[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Indian status tax exemption
I'm a status Indian. How would I go about getting the tax exemption from Public Mobile.
reactivation
my plan will not change or reactivate, when i try to top up my account balance is 0
No service
I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...
Resolved! No service when woke up
I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...
Resolved! Autopay - account status expired
I looked in my account and it showed that it had expired but new month cycle had changed to next month. I checked my credit card and there was a billing transaction for PM. I still had service. Hopefully this glitch can be fixed as it is confusing...
Resolved! can't call or receive calls
My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long...
Lost my phone number to a defunct sim card.
Hi, I purchased a SIM card from Walmart and brought it home to activate. During the activation process I filled out all the information and set to transfer my old phone number from a Telus account. Something went wrong in the process and my phone s...
Resolved! Voicemail Suddenly NOT working gives me bizarre message.
My voicemail which was working fine for weeks suddenly is not working. When I dial in to my voicemail (from my usual location) I get the message that ....Sorry you cannot make this call because you don't have a long distant plan..." Please fix!
Resolved! update credit card
I need to update my payment information to my new credit card.My issue is my new card expires in 2025 and the drop down window only goes to 2024.Im not interested in purchasing vouchers to top up.
iPhone sends MMS but cannot receive MMS
Hi there, I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them. I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am u...
Text not working
I use a iPhone 7 my texting worked Perfectly fine before I had no issues I can make phone calls I can receive phone calls I can receive text messages I just can’t send them the error every time
Account Suspended?
Hi, I've seen a few threads like this, but none of them have seemed to describe my exact situation, so here goes.I am on AutoPay, my payment was due April 10th. I got the usual text on the 10th saying that my AutoPay and Loyalty rewards had been appl...
Resolved! Nice to know what this is about..
so do the credit's accumulate after the $0.00 balance?
Resolved! My Account access
I have a friend that signed up for PM about 20 minutes ago - when we finished the activation process, there was an error message that popped up saying to try again. However, they are able to make and recieve calls and send txt messages without issue ...
Resolved! Subscriber has died
A friend's Aunt activated a phone on PM before entering hospital. Sadly , she passed. My friend has Power of Attorney and is Executor of the Estate. I don't believe there's a record of any log in information.His son is willing to take the account ove...
Resolved! I can't change my plan Now
I want to change my plan now and I have the adequate amount of funds in my account however whenever I select the plan and I click "Yes, Change Plan Now" it just takes me back to my account home page and nothing has changed. I still have the same fund...
unable to access data brand new to PM
Hello, My husband today was set up on PM and has a new phone number etc.. (he did not transfer a number) we are good to go on the $40 plan that has 5GB of data on the 3G. He can recieve and make calls and texts and can log on to our home wifi. He has...
Resolved! Autopay Issue
I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing...
Phone doesn't work
When I tried call out, it said "Sorry we can't complete your call. You don't have active long distance call add on. and this call not cover by your plan......" And also nobody can call me either. What's going on here. What should I do? (2 threads...
Resolved! Can’t access account
I have a Public Mobile phone number and it works fine. However, I can’t log into my account to check it because I get a message saying Public Mobile doesn’t recognize my email address. However, I have received emails from Public Mobile at that ver...
Resolved! Are Flip phones and non smart phones compatible?
I have a Huawei non smart phone from Wind Mobile and a LG flip phone from Mobilicity. I called Wind Mobile to unlock the Huawei but when I put in my SIM card from Virgin Mobile the phone doesn't recognize it. I tried calling Mobilicity to unlock th...
PAYMENT INFOR
Hi, I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.
Autopay
I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!! Require assistance and a fix
problem registering my second line
I have 3 phone lines that I activated with the same email adress, I cannot regester my second line for self serve as the page says that the email has already been used and I cannot access the second line through my account. I am looking to change the...
Resolved! Autopay
I’m new to PM and registered with autopay. Received a text from 611 advising payment due April 9 but if on autopay, ignore this message. I thought my credit card would be automatically charged yet no charge is showing. Does it normally take awhile...
Resolved! Add fund$ to account
I want to manually add funds to my account in preparation for plan renewal. Can I do that without removing my autopay ? Thanks in advance.
Calls dropping on 3 separate phones (2 in Ottawa and 1 in Barrie)
So, I've been noticing calls have been dropping on 3 separate phones in 2 completely different geographic areas. All Android phones, Pixel XL, LG G6 and a Samsung S3. It seems to only occur between 3pm and 5pm. Talking between these 3 phones, calls...
Resolved! Rewards not applying?
On a 90-day plan for $120 that shows I get $6 loyalty reward and $6 autopay reward. Upon payment, I'm still being charged the full $120 to my credit card. Confused as to where the reward perks come in?
Resolved! Voicemail Limit
Is there an Addon to increase my voicemail inbox limit ? I work sales and 10 messages isn't enough. Please advise. Thank you !
