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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

HELP - Sorry, your account activation request has failed

Just got myself a sim yesterday and now on the last day of the fall promotion, the end of my application is giving me this error: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.c...

Private Message To Mod

How long usually it takes for Mod to read/reply private message? @Saray_O @Caroline_DI have activated my Sim card last night, but still I don't have any service neither from old provider nor from PM. It's so frustrating....

Resolved! Porting problems

Hello, I tried to port my number from Rogers last friday but it failed. I can make calls and I have data but I don't get any incoming calls. I tried messaging the moderators but no one has replied yet. Can someone help me please?

Anybody in KW with extra SIM?

I wish I had heard of this deal earlier. Please let me know I will pick if up!Thank you

Resolved! Switching from Bell

Im trying to switch my number to public and one of the things it is asking is for a alternate phone. What do i put there?

Volume of new customers - how high is your account number?

I'm wondering how high new account numbers are: Sep 3 - my daughter signed up for PM - her account number is approx 907000 Oct 25 - my wife signed up for PM - her account number is approx 940000 Oct 28 - I signed up for a test phone - my account num...

Activation failed, porting from TELUS

@Saray_O I did my sign-up yesterday afternoon and I got through all the steps, except at the end it said activation failed and pointed me to the community. Could you please see whats wrong with the account? It is for my sister. I can give you all the...

Can a Mod reactivate a cancelled account?

Good day, I understand the moderators are probably flooded with emails, messages, and questions, however I am looking for some guidance. I purchased the 90 day promo plan for three members of my house hold. Two of the three registered fine and the ...

URGENT request for moderator help: Porting Number to Public Mobile

I just signed up for Public Mobile. I wanted to port my Koodo phone number to Public Mobile but during the activation process it said that because I was coming from Koodo, I should sign up for a new number and then have one of the moderators port th...

Porting from Wind Mobile

Hi Experts, I ported my number from WIND Mobile this past Friday monring and I can make calls and send/ recieve text messages; however, incoming calls go immediately to my old carrier's voicemail. I used my old carrier' PIN to port the number. I at...

Resolved! Re: Sorry, your account activation request has failed

I seem to be having the same problems as many others on this forum:1) Sorry, your account activation request has failed2) Account not being created After attempting to activate last night, it said "Sorry, your account activation request has failed" b...

SIMS AVAILABLE - remote activation

2 available in Nanaimo: activate per this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/NEED-SIM-BUT-FAR-AWAY-from-Monteal-Toronto-Vancouver/m-p/100779#M18919 Private message me if interested: http://productioncommunity.publicmo...

Missing GB

I upgraded my account to receive 12 GB starting at my next cycle but it still says I have only 6 GB and the new cycle began

Have been waiting number porting for 3 days

Hi there, I activated the SIM last Thursday. Currently I can dial out and use mobile internet. But I cannot receive incoming call. Then on Friday I sent mesage using "Contact Us" and "Private Message to moderator" but no reply. Please help. Thanks.

Ported over but cannot send or receive text messages

I ported over yesterday last night and I received a text from PM and it said it was fine.The data worked but now I cannot send or receive texts. Originally I could send texts but not receive but nothing is working now for that. I can make a phone whi...

Last day of the promotion

Finally, the last day of the promotion. Hopefully,everything becomes normal next week. Wish PM can do better next time. Thanks to PM team, and welcome all the new members

Resolved! Messaging Moderators

How do you know which Moderator is online? I'm currently having difficulties trying to resolve an Porting issue which has been ongoing for over a week. I have yet to recieve a response from a Moderator, and instead of sending multiple messages and cr...

Just tried to port number, but now cannot access PM self-serve account!

Hi everyone! Happy Sunday! I have a little conundrum that a lot of new users also seem to be having...I can't login to my self-serve, my PM SIM is not working, and my old number that I wished to switch my new PM account looks like it's lost!! So my q...

Resolved! Solved

This NEEDS to be top priorityMajor account problem I have filed complaint to CCTS as of this morning as no response from any Public Mods yet in past 2 weeks & this is URGENT@Shazia_K @Mary_M @Saray_O @Val_T @Jeremy_M 2 weeks ago I completed future p...

Frustration

Did somebody notice something strange ? Somehow people start calling other person and reach me out there.Also who do i have to talk for a refund ? I change my Father from GF plan to the promo one and somehow was charged 240$. I send a text since Wedn...

Wife's account can not be accessed. Password reset method not working either.

Wife activated a new sim yesterday. Payment went through and sim is now active. Wants to port her number but can not access account. For some reason, the password is not being recognized. Doing the "forgot password" route does not work either. The e-...

13 days...can't receive calls or SMS but data works so I've got that going for me...

So 13 days later and I'm at a loss on what to do (minus spam every mod but I don't want to do that since I know everyone is swamped I imagine). I've messaged a mod who told me it was definitely a stuck port and to provide with additional info...I pr...

Extra SIM-Mississauga

Have an extra SIM, just got back into town (Mississauga). $5 bucks (cost) and a referral and it is yours.Next two hours is when I can be available. Send me a pm. Cheers!

Can't receive calls

Hey. I'm having issues with my port. From what I gather it is not complete yet. Can someone assist me on this?Thanks

No SIM

My SIM card is inserted into my iphone but for some reason it shows up as "No SIM" On top of that, terrible terrible service when I called in to get help. This woman directly hung up on me after being asked to repeat what she was saying. Hoping to g...

Resolved! What if...then what...?

Hello All, I just have a thought. If say June 2017, I suddenly hit the jackpot, win big time and decide to avoid the rigid Canadian winter for good, and retire to the Cook islands in the south seas...then how do I go about terminating my plan with...

My plan did not change

I changed my play to 90 day 12G new plan from 90 days 6G, on Nov 11, and make it effective today. However, it did nothing change. plase confirm!

AWFUL customer service.

I have been waiting since thrusday to get my proper service. I cannot receive incoming calls on my PM network and I cannot receive texts on my Wind network. I'm stuck in the middle of no where. Where are all the MODS?? Why our issues not being resolv...

Live in Calgary, choosing a number in Canmore?

Hi, I live in Calgary, but there's no area code 403 available when I'm doing a search. If I choose my local city as Canmore, I notice there are a lots more options for area code 403. Would it be fine if I choose my local city as Canmore and get a 403...

Vacation plan or hold my number help needed

Hi pm members,I am planning to switch my another number from Rogers to pm.I would like to switch pm now.Is there a vacation plan or hold my number active.I chooses the 90 days with no text or data and no calling.Its not letting me to proceed. Without...