[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone doesn't ring and goes to voicemail
I've been getting these annoying robocalls on my iPhone from the 561 area code as many are aware of. Let me preface by saying that any other call comes through OK. So after I hang up, I go to the settings and block this caller. Later, I get a voicema...
Resolved! Existing plan on autopay, changing to another asking for money...
As the title states, I want to switch to one of the promo plans before they expire on the 22nd. My current plan is data only on autopay and would like to switch to the $25 1gb talk/text/data plan. When I was going through the switch, I saw this: If t...
Resolved! Does choosing to switch plans at end of cycle with autopay cause service interruption or bill issues
I have an old grandfathered $81/90 days plan from 2 years ago with unlimited provincial talk and unlimited international text/picture. I used a prepaid add-on bucket for data. I decided to change my plan last night to the new $25/month unlimited cana...
Resolved! Autopay Billing
I am on autopay but my payment was not processed. After 4 days of no service they posted enough to cover my data but I still have no phone service. I also tried to make a payment and that didn't work either. Help!!
Message send failure - iPhone X
Hey folks, Everything works fine for me and I've got a strong wifi signal and LTE too but my iPhone will not allow SMS to go through. My APN settings look good but is there another setting I might be missing? Only joined PM a couple months ago. SMS...
Resolved! Using samsung unlocked phone in the UK
Hi,I am traveling to London England & would like to if I will able to use my unlocked samsung phone in the uk on pm, if so, what add on plan is best suited for this trip ? I welcome all experience & advice.
Plans
Can anyone suggest plans for me that have like more than 100 minutes of talk and 250 mb of data and texting thats cheap?
Resolved! Expiry date on Public Mobile website only able to go to 2024
Hi, I have a major problem. My old cc (that I use for my autopay) was compromised so I have a new cc with a expiry date of 2025. The Public Mobile website only lets you put in a card with a maximum expiration date of 2024, so I have no way to set up...
Resolved! Number never ported, and I switched providers but still being billed
I tried to switch to Public mobile on March 18th, but my number was NOT porting over, after waiting a week and it was STILL not working, I was still on my old paln with Telus. On March 22nd, I went to Koodo and got my number ported there and paid for...
Resolved! Can't sent MMs
Hello can anyone help me with this just switched to new plan $25 to have MMs ( text & image) unlimited... but can't sent MMs , so I read a little bit on this community , and what to do.... the only solution was to reset Network...( had lte icon ...
Receiving delayed text messages
Hi there, I've been experiencing some weird issues when it comes to receiving messages. It seems to be delayed, or coming in whenever another set of text messages have come in. Here's an example.Here is some messages I have sent. On the left are mess...
Being charged for long distance but not a long distance
Hi,Same as subject, I have a provincial plan wide plan. I am beeing charge consistantly when I am making a local call. Sometime it would ask me to add the digit 1, to perform my local 10 degit call, but it will charge my call, how do I go about this?...
Unable to call
I recently changed my option to $20 unlimited talk and can not make any calls and or even recieve calls either, so this plan is completely useless to me and no one to contact to correct the feature or assist in gaining access to use my plan which is ...
Cannot get Data to work
I have Android Phone, Ulefone_X, have checked compatibility but data does not work. My plan includes data. Data set up options are: Preferred Networks: set to Public Mobile (3G/4g)Preferred Network Tyoe: 3GAccess point ame: sp.telus.comNetwork opera...
Payment due cycle
Hi, my account tells me the auto payment is due today April 16th 2019. Within my account settings I have remaining unused data from the current bill and my account has not been refreshed yet. What time is the new bill cycle started/refreshed at each ...
Resolved! SIM card has not arrived...
I ordered three sim cards on April 1, but they have still not arrived in the mail. I looked up my order number and it does not give me any information about where they might be. I have also emailed the customer support email address provided in the o...
data
Never have been so dissapointed in a cell company terrible net work
Resolved! New user, not able to send / receive SMS messages.
Hey everyone, I've sent this message to a moderator as well, but I read on the forum it can take awhile sometimes to get a response, so I've asked it here as well (apologies if that's overdoing it!). Hello,Just joined Public Mobile yesterday, happy t...
New phone loads the wrong APN
My phone loads Telus APN instead of PM APN. So data doesn't work .Android 8.1 APN is not modifiable and cannot add a new one. Help?
Resolved! Can't make ANY calls - gives long distance error
Hi there. Yesterday my plan was suspended because a payment didn't go through. I made the payment, but I was still unable to make calls. So, I changed phone plans because I thought this might "reactivate" my plan. Now, when I try to make ANY call, I ...
Resolved! Mobile Data unavailable
Hi, I'm tech-challenged, so this may be an obvious problem & solution; my apologies. Since Sunday April 14, every time I tap Mobile Data, it says "Disconnected because service is unavailable." I made no changes/alterations to anything (I wouldn't k...
Dual sim in Galaxy Note 8
I have Galaxy note 8, PM sim card works only in the second slot, but I need for memory card. Both slots have 3G. When I put PM sim in the first slot the phone write "sim not allowed "
No SIM card, emergency calls only
Hi, I signed up yesterday with PM, my account is active, SIM card inserted but phone says no SIM card/emergency calls on. When I try to call someone, it shows I'm not registered. I ported number from my Telus phone and I can't make calls with it anym...
Download speed
I have the 6gb lte plan and so far no complaints. There is a definite speed difference from rogers LTE. Running a speed test at my house on Rogers I was downloading at approximately 21Mbps, with public mobile I am between 4 and 5 Mbps. I have no i...
Ported my Old phone number, now can’t receive calls
I signed up for public mobile yesterday. I decided to try and switch to my old phone number from Rogers which said was successful. I am now not able to receive incoming calls.. only texts and outgoing. Someone please help, this is frustrating as a ne...
New
thinking of switching but want to port my number over, how on earth do I do that?
Sim went to invald after activation failure
Trying to set up my mom with Public Mobile and during the credit card phase, got an error and when I tried to redo the activation, the Sim became invalid. Can someone please help? Already waited over night to try again, changed browsers, cleared cach...
Resolved! I can't Make Phone Calls
Hi I had recently signed up to Public Mobile I signed up for the:This plan includes:- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text$25 per 30 DaysI have made the first payment and have been using my phone with no...
Resolved! Not receiving any US calls.
So I just switched from freedom mobile to the $25 public mobile plan which includes unlimited canada text and calling as well as 1GB data. However when I tried to call my number with a US number theres no popup on my phone about an incoming call. Fut...
Resolved! Cannot re activate SIM card
Hello I have a few SIM cards. I have a two issues with them. First they make me use separate accounts for each SIM card. It’s hard to keep track of them. Second problem the one SIM card I only use when I’m at my cottage and now I can’t seem to activa...
