[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
unlock my phone while in Sweden
i am travelling to sweden and the last time i was there i could not usemy phone as public mobile locked it..how do i unlock it while in sweden
Resolved! Will my Public Mobile Sim Card with a Telus Pre-Paid Android Cellphone?
Will my Public Mobile Sim Card with a Telus Pre-Paid Android Cellphone that can be purchased at Wal-Mart? Thanks.
International text
I have international text included in my plan but i cant send any messages. They are all unsent. What can be the solution?
Resolved! Cannot change plan
When picking new plan, submit buttons will not light up. No problem with them to accept payment voucher though. Frustrating!!!!!!
Resolved! Question about billing
I seem to have lost the link to send a private message to admin and I have a question to ask about my first bill. I would appreciate if someone would send it to me.
Resolved! How can we know when received a MMS with IPhone with data off?
Sorry for the Android fans... it’s a question for iphoners does it exist some app or something else which let you know when you received a MMS but your data are off? Thanks.
Calls dropping
I have been experiencing a large number of dropped calls at certain times of day. I live in Nova Scotia and take the 102 from Halifax to just past Truro, in the morning around 6am it works great and all day in the city I do not have issues. In the af...
2 different billing dates?
What does it mean when self-serve has 2 different payment due dates? Is it going to renew my plan twice a month now or will it just keep funding an extra payment into the account? Is this something I can ignore or does the mod team have to get involv...
Re activating
I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8
referred by a friend who has account with public mobile but did not received the related discount
I just joined public mobile and give a reference from a friend who has public moble phone number. untl now, I did nit received a discount for been refered by someone who has publc mobile phone number. Does it take time to see this discount n my accou...
Resolved! No data with new phone number activation
Hey guys, my friend bought a iPhone 5 and used me as a referral, she is not tech savvy so im trying to help her. she activated it fine and it works but no data, she choose the $25.00 package with 500mb plus 500mb bonus data. Her data is turned on, he...
No data
Hey why is there no mobile data whrw it renews on the 17 th
Resolved! Texting pics
Hi anyone else have problems texting pics? Mine spin forever and never go through.
Resolved! changing plans, making payments, registering credit cards
I tried to change plans. The system won't let me, so I tried to make a payment. The system won't let me, so I tried to register my credit card. The system won't let me, so I called my bank. My bank says they have okayed the payment or registration or...
credit card expiry only goes to 2024 and my card is 2025
HiI am having issues paying for my monthly plan. The debit card I am using expires in 2025 and the option only goes as far as 2024. I am hoping to get this resolved asap as my plan is due in 2 days
Shop Phone no in Greater Vancouver, BC
Dont try those shop telephone no. in Canadian Superstore Loblaw listed on official website. They wont direct you to the moble shops.
data
hey. i pay 40 per month which is suppossed to give me 4.5 gb of data, however, i keep running out of data after 2.5 gb any help woud be appreciated ???
Resolved! Only a week?
Hey! So my billing cycle starts the 23/25 of the month (when my payments are due) but I am leaving the country on the 26th - I don't really want to pay for a full month to only use two days of it and I also don't want to be without a phone for a few ...
change plan before payment due date
Hi all, my payment due date is not until the end of May, but now my data usage is not enough, I am thinking to change my plan now to a more data plan, but when i try to change my plan, it says my payment will not show until this coming due date, does...
Cell and Text wont work
Hello, We have the 40 dollar plan with unlimited talk and text with 5gb data.. the data works fine but the cell won't make/recieve a call and not texts go through.. except imessage does work.... I have removed sim and reset... turned phone on and of...
Resolved! problems with account
For some reason, a couple of weeks ago my account got deleted. There was nothing wrong with the payment method. I tried to set it up again and it looks like I did. The credit I had for referring someone is gone. The cancellation left me without servi...
SMS time stamps wrong
I use a Nokia ‘dumbphone’, which I love! I purchased it unlocked, so it’s not a Public Mobile phone. Ever since I switched to Public Mobile, the time stamps on my texts are all wrong. The incoming ones are 3 hours ahead (EST) but the ones I send are...
Self-serve down?
I can't get the sign in page to load. I get the title bar "Public Mobile - Account Log In" but it just keeps spinning.
Resolved! Picture texts using data plan or text plan?
I have just transferred my number today from Koodo, where i had unlimited text prepaid plan. Now i have the $15 plan here with unlimited text and calling with the small amount of data (250mb).I turned my data off, so that i won't use it unless i abso...
locked out of sign in
Please unlock my sign in im unable to log onto my online banking.
Extra Charges on my Debit Card
Hi There, I have Extra Charges on my Debit Card. I don’t know the reason but this is terrible. Here are the details mentioned below:- 04/10/19 - 16.80$04/10/19 - 11.20$04/16/19 - 16.80$ So in april i have paid 44.80 $ this is too much. Also I changed...
Swapped plans but phone not working
I swapped from the 40$ plan to the 35$ plan and now I can’t call receive texts or use data my phone doesn’t work
Credit card issue
Can't pay through credit card my account keeps saying "Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged." Account #1000...
Resolved! Sim not recognized
I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei numb...
Unable to receive MMS on Flip Phone
Hello, I've been fiddling with my flip phone for about 20-30 minutes it seems and cannot get the thing to receive test pictures. It's not a huge deal, I only wish to use my phone as a phone but the simple fact that I cannot get something to work as i...
