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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! More talk minutes deducted than call duration on phone

I saw in my PM account I was deducted 5 minutes for talking 4 minutesMy call duration on my phone was 3:37 so I should have been deducted 4 minutesIn my PM account its says my call duration was 4:01 and I was deducted 5 minutes Who can I talk to abou...

Airplane mode on, imsg & facetime still using service?

Hi, I am in Costa Rica and have had my phone on airplane since leaving (Nov 22). I assumed this ment I was not using my service what so ever. I now notice my usage history has my iMessage's and 8 second duration calls in there. I am guessing the 8 se...

Resolved! 100 GB Bonus . How to get it?

So there is a new public mobile 100 gb data limited time offer plan available for freedom mobile exclusively that can be get by public mobile users by simply switching to freedom mobile getting their no. And than coming back again to public mobile wi...

Public Mobile Employee Sold Stolen Phone

I purchased a phone from a person claiming they worked at Public Mobile. The phone worked fine for 3 weeks and now has its IMEI blacklisted. I have the name of the person. Please contact me for further details.

Resolved! Unlocked Device Issues 😰

I just bought a phone that is from Verizon (which works with any sim card) so calling and texting works for me however data does not. It just says H. Please help

Paying to reinstate payments

I want to understand exactly why the **bleep** I would pay 10 dollars to continue paying you for my phone when you're no better than your competition. I didnt put minutes on my phone for 90 days and now u have to pay 10 bucks to pay you again? Get **...

sim card use on ipad pro

My sim card working fine with my iphone 7 but dont know how to use it on my ipad pro

APN not registering, even side loading APN editing has the fields grayed out

@CS_Agent I got a new phone recently, a BlackView BV9500. I made sure the bands were the same as the ones public mobile uses. I'm able to do calling from the phone, but mobile data isn't working. I looked into it, and I only have the two telus APNs T...

What's phone to contact PM

Afternoon I'm having significant problems trying to create an account and am required to reset p/w with no success. I am ABSOLUTELY fed up!!!

Getting message I have no mobile data

I have the 3GB at 3G speeds over 90 days. My Account usage history says I've only used like 1MB of data. Also doesn't show me anything releated to data on the dashboard. Can you advise why I'm getting this message on my phoneand how to see the rea...

Resolved! First payment

I just signed up and set up an autopay plan. However, if I understand correctly am I supposed to pay for my first payment and then autoplan kicks in after that?

data plan no longer works

My data plan worked for 21 months and now no longer does. only wifi works. I followed instructions and reset my apn. I have a blu X2 phone. I paid for 6GBs for nothing

Refer a friend reward just disappeared completely

My thread I opened last night somehow disappeared in nirvana. Here I try again. My turn to open a thread with a glitch notice. I have a 90 day plan up for renewal on January 13. In my account I had $3 referral reward.Last renewal was October 16.Yeste...

Resolved! Data not working for over a week (SOLVED)

Hello I am right in the middle of my 90 day plan, and data suddenly stopped working. Calling and texting still works fine. More than half of my data is still available, and my next payment isn't due until the end of January. I have tried:Restarting m...

Resolved! Manual payment from available funds?

I don't have a credit card or AutoPay set up on my account (for personal reasons). I do have money remaining in my account, but I don't see an option to manually make a payment using funds from my account balance. (Only options appear to be to use ei...

"Ghost Data" Usage history dropping overnight

Does anyone else notice their usage history goes down overnight in self serve? Day 1 of my renewal I had 5mb of data usage in self serve, when I woke up the next day it showed 0.4mb in self serve.Day 2 of my renewal I had 19mb of data usage in self s...

Trying to recover password. desperately need to change plan

I lost my password and I think I registered my online account with yahoo email account but I can't get past the 1st step of recovery process which is email. Please help me as soon as possible, I desperately need data which is not in my current pla...

Resolved! Prepay 1yr

Is it possible to make a 1 time prepay payment for 1 year and still get the loyalty and autopay reward credits?

Auto usage reminder

For us pre paid customer specially 10 dollor prepaid we would like to know wt we are on our daily usage from txt messages and talk time that would really save us time and to keep us on the dot

Resolved! Public Mobile App

Is there a mobile app for Public Mobile user?

Plan problems

So I set up a new plan. 30 days. 500mb G3, Unlimited nationwide calling, unlimited nationwide texting. $30.00 Paid my money. Checked my account money came out. Tried to send a text but public mobile says my plan does not include texting and said to g...

Need Network Unlock SIM

Hi,I had a MotoE on Prepaid plan from PetroCanada Mobility. This was an unlocked phone and was never locked to any other carriers.I purchased a SIM from PublicMobile, paid for the 30 days, inserted the SIM card, and now I cannot get anywhere as the m...

Resolved! Account Status: Plan Expired

My account Status is "Plan Expired", what does that mean, but i have enough funds.

Missed Promotion

I just signed up for a public mobile account two days ago (Dec13) on a 40 dollar plan and paid for a SIM card. Now there is a promo starting December 15 (today) that offers a free month and a free sim upon new activation. What are the chances that I ...

Resolved! $10 for 6 months credit

Hi I just transferred from freedom to public mobile about 2 weeks ago, I don't see my $10 credit and I signed up online. I also want to know since I ported from freedom mobile is there any chance I could get the new 4.5gb bonus for 24 months.

Can't send SMS

On optus prepaid and can receive SMS but can't send I tryed serviced number . but can't Even type in to it service number in

How do I refund a new plan?

Hello everyone,I just got new plan yesterday and was very excited to use the service but my phone is telling me "mobile network not available". I am located in oshawa, on, l1g 0c6. Bottomline is that I need phone service to use today so i'm forced t...

Account suspended - Credit Card is not being accepted?

So I've been a long time public mobile member. My account has been on auto-pay and I haven't run into an issue until now... For some reason my payment wasn't going through. I contacted the bank and apparently the payment wouldn't go through because p...

activated account 5 hours ago and still no service solution

just in case anyone else is older and struggling like us with getting started.....Reseat your sim card in the phone and all services were up and running immmediately! Calls and texts are all working fine now.

Didn't receive the $25 referral bonus!!!

@CS_Agent, i referred 647-550-5397 but till now haven't received the $25 bonus nor me nor 647-550-5397. Could you please help me with that. Thanks,

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