Help please

[terrybev]

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming up. I even went to saved passwords and typed in exactly as I seen it. I have tried incog. I have tried erasing all passwords, nothing. Any suggestions?

[Jackhyf63]

  You will need to message the mods to get this looked after for you. 

To send a private message to a moderator

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In your message please include:

• PM Phone Number
• 4 digit PIN 
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

[terrybev]

I have tried using different browsers, but it still doesn't reconize username, or password, frustrating

[Triguy]

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[Triguy · Accepted solution]

Try using a different browser.  .    all else fails contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437