Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42503 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52652 Views
  • 182 replies
  • 30 Bravos

Resolved! Account suspended

I recently got a new credit card so I forgot to update it. I realized on the payment due date when an sms wouldn't go through so I made a full payment immediately, the same day. Right after midnight, I still see the amount of my full payment in the a...

Moonrunner by Good Citizen / Bon Citoyen
  • 2486 Views
  • 9 replies
  • 0 Bravos

Public Mobile App

Is there a Public Mobile self serve app in the works? If not, I'd love to make a really simple one just to check your usage and other info about your plan/account. Is there an API available?

sirvar by Great Citizen / Super Citoyen
  • 1634 Views
  • 6 replies
  • 0 Bravos

Double Payment

Hi there,I paid my bill twice today. I would like to know how can I get the refund? What should I do?Thank you. Best Regards.

Someone to talk to!

Hi, You need to have customer service.  This online community is not helpful at all.I need to speak with someone because i ordered a sim card online and have not received it yet.

bernsa by Great Neighbour / Super Voisin
  • 1230 Views
  • 7 replies
  • 0 Bravos

Resolved! clarification on messaging mods

Was just hoping on some clarifications on messaging with mods  moderator_team = goto tag and private messaging account, it is access by all mods in the past if we messaged say shazia that also was accessable to all mods.  does it still work that way ...

mimmo by Retired Oracle / Oracle Retraité
  • 3048 Views
  • 26 replies
  • 0 Bravos

U.S data addon experience / Fongo problem

Hello all, I am in U.S currently and had added the U.S 1 gb data add-on before leaving Canada. Just wanted to share my experience for other PM users and also a problem I am facing with transferring calls to Fongo. - As suggested by PM member I added ...

neo911 by Model Citizen / Citoyen Modèle
  • 2846 Views
  • 10 replies
  • 2 Bravos

Resolved! Unable to change plan

I wanted to switch the plan from 90 days to 30 days but I get "Sorry! We weren't able to process your request. Please try again later. " now my phone is inactive and eventhough I added enough founds for the $32 plan unlimited voice/text please help m...

jortizv by Good Citizen / Bon Citoyen
  • 731 Views
  • 1 replies
  • 0 Bravos

Resolved! Another new phone for family member

Hello all, I bought new phone for family member to have new phone number with PM. Having new sim card.Filling all the required fields by the PM wibesite but got stuck with new hone number to choose. the area number is empty and couldn't go further. T...

Vivo5 by Good Citizen / Bon Citoyen
  • 919 Views
  • 2 replies
  • 1 Bravos

6G additional data promo not added - MODs

Hello,I signed up for the 120$ 6G promo plan one month ago and was meant to see an additional 6G added to my account at some point, which has not occured. Just wondering who I should contact to rectify this.thanks so much! 

alannaor by Great Neighbour / Super Voisin
  • 695 Views
  • 2 replies
  • 0 Bravos

TD Visa Debit

Hello Mods, Where are we on allowing payments from TD Visa Debit holders? I've been in Canada for the last 4 years on a Work Visa and will probably be here at the very least 10 years. I cannot get a credit card unless I'm a permanent resident. This m...

jacobsonaaron by Great Neighbour / Super Voisin
  • 2084 Views
  • 8 replies
  • 0 Bravos

I need to understand the math

Hi,my son and I both have a provice-wide plan (we're in Ontario). We both have the add-on for LD or out-of-province. I added the add-on to his account right before leaving on our trip. While in Québec, he called me. Now:- my phone says the call laste...

gmd by Great Citizen / Super Citoyen
  • 952 Views
  • 6 replies
  • 0 Bravos

over charged on account

Hello, On July 19th my auto top up was set to go through however I had replaced my lost card and it needed updated. When I went in I changed my plan, then I paid for my new plan with my new card. I had no cell service because I hadn't paid for servic...

Tiffiny by Good Citizen / Bon Citoyen
  • 1279 Views
  • 5 replies
  • 0 Bravos

Resolved! How long does it take to port in a number?

Last night I ported in my Freedom Mobile number to my existing PM account. The website said that the number change was successful.But now, I have now been waiting close to 12 hours with neither service working. Why would it take so long?

Stickyjonz by Great Citizen / Super Citoyen
  • 2895 Views
  • 7 replies
  • 0 Bravos

unable to process payment

Can @CS_Agent please contact me - I am trying to activate the extra 6 gig promotion, but keep getting "unable to process payment" I know my payment is fine because I'm on auto pay! Please help I don't wantto lose this promotion!

djatar by Great Neighbour / Super Voisin
  • 466 Views
  • 1 replies
  • 0 Bravos

Lost Service all morning

Is there a known outage? I have not had phone service all morning. I am waiting on an important call today. Is there someone I should reach out to?  

jgurholt by Good Citizen / Bon Citoyen
  • 2558 Views
  • 12 replies
  • 2 Bravos

Won't Allow Topup

I've topped up my account but I wish to change my plan to include the new "bonus" data. It won't allow this change. I would like:90 day passUnlimited Provincial TalkUnlimited International Text 12 + 6GB Sata at 3G speedIt's prompting me to "top up" t...

eastynsmummy by Great Neighbour / Super Voisin
  • 781 Views
  • 4 replies
  • 0 Bravos

Refund

Accidently paid for 90 days only for Data. Did not see the plan, was my mistake. Asking for a refund to sign up for a plan.

Valevych by Great Neighbour / Super Voisin
  • 1102 Views
  • 6 replies
  • 2 Bravos

Bill Payment

Hello, My next bill payment date will be Aug 9th.I requested my phone # porting service to Fonge cause I've got a phone from my company and I don't use my phone anymore.Unfortunately, Fongo let me know porting will be done Aug 9th.I removed auto pay ...

canavan by Good Citizen / Bon Citoyen
  • 1158 Views
  • 5 replies
  • 0 Bravos

Resolved! invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!

ec12301 by Great Neighbour / Super Voisin
  • 3724 Views
  • 7 replies
  • 0 Bravos

Unable to Change Plan Requesting Assistance

Hi,My account on the $37 plan (province call and global text) was suspended.I tried to change to a new plan $47 (province call, text and 1GB 3G) and was asked to add money.I added money but was re-activated on the old blance. The account has $11 rema...

lokogan by Good Citizen / Bon Citoyen
  • 819 Views
  • 2 replies
  • 0 Bravos

Resolved! Renewing U.S. roaming plans and exact time of expiration

Hi, Let's say I'm spending 17 days in the U.S. I notice that Public Mobile doesn't allow people to renew the exact same roaming plans before they expire. 1) At what exact time does a plan expire? 12 a.m. pacific standard time? 9 a.m. eastern standard...

Acqua by Good Citizen / Bon Citoyen
  • 3345 Views
  • 11 replies
  • 0 Bravos

Resolved! Waiting for refund for more than 2 months

First of all, I am sorry about my English! I didn't want to submit my issue publicly in the Community but I tried to send private messages to @CS_Agent and I got this error:  "Their names have been removed from the Send to list." I am waiting since M...

brunnakato by Great Neighbour / Super Voisin
  • 2090 Views
  • 9 replies
  • 1 Bravos

Resolved! Varying charges on my auto-payed CC account

I have a $120/90 day w/AutoPay plan that started December 2016 for my son, but my CC statement shows a Public Mobile charge of $122.04 in March and $128.82 in June. If nothing changed on the account, shouldn't these be the same?

SeaBee by Great Neighbour / Super Voisin
  • 1051 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.