Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone,I'm trying to help my niece port her number from parent company Telus to her already activated Public Mobile SIM. However, when either she or myself enter her number to check for portability, we get this:We were unable to transfer the pho...
Hi, i was in US during the last 7 days and have purchased a data and the roaming call. I have accidently got 200 us and canada instead of the us roaming addon. I thought i could make us calls within US. However it wasnt the case and i have no use for...
Its good not to see any posts saying " i cant access my account" while the maintenance is ongoing...lol...the boards are working and people are staying informed...
How does this work exactly
How do I make it stop? I already activated my sim car and my phone is working. I also made an account and have logged in multiple times. Thanks
I cannot make calls and receive calls from tonight. There's sufficient fund in my account. Anyone know why?
If I wanted to have a Wireless Home Phone system similar to that of Telus and Rogers would that be possible with Public Mobile?Where could I purchase the necessary hardware from?Are there any disadvantages to doing this?I would really appreciate your...
When I insert the SIM card it says it's not recognized. I just bought today and activated. I also selected transfer my phone number during the activation and it's now saying that it can't transfer.
I’ve been a PM customer I recently had my account suspended because I didn’t have enough funds. When I added funds I chose a different plan and since then my phone hasn’t worked. I tried my sim on a diff phone and it doesn’t work so then I put her sI...
So recently, I haven't received three texts from two of my friends (well, at least, those that I know of...) Friend 1: Wednesday around noon: text not received, they text me again later asking if I had received it and from there on it appears to be w...
Looking for some help. Yesterday morning my data just stopped working and still isn't. It worked fine before that. It still says 3G at the top but there is no connection. I can send and receive SMS so there is service. Another issue is that when ...
I'm Canadian but have been living abroad for several years. I'm coming back to Canada in a few weeks, and will be living in BC for a few months, and then Ontario for a few more months. After that, I'm not sure where I'll be. I've been looking at a fe...
Specs:2G:GSM 850/900/1800/1900MHz3G:WCDMA 850/900/1900/2100MHz4G:FDD LTE 850/900/1800/2100/2600Mhz
Hey all, I was paying $50 for 8GB of data. It was a promo I signed up under in Sept. I just went to custom plan and for $50 Can/USA calling, international texts, 6GB +2 bonus. Does anyone know if the bonus 2 expires? or is there any reason not to s...
I purchased a US roaming add-on, but it doesn't work. Any ideas?
Hey guys,I'm going to be traveling to the US and I need my phone to be reliable for traveling. My sister went earlier and she had issues with service not working after the plan expired back in Canada or during renewal in the states. Any tips or othe...
Hello folks,I'm having a real-time issue, I hope my issue gets resolved here. I recently enrolled for public mobile service on 18th of Sep. for $40 plan. It got expired the following month(oct) and then I changed the plan by downgrading my plan to $1...
got email reminder to renew payment yesterday, now the phone not work anymore.I am going to login in self-service account but forget passwordcannot renew password because don't know (or forgot) security question.
When i was referred all I was told was great service good price...for what I need ..it works fine..but also tell the person all the other details..like the support system..issues that they could face etc etc..then they can reseach things before they ...
MEMORANDUM SUBJECT: Recently bought $30 Public Mobile voucher dispensed a $15 credit ISSUE:Once typing in the 11-digit pin on the $30 Voucher, the prompts notified only $15 was added BACKGROUND:My $30 voucher that I bought at the corner store last ni...
Hello everyone, Few days ago I got chance to measure Public Mobile speed to one of my friends phone who is currently a chatr user . Paying around same. I suggested to switch it to PM next month.Unfortunately I was not able to test multiple times as w...
Can anybody tell me if either of these phones will work on this network?Thanks in advance!
Steps I followed to port out my phone number from the Bell corporate plan to personal Public Mobile.1. Send an email to the HR that you want to port out the number to a personal carrier.2. Your organization will "notate" the account. this means an in...
Hi, I am completely aware that checking voicemail from that $10 plan phone deducts in-plan minutes. Can someone confirm if checking voicemail from other phone (by calling that that $10 plan phone# and press '*') also deducts minutes, or not? Thank yo...
Nous sommes en plein déménagement, do
Who the neck do I talk to to fix my phone? 3 days and it's still not working
Hello,I have sent a message to a PM but after a couple days of no reply , I suppose I need to post it here. I need invoices and I would like to know why invoices are not under our account since it is a fairly simple thing to do. I would also like to...
Hii pay by credit card autopay...now i try to replace my credit card with other credit..but cant accept it...... saying your card is not charging.......... why?do i have to remove my credit and put new one?
My phone is broken. I will buy a new phone, but need to cancel my automatic monthly withdrawals, as I will be leaving the country for 4 months, and not using my Public Mobile account. I was assured when I joined that I could do that, but how? I can n...
Hi my wife ran out of data on her PM 4.5 gig plan due to travel all of October . She is due to renew November 8. Can I renew her early? Or so I add 1 gig for 30$? Don't really wanna go this way if I don't need to. Please advise.
