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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2564 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4735 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37685 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49207 Views
  • 182 replies
  • 30 Bravos

Resolved! Getting a ton of spam calls since switching

Hoping someone could help with this issue as it's starting to get very annoying.  Since switching to Public, I have been receiving a ton of spam phone calls from area codes all over the USA and Canada.I let every call go to voicemail and I've blocked...

Screenshot_20170411-192536.jpg Screenshot_20170411-192604.jpg
oadest by Good Citizen / Bon Citoyen
  • 6354 Views
  • 31 replies
  • 2 Bravos

LGX POWER

My LGXPower phone was formally from Kodoo and is supposed to work on Public Mobile Network but some how it will only work when on wifi but barely  work .. when on normal network mode.. it wont even show if I am on 4G or LTE.. is there anything i can ...

raven2332 by Great Neighbour / Super Voisin
  • 2371 Views
  • 16 replies
  • 0 Bravos

Resolved! Long Distance

I have added the Long Distance as an add-on to my plan but it is not showing up. Can anyone help.

ashleypham by Great Neighbour / Super Voisin
  • 1538 Views
  • 5 replies
  • 0 Bravos

Resolved! account suspended after putting add-ons.

Hi,   Today I decided to put a canada wide talk addon to my plan but after I did that my account was suspended.  Can someone please fix this?  

chriscsk by Great Neighbour / Super Voisin
  • 1595 Views
  • 6 replies
  • 0 Bravos

Resolved! US Roaming Quality

I'm interested in getting the US Roaming when I go to Florida this summer. Just wondering if anyone has had a positive experience and if reception and speed is reliable. Thanks in advance!

Ku214 by Great Neighbour / Super Voisin
  • 1807 Views
  • 6 replies
  • 0 Bravos

Help - data not working

I was a legacy customer and just switched over to a current 90 day plan (6gb data). But my data doesn't seem to be working. It worked b4 with my $40 legacy plan. Do I need to change something on my phone??

Kdog by Great Neighbour / Super Voisin
  • 1055 Views
  • 7 replies
  • 0 Bravos

Best VoiP and SMS/MMS apps

Hi,I've been using TextNow on and off for a few weeks and overall,I like it.... except the ads!   Removing the ads is around $30/year, which I find to be too high for a recurring charge. I still like TextNow, as it gives full SMS/MMS capabilities, an...

neilselden by Town Hero / Héro de la Ville
  • 12094 Views
  • 28 replies
  • 3 Bravos

Resolved! BC-Kamloops new phone number not an option

I am trying to move my Dad over to PM and get him a new number but for some reason they don't have BC - Kamloops in the list of available locations to get a new number.  Has anyone else had this issue?  Is there a way to get a Kamloops number? He cur...

lrhk007 by Good Citizen / Bon Citoyen
  • 2406 Views
  • 11 replies
  • 0 Bravos

7x airmiles at Shell

Found this on rfdShell is offering 7x airmiles when buying giftcards. Usually you get 1 mile for every $10 spentI have seen public mobile vouchers there before. Combining this with my 4% amex is going to be an awesome deal 95 cash miles = $10 in e-vo...

Vickel by Model Citizen / Citoyen Modèle
  • 1970 Views
  • 8 replies
  • 10 Bravos

Resolved! Issue Changing plan

i am trying to change my plan however when i topped up with the amount it didnt change the plan at all can i get some assistance please?

Seadogjr by Good Citizen / Bon Citoyen
  • 1682 Views
  • 6 replies
  • 1 Bravos

Resolved! Looking to buy a phone

Just wondering if this phone will work NUU Mobile Z8? Newegg has it on sale.

Dan1611 by Great Neighbour / Super Voisin
  • 1885 Views
  • 9 replies
  • 0 Bravos

Resolved! System won't let me downgrade from 90 days to a 30 day plan

I have enough funds but the system wont let me and says please try again later. I would like to downgrade my plan to a 30 day , my plan expired and I was never honered the 12gb for 90 days only the 6gb which was another promo. In October .

Templewood by Good Citizen / Bon Citoyen
  • 1129 Views
  • 4 replies
  • 0 Bravos

Asking for referrals

Hey community,just wondering if PM / community has a position on asking for referrals. I know RFD discourages/ doesn't allow it. I do not believe I have seen anything here.If there isn't would it be appropriate to post in a thread "if a someone helpe...

mimmo by Retired Oracle / Oracle Retraité
  • 1575 Views
  • 8 replies
  • 0 Bravos

Resolved! Going out of country, want to confirm how to keep my number/plan

I'm on the 3 months billing cycle from end of last year's promotion, and my current cycle finishes end of this month. I will be out of country soon and won't need my Canadian plan obviously, but I want to confirm what I read here before, that the PM ...

jzmtl by Good Citizen / Bon Citoyen
  • 1440 Views
  • 4 replies
  • 0 Bravos

Resolved! Travelling Overseas

Hi guys, My mom is looking to travel to Hong Kong this summer. I was wondering if the "400 min Intl Long Distance (Incl Canada & US)" addon covers Hong Kong? I was searching the forums and all I could find was roaming in the US. If PM doesn't have a ...

Watoko by Deputy Mayor / Adjoint au Maire
  • 4691 Views
  • 12 replies
  • 1 Bravos

Resolved! LG G3 receiving but not sending mms

My mom recently got an LG G3 and the phone is able to receive mms texts but it will not send. I have inserted the correct APN settings and it sent an mms once and that's it. Now it will only receive but not send. I've tried restarting the phone, I've...

b777 by Great Citizen / Super Citoyen
  • 4015 Views
  • 9 replies
  • 0 Bravos

receipt fo payment

Hi I am wondering why is it so hard to print a receipt to the exact amount, that ones credit card has been charged. This function and confirmation of payment would resolve a lot of issues withautopay, incorrect amounts charged and would free a lot of...

dr-et by Great Citizen / Super Citoyen
  • 1194 Views
  • 4 replies
  • 0 Bravos

Resolved! cannot make a payment

Maintenace is on 9th April but I can't view my plan details and make a payment today. Since my plan is due on 10th April, need to recharge before by due date, please help!!

4siu by Good Citizen / Bon Citoyen
  • 1221 Views
  • 3 replies
  • 0 Bravos

Plan automatic renewal success!

I want to share my experience with my autopsy renew process. It worked flawlessly! There was no pause ins service at all, everything worked.Other than that, I didn't receive any texts letting me know I got renewed. My referrals did not reset to the n...

Raven_Jet by Model Citizen / Citoyen Modèle
  • 1032 Views
  • 6 replies
  • 1 Bravos

Cuba???

Can I text from Cuba back to Canada with Public Mobile???

jessecriss by Great Neighbour / Super Voisin
  • 2733 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting number from freedom mobile

Will be porting number for my wife from freedom to public mobile what do I need I know her freedom mobile has to be active while doing porting someone said you need a pin number from freedom is that the pin number which she used to login or does she ...

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