[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Does Public Mobile have RCS?
Hi there, do we know if Public Mobile supports RCS? I am on a google pixel 2 xl, and am trying to use the Messages app, and apparently, there is something called "Chat Features" https://www.droid-life.com/2018/12/06/how-to-get-chat-rcs-features-on-ve...
New phone activation... not working. Please help...
I have a new Xiaomi Mi 9 phone and just went to activate it. Inserted the SIM card, (very stiff fit, difficult to insert) followed the activation instructions, set up my plan, and.. its a no-go. So I currently have an $800 phone that I can't use. An...
Data
Data doesn't work on phone and everything is turned on driving me crazy
Can I use a ZTE MF279 or ZTE MF288 with your cell plans?
Can I use a ZTE MF279 or ZTE MF288 with your cell plans? Those are smart hub that uses a sim card to access voice or data. The voice is accessed using a landline phone connected to the device. The data is accessed through ethernet or wifi connecti...
Resolved! local texting question
Hi I am looking for the cheapest plan to be used mainly for local texting and local calls. Does the 10$ plan includes any local outgoing texting or I have to use the 15$ plan? thanks
Plan is Suspended Two Days after successful AutoPay???
Why did my plan get suspended two days after a successful autopay on April 15, 2019??? My Visa was charged...April 17th and I can't use my phone???
Resolved! Paying with a debit card expiring 2025
I am trying to make a payment with a debit card expiring in 2025 but the options for expiry year only go up to 2024 in the card info section for some reason. I hope theres a solution to this, can anyone help?
Resolved! To anyone else having activation/porting issues:
During my initial activation I was running into issues with the porting over of my old number. The page would say I need to fill at least one field, but all fields were filled! This would cause the SIM# to hang as it was being used by the current ses...
Resolved! Can't send and receive text message and can't see my plan on self-serve
Hi, I am not able to send and receive text message from my phone since this morning. When I already have Unlimited talk and text included in my plan. Another issue is I'm not able to see my plan details in self-serve account, It is showing "Oh no! It...
Resolved! Overseas roaming
HiDoes anyone know if there are plans to offer an overseas roaming add-on?We use a seperate european/asian sim card for this now but if PM could incorporate an add-on that would be competatively priced it would be a super bonus for a Canadian provide...
Resolved! account doesn't exist
Created an account a month ago.Had no issues all month with data/phone/texts.Service stopped today, and site says my e-mail and account doesn't exist.. Haven't logged into it since creating it, but I have had no issues either.Auto-billing was set to ...
Resolved! Change Base Plan Page Not Working
Last night and still this morning the Change Base Plan Page is not working. Upon selecting one of the offered plans, its particulars do not display in the New Plan box to the right of the Current Plan box. Therefore I cannot proceed to start the new ...
Resolved! Posts gone missing...
This has happened on more that one occasion when my posts seem to get deleted. The latest example is here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/US-Roaming-options-and-a-couple-of-other-newbie-things/m-p/355444 Has this happ...
Internet
Hello,I have an iphone 6 and the 500 + 500 Mb data package.I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....
Resolved! US Roaming options, and a couple of other newbie things
New here, and haven't actually switched over to PM. Still doing research to make sure its right for us. My wife and I make occasional day trips to the US and I'm curious how the US roaming add-ons would work given a couple of scenarios. These id...
Resolved! Problems porting w public mobile. Told I need a moderator...
Ported my number to public mobile 5+ months ago in Nov 2018.Had problems registering after many attempts for the PM self service, so did not complete. 5 months today, i visited WOW kiosk and could not top up my number so they suggested that I port ...
Resolved! Invalid SIM card
While I inserted SIM card into my Samsung Galaxy J3 cell phone, there is a message on the screen says "Invalid SIM card. Network locked SIM card inserted ".
Resolved! Text messages
How Can I get a copy of text messages records for police statement that is further then what it shows on the phone?
Resolved! Refund on accidental plan purchase
Hi I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this? Thanks
Problem with Store Locator
https://www.publicmobile.ca/en/on/store-locator Unless you accept the Share Location option,the store locator page does present you with and therefore does not allow you to enter your location manually: Please fix.
Canada-wide calling won't call Newfoundland
My plan includes unlimited Canada-wide calling and it normally works just fine, but recently it is not letting me make calls to St. John's, Newfoundland (area code 709). I've tried it with a +1 before the number and without and still get the same rec...
Resolved! Plans that are going away
I just saw something about some 3G plans that are going to be going away in a few days. Can someone provide more details? Thanks!
Payment
Account suspended after making payment. I purchased and used a voucher but account is still suspended.
Dropped calls and service reception
What does everyone think PM compares to it's competitions with dropped calls or service reception?
Resolved! Account suspended after making a payment
I am not sure what is happening but I made a payment on April 12 for April's phone bill. The next day, my account got suspended again so I just made another payment and I see that April phone bill got charged twice on my account. Now, I see that I ha...
Resolved! bill
SolvedThanks!
can no longer make calls- plan doesn't cover the call
I am not able to make anymore calls. Every time I dial a number, the phone keeps telling me that my plan does not cover the call, and it is not true.
Resolved! Data usage increasing while mobile date turned off!
My plan just renewed today, which means i have a new 1024 MB of data for this month. My phone's mobile data has been turned off since yesterday. This afternoon i was checking my PM self serve page and noticed that my data usage was at 3mb. I didn't r...
Resolved! Doubled payment on the same day
I just signed up for $15 service this weekend and my charges including taxes for month is $16.95 ($15 plus 13% GST) but on my credit card they have changed twice $16.95 (PUBLIC MOBILE 855-4782542 BC $16.95) on the same day and this excludes my SIM pu...
