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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account #

i need my account # but it keeps saying my password is wrong

Resolved! legacy conversion using online self-serve help...

Hello everyone,I wish to convert Public Mobile legacy plan to new one. I've read this post for doing it using *611 call (https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Legacy-conversion-too-easy/m-p/145065#M15397).The problem is I forgo...

Resolved! PUK Code

I've locked myself out of my phone accidently. How do i access my PUK code? I've been waiting on phone calls...

How long does it take to receive a reply from Moderator?

Hi, I have signed up for 2 new lines last Sunday 28th. There were couple bumps for creating the accounts at the booth, so I sent a private message to Moderator in the late evening. However, there was no any reply from them until the next day Monday 2...

Resolved! cannot receive calls, cannot text or receive text other than iphone

I joined public mobile last week, can make phones calls, but can't receive phone calls. Also, I can only send and recieve texts from people using iphones?How do I fix this. I even added long distance addon (which I don't think I need given the plan),...

Question about US roaming add-on

Hello everyone!Quick question: I'm heading to Chicago in November and would need to purchase the US roaming add-on. For $20 for talk, text, and data is not a bad deal for 10 days but I am more concerned about only getting a small amount of data. The ...

Resolved! Customer service

Wait time for transferring a phone number

Hi! I am new to public mobile. I applied to have my old cell number transferred and the message said it could take up to two hours. That was last night... now it is morning and nothing has happened. Right now I have no phone service.

Need mod to look into my account

I received a text for my monthly renewal. I got the plan on 2018-09-30. I go into my account today and it says something is wrong and my account is suspended yet my phone works. I have a preauthorized credit card. I wish to also change plans but I am...

Data not working on ZenPhone 4 (ZE554KL)

Became a PM customer on October 10th and self ported from Freedom. Pay period renewed on October 22nd and have been having data connection issues since. Dynamic autopay is enabled. Followed the instructions (both versions of APN setttings) on the f...

Resolved! Have not received my 2nd year loyalty reward

Joined PM on July 2015 and only have a one year loyalty so far on my account. Its October and just wondering when my 2nd year loyalty kicks in?

Paid balance, no service

I've paid my balance but still have no service. Can a moderator help?

my data stop working why?

i been a PM customer for over a year , im in the $120 for 3 months , 12 gb ,unlimited text and unlimited provincial talk and my data stop working when i was at 6gb it also does not show in my data and add ons, does anyone knows why, i send a PM to a ...

42 dollars from multiple topups sitting in account and zero service

I'm getting absolutely fed up with PU. This is an ongoing issue and I've already messaged the moderator team and they have not replied. Why the heck is it taking so long to get a response and resolve this issue. YOU HAVE MY MONEY! USE IT TO REACTIVAT...

How much was I charged?

Hello, so today I had been charged for my plan for the payment, I am not sure where to check for the amount that was charged, I look at the transaction history sheet and I’m confused where to look for the amount I have gotten charged because there ar...

Unable to Process Transaction

This morning I left my house and then realized I had no cell service at all. I assumed the autopay would work as it has in the past but something seems to have changed. Once I got to work I tried to set up the same credit card and would get the messa...

Generic Error when Activating ... SIM Activated but My Account stuck in limbo

Hello community, I activated today my new PM number and got teh generic erro at the end. I knew that it could be related to browser cache, etc. so I switched brwsers, cleared cache and tried agan. This time however I couldn't get pass the first scree...

Current moderator wait times based on real interactions.

Not sure how long this post will stay visable but its worth a shot. Please post your moderator message date and they they replied. Please not fill this thread with mod bashing or PM bashing etc..as this is not the intent. just facts on sent date...

Resolved! Where to buy payment vouchers?

Where can I buy payment vouchers and what denominations do they come in? Thanks. I’m in Richmond hill, Ontario if that matters.

Resolved! $10 30-day play. How much is to check voicemail and how to does it work to call forward?

1) Voicemail: I know it costs money to check voicemail from the cell phone. If I call from a landline, will it still cost? Can I dail my number and hit # or something to access vm for free?2a) Is call forwarding included in the $10 plan?2b) What is...

phone number can't receive call or text message all call go to mail box message

hello !I was change phone plan and move my phone number from freedom mobile to public mobile on sunday oct,21,2018 at walmart store, and the next day I found that my phone can't receive call and text message but can call out.I go back to store on oct...

Signed up for Public but my service isnt working

I signed up for a plan but nothing is working. need help please

Resolved! AutoPay - How Does it Work

Hi, I’m a newbie having activated my account only yesterday, Oct 28th 2018. Everything went smoothly and I'll perhaps share that experience later — a good one. Currently, I've a question about Autopay. I've setup my account for Autopay but fail to ...

Added $58.00 to a $50 plan and it won't renew

My boyfriend just put $58.00 on his $50 plan that gives him unlimited talk nation wide and unlimited international text and 6GB of data a month, he applied the money on the day his phone bill was due, but it won't take the money. He has had nothing b...

Paid for talk add-ons but not able to access them?

I have had 400 intl talk minutes for each 90d period since I joined public mobile over a year ago. This most recent renewal of my plan (that happened in October), I can't make any calls to an area code outside of my place of living, despite having th...

Resolved! Account takes payment and claims to renew, but still no service..

I woke up this morning to see that my account had expired and called 611. Sure enough, the account had expired, so I paid the bill, the system acknowledged payment and updated my expiry to the end of November. However, my plan is still dormant. Di...

I'm brand new to Public Moble

I have a basic unlimited local $20 ($22.80 per mo. with tax) account. I have a need to add an $8 200 minute Canada/US long distance plan for just this one month. How do I do it? This 70 year old is finding this confusing.

Resolved! lost my $50/8gb plan when trying to renew it

I lost my original $50/$8gb plan when I tried renewing it as the self service said I had insufficient funds in my account despite having $50 before the payment due date. I even tried adding $1 in hopes it would take off the $50 balance in the account...

Network SIM password

I have just activated an account with your company and when I boot my device I get the message "SIM network unlock PIN". I have tried my 4 digit passcode, and a suggested 1234 but neither option worked. It would have been helpful if you had a number ...

Auto outcoming call

I am in plan $10/month for 50min free call. Why There are 11 Auto outcomingcall from my phone to a strange number that i never know and i did not do . It took my 11 minuts. How i Can get it wave off?

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