 3 Weeks
Hello PM Community, I am new to PM. Please pardon me if I am asking silly questions. I tried to look for an answer online but to no avail. We are going to southeast asia for a vacation for just over 3 weeks. Is there anything I need to do before depa...
Resolved! Will my plan get cancelled if port my number to another carrier?
I want to port my PM number to another carrier, will that result in my plan being cancelled and losing my money? Or will i just be assigned a new number?
Resolved! Credit issue
Hey, when I signed up at a Mobile Shop kiosk a couple of weekends ago my buddy and I were supposed to receive a $50 credit; he told me that he posted on here and was able to get that fixed via DM with an attached picture. Who do I need to message re...
Resolved! Delete picture.
I want to delete some pictures in my account but can't find the way to do it..Thanks.
Voicemail notification delayed several hours
I have an iPhone SE and switched to PM last month. I got a phone call today around 11am that I missed, but didn't get the notification that there was a voicemail until the evening -- I just saw the voicemail notification badge now at 9:30p, but poss...
Resolved! How do I get out of autopay
How do I get out of autopay
Resolved! warning for data
wondering if there was any warning when your data was getting low Thanks
Paid for unlimited US talk and text with data.
Used up data then texting stopped working. Purchased another unlimited roaming text package but no luck. Roaming phone service still working Can I get what I paid for?
Promotional Codes
Today, in self serve, I noticed that there's a thing that wasn't here last time I signed into self serve, promotions? There's a field to enter a promotional code if you have one. It's located on the page that shows current plan and addons, at the b...
Calls
I have recently topped up, now can not make or receive calls, also when making calls, get recording saying I am not signed up for long distance. Was working fine until minutes expired and topped up...angry!!!
unable to access account
Hello, i purchased and activated a plan at a walmart store about a 3-4 weeks ago. I never actually put the sim in and used it, but the guy told me that it was activated. I finally put it in today and tried to make a call and was put to an automated s...
Resolved! Will I still have my plan after the 22nd?
Hello, I've been looking around for a while, and can't seem to find a definite answer. I have the 5 gb (4.5 with 500 bonus) plan. Will I still keep this plan after the 22nd? or will it only not be available for new customers. Thanks.
Resolved! My plan states 120$/3 months, but im being billed 246$/3 months
My plan has the 2016 promo, showing a price of 120$ per 90 days on the "My Plan" page. Looking at my transaction history, it shows charge for 25$(90-day plan), 51$(unlim text), 45$(unlim call), 125$(data) every 3 months. Total of 246$.Since Aug 2018,...
Resolved! Question on 'featured plan'
The 'featured plan' at the moment: $40 30-days3G4.5 GB Data at 3G speed⁴+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL & Call Display This deal doesn't specifically include call forward...
Resolved! repost:NO incoming or outgoing texts.
I had this posted before and for some reason it vanished... ANYWHO here it is again (sorry to the people that replied already and ty to the person who pointed out that my post went (poof)路 iPhone 6 updated.NO incoming or outgoing textI can send iMe...
Resolved! Too up card
If I apply payment with top up card will it automatically renew plan and then again the next months if the funds are there left from the card applied or do I need to do it each month example if I am on a $25 plan and I apply a $50 card am I good for ...
US Roaming
I paid $20 for the 10day roaming in the USA before I left Canada. I also kept the phone on airplane mode during travel to conserve my plan. I didn't go over my limit but was charged another $20 while I was away and then my canadian plan just stopped ...
Resolved! Community rewards
How many posts does it require to earn rewards just getting used to this all new to me and I realize this is the best place to find information or get help
Resolved! Plan changes
Wondering how I stay in the same plan I have the $25 with 500+500 data do I simply pay each month and it will stay the same or do I need to preregistration each month or best to use auto pay if the prices change or plan ends will I still stay in this...
Resolved! Number starting with 770 cannot be completed ?
It says not included in plan & I need to buy an add on.But I have unlimited canada wide minutes.Time for education about calls, I guess.
Payment wont go through.
We payed for a plan for 1 gig of data, calling, and texting. The first month was great, however when the second month arrived the payment did not go through. Any way to help with this?
Not getting $10 off for the first 6 months.
Hello, I have the promo for $10 off for the first 6 months for any plan over $30 but it is not reflected on my phone bill.
Us roaming calling add on cutting out after 20 seconds of calling
I added the US calling add on and phone calls don't last for more than 20 seconds at a time. Anyone have this issue or know a fix?
