Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was thinking, and imagining, what would the Telecom sector look like if Prepaids ultimately replaced Postpaid, all the bells and whistles, BUT no credit checks, grace periods, and the Roam was done by Add-On Only, and Short Code stuff was still acc...
I ported my dad over from Telus, it took a day for the phone to start working, but he was able to make and receive calls on Monday, Tuesday morning he was only able to text, calls no longer work. Any idea why it would stop working? Whenever he tr...
According to my self-serve page, my account has been suspended. 30 minutes after the deadline (so, I'm nowhere near the 90 days) I paid my due amount in full. It says my available funds are $135, but how do I use those funds to activate it?
I understand an iOS/Android app requires time and may or may not be in our future. The community has a mobile friendly webpage however, and so does the main PM webpage.Would it be easier to create a mobile friendly self serve page opposed to an app?*...
I transferred my number from Rogers this weekend. I can make calls, however I can't receive them. When people are calling me, they are redirected to Rogers automatic message saying that I haven't set up a voice mail. Some recipients (but not all) don...
Hi All, If I am activating a new line, can i still use my existing selfserve PM account? Please advise. The activation part here is mandatory... looks like it has to be always new? Anyone had this experience before?
I am getting the error "Email doen't match" while trying to send a message to the support. However I can login to my account with this email and earlier I received the activation details from Public to this email address.
HELP!!!! I've sent 2 messages to PublicMobile regarding my issues with porting my # from Fido, still no reply. I have to decide today if I pay another month with Fido just to keep my # active so I can port it. Can someone PLEASE help me with this A...
Can anyone help out here, SIM card active for 8 days, there still has no Service. Moderator messaged me 3 days ago says it's been fixed, but its not working Please help me
For those of you that are coming from Koodo and have created a new PM number and are waiting for a mod so you can port your number over because you got a message that said that is what to do with the steps listed below there have been at least 3 peop...
Before i switched my CSC from Wind to telus. I was able to call, text and use data (3g not 4g/lte). I found a solution to switch my 3g data to 4g/lte (CSC change), which worked but i was no longer able to send text messages. i can still call and use ...
Hi, I tried activating over the weekend and was charged a combined 992 CAD on 1 Visa and 1 Mastercard. Every time I tried to activate, an error message saying payment didn't go through and I have not been charged. That was clearly not the case. I und...
Had error while porting my number over. Sent PMs to the Mods. None of my messages were read. Any Mods can help me out? Thanks!
Hello,I am new to PM. I have registered my SIM and purchased the plan. I refered all the forums regarding this error. I did the following things.Checked self-server to make sure sim has been registered.Rebooted the phone with PM simI have a Samsung G...
Hi all As the title, I am finally done with porting and my number is working on Public mobile. But when I logged into my account i noticed that it still shows my old number. Is this a bug with the account portal or will it update overnight? FYI, the ...
Sad but true, my cellphone is no longer able to charge. Yet, I had this same exact flip model Alcatal for two yrs and 4 in a half months:July 7 2014-November 22 2016 Yep, I had it that long; back when Public Mobile still had their kiosk stands and s...
Hey all, I just ordered a sim and did a comparison to my past orders and I had a wow moment. The below figures do not include:multiple sims / order un-activated simsno orders were allowed for 5ish days So: betwen Nov23 and Nov 29: 864 orders (7 day...
Hello Like Many Others I cannot send or receive texts to certain numbers . Its seems as though my "porting wasnt successful" When my number is called it goes staight to voicemail . If i had know of the horrendous issues that many are facing i wouldn...
I activated my PM account two days a go . At first, everything appeared to be going smoothly. I even got an activiation email that said the following: Hello AwesomesauceWe’re excited to have you as a new Public Mobile customer. Here’s some importan...
@Shazia_K @Mary_M @Saray_O @Caroline_D Been a week and still my port has not been completed - only incoming calls/text messages work. Seems to me that there are lots of people requested help with their problem after me and have already been helped! ...
Its been a week that I cannot receive incoming calls. No reply from mods on any platform. What should I do?????????
I had no service for 7 hours today while PM was having issues with my Visa debit card, nonetheless I'm not sure if I missed any text messages while my account was deactivated. How do I push through these text messages?
Hey Guys/Gals. Anyone have this happen? I Ported from Rogers, it didn't work my first attempt. After sending a message to Public mobile I tried again and it seemed to work. I have my account with PM that lists my old number as my PM number, I can mak...
Stuck with port and sent email to Mod's and opened help desk ticket #. Its day "8" and still waiting, any ETA how long it may take? Do we know which date the MOD's are currently serving? Thanks.
I created a PM account with a new phone number before the promo ended. A few days later, I tried to port my existing number with Virgin mobile to my PM account. The porting was "successful", and my PM account even displays the number I ported over ...
Hi, I signed up for a plan a week ago (last Thursday). I was an existing Koodo user, so I followed the instructions to create a new number then send an email requesting that my old number get ported. I haven't received a response from that email, and...
Hello, I purchased a SIM card on November 12 and have not received it yet. The shipping notification has been stuck on In Transit and it's now 8 days past the expected delivery date. Brooke said that I would be shipped a new one but I have yet to h...
Have an iPhone 5s which was originally purchased unlocked from the Apple store and used on Fido without data. Now on Public Mobile calling and texting work but am having issues configuring the Apn settings.Under Cellular > Cellular Data it is only sh...
@Jeremy_M @Shazia_K @Mary_M @Saray_O @Caroline_DI'VE SEEN PEOPLE GET HELP BEFORE ME AND I HAVE BEEN WAITING LONGER!!!THIS IS THE WORST SUPPORT EXPERIENCE EVERYOU STATED THAT THERE IS HUGE BACKLOG BUT THEN YOU HELP PEOPLE WHO HAVEN'T BEEN WAITING AS L...
Thanks a lot guys. I've moved over 5 people during this promotion.I don't know what just happened but i moved all 5 in less than half hour. After website form which i've done it through the cellphone the calling , messaging and Data was working in th...
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