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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not Receiving 6 digit Pin text

Trying to activate a new account. Sim was registered in store. When it says it’s going to text me a six digit pin, nothing comes. Ideas? Help please.

Resolved! New 40$ plan for old customers

i have been with public mobile for 8 years if I transfer my plan for 40$ plans am I eligible to get loyality and auto pay rewards ? How much it going to cost me then ? Could you please reply ? Called customer service waited 30 mins no customer repre...

Not receiving

I have not received my SIM card after 2 weeks. Where is it

I Need help making a payment for my fathers phone.

My mother passed away, so the ownership of the cell phone that my father uses was transfered into his name upon her death. I am an aurthrized user on the account. My father does not have a bank account or any credit cards.. long story, so I have had...

Re: Messaging Moderators

Im currently trying to change pho e number but it keeps saying failed I refresh the list and try each and every one of them and it repeats the fail message

Unable to make or receive Calls

Hi, I am Unable to make or receive Calls, tried restaring phone, reseting phone, removing inserting sim card, nothing works Don’t know how to tag a moderator here either please helpthanks!

Resolved! Change Plan after expiration

@Moderator_TeamI need help from a moderator to apply changes to my account. Account Status: Plan Expired.I changed my plan from 90-day to 30-day. Thank you.

Access to Voicemail?

Need help accessing my voicemail, I dial 1-306-580-4001, the voice recorder prompt me "Enter your mail box number", so I enter my cell # , than I was prompt "Please leave a message on your voicemail"... BUT I did not want to leave my own voice record...

Invoice

Hi. How can we get invoice? Is it possible for a company to get invoices?Thank you!

New cell

90 Day Renewal and moving to new province

I'm set up on the 90 day auto renewal program. My next renewal is mid may and we are moving out of province (from ON to BC) at the end of June. Should I continue my auto renewal and once in BC do a change of phone number request? Or should I cancel b...

How to pay link

The How-to-pay link from the My Account page goes back to the PM main page.

Resolved! Purchasing a Voucher

When purchasing a Voucher and my payment is say expected to be $180, do I buy a Voucher for that amount or that amount plus taxes to be redeemed later through my account? Thanks in advance!

Considering Purchasing an IPhone 7/8 Plus in US

Hello, I am using a very slow and end-of-life iPhone 5. It is time for me to upgrade. I want to buy a second-hand iPhone 7 or 8 Plus with a minimum of 64GB storage. An alternate option is a 7 Plus 128GB refurbished phone from the US apple store ($689...

locked out

Hi, I am locked out of my account. Can someone unlock for me so I can make a payment? Thank You

KUDOs!!!

KUDOs!!!This new $10 plan is the "cat's meow" for me. I just registered with PM 2 days ago, and I have to say (well, I really don't have to, but I will anyway) that I think everything about PM is just great!I have had a cell phone for less than 2 yea...

SIM Activation Problem

I have tried everything my account and plan is all setup but the SIM card is not getting a signal. It has no number associated with it even though I picked one. I see the last fourdigits of my SIM card on my profile. Please Help!

Activation of New Sim Card

Hi there, I am just trying to activate a new Public Mobile sim card. When trying to unlock the phone after inserting the new sim card it asks for a unlock PIN number. My prevous provider provided me with these pins but I think I inserted these too m...

Resolved! Problems porting

I just activated a new SIM, created a new account, and completed the form to port my old number from Rogers/7-11 Speak out. Since then, I’ve been able to make calls, send/receive text messages, and make calls, but any incoming calls go straight to v...

My account

I can't login to my account and i can't reset password

Mssg: talk not allowed on this plan

I just registered for the $40 unlimited talk and 1+1 GG plan. When I try to make a phone call, I receive a mssg saying talk not allowed on this plan!

Resolved! Public mobile auto charges my visa $75, ywt i atill have to buy a 25 voucher each month from 7-11.

Resolved! Access Voicemail with 1 Key: Invalid MMI Code

I can access my voicemail by dialing my number.When I dial "1" I get the message, "Connection problem or invalid MMI code".When I press and hold the "1" key I'm directed to Settings where I find Voicemail Number <not set>.Location is Yukon. Do I ne...

I was charged twice & my balance is $0

I signed up for PublicMobile on February 1st. Built my own plan, 90 days with autopay. After paying, I decided I would probably need more data. So I upgraded my plan and paid the difference so it would take effect when the plan renews 3 months later....

Resolved! Public Mobile claims my credit card company is denying my request but they aren't

Greetings, I need urgent assistance with this problem as I have now lost service for my phone, which I require for work. I have attempted several times to pay for a renewal of my old plan using the same credit card with which I first registered for P...

Re: Plan updates + new $10 limited talk and text plan!

Hi, I had the phone # with Publicmobile for a few years ago, now I' like to restart with this package for $ 10 / month. My 3 is 647========. Thank you

Data, MMS and incoming calls not working Sonim XP7

Hi guys! I recently bought a used SONIM XP7 phone. It is now unlocked (it was previously ROGERS). I cannot use Data on this phone. How do I configure the SONIM XP7 so that I may use Public Mobile's Data plan? I went through this already on my iphone ...

MMS Virus?

I've recently been receiving MMS messages from 2 phone numbers.One being from one of my close contacts and the other from an unknown but local number.The message simply contains an attachment to download, nothing else. I blocked the messages from th...

Resolved! My data usage already gone at 75%

Hi, I received a message stating that my data plan was used at 75%. I am a bit surprised because usually, I have more than enough to order a 1 GB, I never use it completely. Is it possible to check? Thanks.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Not Receiving 6 digit Pin text

Resolved! New 40$ plan for old customers

Not receiving

I Need help making a payment for my fathers phone.

Re: Messaging Moderators

Unable to make or receive Calls

Resolved! Change Plan after expiration

Access to Voicemail?

Invoice

New cell

90 Day Renewal and moving to new province

How to pay link

Resolved! Purchasing a Voucher

Considering Purchasing an IPhone 7/8 Plus in US

locked out

KUDOs!!!

SIM Activation Problem

Activation of New Sim Card

Resolved! Problems porting

My account

Mssg: talk not allowed on this plan

Mssg: talk not allowed on this plan

Resolved! Public mobile auto charges my visa $75, ywt i atill have to buy a 25 voucher each month from 7-11.

Resolved! Access Voicemail with 1 Key: Invalid MMI Code

I was charged twice & my balance is $0

Resolved! Public Mobile claims my credit card company is denying my request but they aren't

Re: Plan updates + new $10 limited talk and text plan!

Data, MMS and incoming calls not working Sonim XP7

MMS Virus?

Resolved! My data usage already gone at 75%

I can't receive calls nor make any calls.

International phones sold online

Xiaomi Note 10S voice not working on roaming USA

Help faster

Remove credit card details