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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Haven't been able to receive call for 2 weeks.

Hello, I've signed up for Public Mobile two weeks ago. I can text and call out but still have not been able to RECEIVE calls.I ported my number over from Wind Mobile.I'd appreciate any help anyone could give me.I've tried powering down iPhone and rei...

Texts are Unreliable

Hi Everyone, In a way this is a continuation of my previous posthttp://productioncommunity.publicmobile.ca/t5/Discussions/Texts-Stopped-Sending/m-p/65114#M16469 but in many ways its not. I'm having trouble with texting.it seems to be on the recieving...

All signed up on first day!... loosing reception every 5-15 seconds :(

Hey gang, So took the plunge and told Rogers to stuff it. On a PM plan with my old phone and number ported over last night. Everything was up and running in no time except I wasn't receiving MMS pictures but figured out how to set my APN settings and...

unable to log in

Hi,I can't log in to my account; I get a generic error message. I've cleared cache, reset password, still doesn't work. Also can't use 611 on my phone. I have sent an email and got an incredibly annoying reply telling me to go through Community. If I...

LTE and 4G Data speeds

Hey guys, Just wondering what speeds everyone is getting.Trying to get a feel for 4G and LTE data speeds around the city. I'm getting about 10mbps (4g) and 20mbps (LTE) in the main and danforth area.

Resolved! Sending SMS / Text Messages inconsistent. Often will not send.

Hi there, I'm having a very frustrating experience with sending SMS/Text messages. They only go through some of the time. Most of the time, I am faced with a "Not sent. Tap to try again." message. I'm on an Android phone. It seems the messages don't...

How to get your Contract Number????

Hello, My parents decided to move to public mobile, 3 weeks ago. During the part when they were supposed to port their number, there was a technical error, so a public mobil agent offered to fill the form for them. She did, but then they couldn't a...

Resolved! Can't change Country field for SIM card shipping address

Hello all, I am trying to order a SIM card shipped to a United States address. I can change the country in the Address and Postal code fields to the United States, but the only option in the pull down menu for the Country field is Canada. Are SIM car...

Please help me

It's been two weeks and the porting is not complete. I need something to happen or I have to leave public mobile.I can not get help via email and there is nowhere to call. What am I supposed to do? Admin please help with this issue it is a phone I re...

outgoing messages to 474663

When I was checking the usage history, I saw a lot of messages sent to number 474663. Some of them happened at very similar time. However, I didn't make any of these messages and I could see them in the phone history. What are these outgoing texts fo...

Resolved! login issue on "My Account"

When I tried to login "My Account", I got "Generic Error". It also show me these words: "Oh no! It looks like something went wrong, but don’t panic. " I tried to change password, it indicated me success, but when I login again, it show me the same is...

is there any public mobile users in lethbridge alberta canada

i was just wondering about weather there was or not

Upgrade to Android 7.0 nougat if you own a nexus device

Hey everybody I just updated my nexus 9 to the new version of Android nougat 7.0 It's currently out for Nexus 6p 5x 6 and 9 Just head over here https://www.google.com/android/beta?u=0 enroll your device into the beta program and your phone will rece...

Sim card refund

I'm just wondering how I can get a refund for the SIM card after activating it.

Resolved! Credit Card Overcharged

So... I'm new to Public Mobile. After first signing up, I set my account up to have: 90 day plan, 3 GB data, and 200 minute add on talk time. I was charged $92.96 for this. A day or two later, after realizing that people could not leave voicemails, a...

Resolved! Need answer asap

Can I port my number from public mobile to a different carrier without it cancelling my plan? I need this number but with a different carrier. I already have the other carrier phone. I use this number for business and business is now with me travelli...

Free Sim Card Promo

I am not sure why they didn't announce this yet. SIMSwapWe want to trade you a useful SIM card in exchange for your useless things, which we can then use in our ads. Everyone wins. How it works Social SwapTake a picture of something you find useless...

New plan

Hey guys, was just wondering how the new plan transfer will work. As currently I'm using the most basic plan at 90$ with just Canada text and 300mb a month. Can I keep any of these features as I honestly don't need more data or international text. Li...

Resolved! Activate a sim card runtime error

I try to find in the announcement page or anywhere if there is a maintenance but everytime i click the Activate Sim Card, i am geting this error : Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another ex...

Resolved! Order 71962

Hi, my order was confirmed last saturday morning via email. But i am not receiving it yet. Where to check the shipping standards? Order 71962

Resolved! Re: How to port your number to Public Mobile

Hi, I just ported my wind number to my new PM account its been more then 24 hours and its still not working. Any chance you can check out my account and see if everything has been ported correctly?

Autopay Renewal Error

Good morning, I was signed up with autopay and a future-dated plan change, none of that seemed to have worked last night and now my phone service is suspended. Everything looks okay now on the self-serve, but I still cannot use my phone - I've PM'd o...

Resolved! Porting Number Issue

Yesterday I had finally joined Public Mobile, switching over from Wind. However, when I tried to port my existing phone number during activation, it has given me an error. I made sure to keep my Wind number/account active (no outstanding balances, pa...

Not registered on network

Hello, hope you can help... Been a PM customer for a couple of years and never had any problems until now.... My Plan was automatically renewed on July 25(auto payment) recieved SMS confirmation. On Saturday I receievd an SMS from Public Mobile - Y...

Resolved! Anyone having issues sending text messages?

I woke up this morning being unable to send text messages. I have been unable to test receiving messages.I am also still able to make and receive phone calls so it seems like only text messaging is affecting.I've done some research and it seems like ...

Resolved! Plan changes

I joined Public Mobile July 21st, and approx 2 weeks after they changed the plans from 4gb to 6gb for what i pay for...i emailed asking how to get the 2 extra gb's added to my account but still havent received a response...i think there shouldnt be a...

Ordering a SIM as an existing customer

Hi,Currently I am using Public mobile sim (MiniSIM) and I need a (MicroSIM). How do i put an order ? Besides, how much does it cost to order a MicroSIM even if i am an existing customer ? Will the sim change affect my current plan (currently I am usi...

Sim card rebate

Hi.I need to get the courier rebate for the sim card i just ordered but i cant seem to find the email that has my order #.Is there any other way that i can this refund without the order #?Thanks.

Cannot send/receive text messages

I just joined PM a couple days ago. I carried my old number over and data/calling are working well however I cannot send/receive text messages. Can someone help me? Thanks

Resolved! Re: Can't select a phone number.

Hi I am new use to public mobile, i got my sim card today in mail, when i am activating the sim , i can not select new number, when i referesh the window it open a small drop down menu, which does not show anything, i cannot skip this step too, pleas...

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