[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plans and Change Over
@Alan_K Hello, I have a few questions so I will lay them out point form. Is there any price diffence or advantage between 30 day payment cycle and the 90 day cycle?Are there any fees for changing a BYOD plan at next 30 day or 90 day renewal date?I ha...
Is Anyone In Doubt?
Hey Guys! I switched from a MAJOR network to Public Mobile. In case anyone is in doubt about the effectiveness of PB, please be assured that you are onto the best provider!
Resolved! Data not working
My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.
Hoping for promos this weekend!
Seeing that they are removing 3 nice plans Monday I'm hoping they put a promo on this weekend for your next month of service free or the 25$ credit for referral! I have 2 phones I'd like to switch to public mobile, I already have 3 phones with them...
Resolved! US Talk/Text/Data plan + quality
Hi everyone, I often go to the US within less than 24-hour notice and need a talk/data/text plan. How long does it take for the US add-on to take effect? Also, does anyone have experience on the quality (i.e. any issues with dropped calls/slow data)...
cant turn on data on Moto 4g
HiJoined PM about a week ago, no problems at all.Phone calls no problem, texting no problem- just cant get data.have gone to the website suggested by other members and configured the phone APS settings correctly, turned phone off and turned back on, ...
The future of PM and its cheap rates...
I'm wondering about how PM will stay cheap when it is starting to be available in stores and one of the slogans on the website (is or was) that PM has no stores which helps "keep costs down". I have noticed for awhile now that the plans are pretty ch...
Resolved! Update credit card
I tried to update my account and when it asked for my credit card information I was entering the expiration date and my card expires 2025 but the highest option on the select dates drop down box is 2024... how can we get the website updated so I can ...
"Generic error" at sign up and now "invalid sim"
I am trying to sign up my mother in law with PM. We bought the sim card at an authorized retailer. I went through the sign up process. She wants to port her number. When I clicked submit, it took a long time and then game me a "generic error" message...
Resolved! No Data Can't Sign in to Network
My friend has a 90 day plan (12GB+3GB bonus data at 3G speed) but is not able to access his data. In his account, it says he has the plan that he has, but under "My Data and Addons" it no longer tells him the amount of data that he has and how much ...
Double payment.
Hi your service took a double payment from me, I'm literally screwed for accomidations if I don't get that 56$ back ASAP! pleaee do not give me the yadda bs about fortunately it'll be there next month because it's not my fault your system took doubl...
Resolved! Changes to plan
On average, how often new plans are added and changes are made to existing plans? I do see there are some new plans in this year.
Plan won't reactivate
Hi,My accoubt had been suspended as there were not enough funds in my account. I have now added more with a voucher but the service is still not working. I have already restarted my phone multiple times and waited overnight.Thanks for the help!
Resolved! After porting my number from chatr to public mobile, only go to voice mail when calling in?
dial out is fine. Do I need to wait longer? any idea? thanks.
No service and auto pay is on
Hi my service it's been cut out this morning but I do have the auto-pay on my plan. can you please check this out as soon as possible and let me know what's going on???? please
Resolved! Sudden "talk not included in your plan" error for unlimited talk plan
Hello,My account is active and includes talk - $120 per 90 days that consist of- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI am on this plan for more than a year now. However, since last 4 days I am getting "Talk is not include...
Resolved! Two SIM cards on one Account?
Hi everyone, Do I need to have a spearate PM account for each SIM card I have? Or can they all be under one account?
Resolved! Porting a number to PM on a Holiday
Hi everyone: I'd like to port a number over to a new SIM today. Should I expect any issues as it's Good Friday?
Resolved! Is it normal for Rogers SMS messages to be delayed (new activation)?
Hi, I just switched from Koodo to Public Mobile yesterday. SMS messages from another Koodo phone were delivered instantly but messages from a Rogers phone took over an hour to be delivered. Later in the evening SMS messages from the Rogers phone appe...
Just ported 2 phones - Different experience on each
I switched over my phone from Bell Thursday afternoon... I'll start with what happened, as an FYI to other newbies. I do have one question at the end. Went with a new number, confirmed everything worked, then ported my Bell number. The new number ...
Resolved! aren't my referred friends supposed to get a 10$ credit?
I recently referred a friend. Public Mobile's website says (emphasis added):> Refer-a-Friend Reward – Every friend you refer gets a one-time $10 credit plus you’ll get $1 off every 30 days or $3 off your plan every 90 days. But my friend doesn't see ...
Resolved! International texting
My daughter has public mobile along with myself. We both have international texting. But cant seem to text each other. Any advice is greatly appreciated. She is in Germany, Switzerland, Austria, and Holland.
Resolved! All Telus towers but reception better on Speakout
I just switched from Speakout to Public Mobile and noticed at home the reception bars on my phone went from 3-4 with Speakout to 1-2 with PM. Looking on the cell tower map that might explain this curiosity, I notice that there are NO Rogers (Speakout...
Resolved! Referral of Friend after SIM activation
Hi everyone, New member here just activated with PM. Is there really no way to add my friend as a referral after the SIM is activated? The sales clerk at the store was doing it for me and forgot to ask me. I mentioned it near the end and he said he c...
account lock out
hi i keep trypin to sign into my account n has told me that i am locked out to contact support but as we know there isnt such a place to phone can n e one help?
Activating sims card
When I try to activate it keeps giving me an error code and will not let me continue past second page. It refers to phone error? Marc
Resolved! MEDICAL EMERGENCY!! NEED PUK CODE TONIGHT!!
There is a very old post that made me laugh so hard (a kind of crazy laugh) I had to include it. I could be told not to revive old posts and that's well and fine.However, this post is serious and deathly important. My post is a matter of life and de...
Resolved! message to Moderator
Why is it that there are no instructions on how to send a message to the Moderator? These instructions should be posted prominently in the community pages. I was only able to figure out how to do this when another fellow Public Mobile customer on t...
Can not call!
Hi guys, i'm using the 25 for 30 plan with data and everytime i try calling someone there's an automatic voice that said talk is not included in my plan. Can someone tell me why?
Missing my Rewards
I have auto payment on which gives me a 2 dollar credit every month but for a couple months know I havent been getting the credit... let me know plz
