Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I think a mod changed my plan to the wrong plan, at least thats what its showing under my plan detailes. I did not sign up for a 19 dollar plan I should be under the 120 dollar 12 gig 3 month plan. When i look into my account under ACCOUNT STATUS t...
I am a university student and will co-op in US for 4 months. I am currently public mobile customer. How can I keep my cell phone number for 4 months without costing too much?
Hello,My plan expired on dec 13, and unfortunately my cc info thats on the system was expired as well. I did update my card on the acc details however i can neither pay and reactivate plan nor change plane, every time i try to pay it says Unable to p...
I'm having a problem with my phone receiving text messages. I can make calls and send text messages, but cannot receive messages. I have tried turning off my phone. I also tried my SIM in another phone, and the same problem occurred with the other ph...
what a waste. Before heading down south, i did the US roaming add on for $20. My card was charged. During my all day driving i never got any text, voice or data available to me, even though i needed these so much. i dont know whats going on. (My acco...
Originally, I had wanted to change my plan and intended to do so when paying for my plan. However, when attempting to do so, I paid the amount for the plan that I wanted but was shown a $0 balance. I ended up paying the amount to renew my original pl...
I paid for a three-month plan, $100+, and the plan is not activated. I emailed the mods but is not getting any response. Very frustrated as it is a huge amount of money that I won't even know whether I will get back.
Hello,I set up an account two weeks ago and organised for my other phone provider to stop this morning. Yesterday I tried to log in to my account and it said my email address could not be verified.I went through the registration process again and I h...
Trying to activate my phone with PM again after switching to Wind for 6 months (definately a mistake...). Was talking to Mary_M yesterday, but she has not responded to any of my messages since last night when I was trying to activate. I use one prima...
Hi there, I've received error advising me that I cannt access the web due to one of the following reasons: run out of data, suspended plan, suspended plan on account of fraudulent activity. I've logged online and am unable to see a summary of "data u...
ME: Pick nose Simon: Do I look like Siri to you? ME: play a game with me Simon: I may be a bot, but even I know this is awkward. (then a gif) ME: learn faster! Simon: Better plans. No long-term commitments. Keep your current phone. Cool bots (that’s ...
It's been a day since I put money in to my account. I added $80 to it but it's still shows me $0 now. I see many people have the same problem and the way they solved it is by sending a massage to the MOD. Current situation for me is that I will be i...
http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863 says all posts, private messages to mods, etc are pooled into one feed and they work through this in FIFO order. So If I finally got a response to my private me...
I feel like many of the things implemented by Telus and PM are reactive instead of proactive. Why not be prepared for the influx of customers due to the Fall promo? Or at least hire temporary contract employees to assist with the backlog. If mods are...
I am traveling in USA and added US roaming add on. The next days it shows that my account is suspended and my plan has expired. Add on was added on Dec 12 and it says service has expired on Dec12.I have opened a ticket #6369-4781. I would greatly app...
I'm having a similar issue as the guy posting here:http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/active-sim-card-but-no-service/m-p/123261 My phone is showing 4 bars of service, but I'm unable to get data. I can make/receive calls jus...
Hey everyone! So, I've been on the community forums since mid-September and during that time some members on here have come and gone, but I noticed lately a few regulars that are MIA. When you interact with these people on here and they suddenly go s...
Hi folks, I helping a friend to set up his Samsung S2x t989d and we are getting this msg "Sim network unlock PIN" with PM sim card. The phone was initially set up with Telus Network therefore no need to unlock. Cheers.
Hi,I have an iPhone and I would like to know how I can track my data usage. I checked the Apple Store and there's no app for public mobile.Kindly adviseThank you.
Hi, has anyone actually bought a refreshed phone from Orchard? Can someone tell me the quality of their phones and are they reliable?
I have posted on here last week about my frequent dropped calls issue. I have tried to privately message multiple PM Moderators, and have gotten no responses. I even tried to email PM and have not gotten a response either. I am very disappointed in P...
Hello, I am am trying to help out a couple of friends who are currently with "freedom" fries (formally known as wind mobile) and are undecided or on the fence about switching to PM. I was wondering those of you who switched from "freedom" fried, I m...
I received this email from Koodo, and I find this very irritating, almost like phishing Is it a policy for this kind of expedition?
Hey guys, before I switch to PM I just have a few questions... 1) Since there aren't any contracts, am I able to switch plans without additonal costs? For example, when a promo pops up, am I able to switch to it? 2)For the referral program, do both ...
Hello, i was was wondering if some of you more experienced members who have been with PM for 1 year or more can provide your valuable and honest feedback regarding the following: With the thousands of new users joining PM due to the recent promo, 1. ...
I joined PM last month, since I was with Koodo, I needed to create my account under a different phone number. While with that number, I referred a friend to join PM. Before I got the reward in my account, I managed to change my number back to my ori...
Hello, please help me, I sended several emails already to the public mobile MOD ppl. Since Sunday dec 10, I had my account susspended because insufficent funds. But the funds are there, I have enouth credit and the credit card company cleared the pay...
Has something changed with the service at PM? When I jumped in with PM it was good, now I don't seem to be alone to have been waiting for an unreasonable time for a mod's help. I was charged for a service I'm not getting, can't do anything about it a...
I've been trying to order sim card but I keep getting this error message "Zip code does not match billing address" does anyone know a solution to this problem?
Hello, I joined Public Mobile in early November, picked up the 120/90 day plan as many others had. I noticed on my credit card statement that they billed it twice. No big deal I thought. I emailed support and told them of the situation. I waited ...
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