Does anyone have this problem too? Payment due date is Apr 24 (the correct one). But autopay date is showing a different date (May 11).
It seems that my autopay won't kick in until May 11 while my plan is expiring tomorrow. Anyone has similar issues? Is this the issue that PM is dealing with currently? I read the PM announcement, but they are referring to 'renewing plans before they expire", I seem to have the opposite problem here.
@UFO wrote:Does anyone have this problem too? Payment due date is Apr 24 (the correct one). But autopay date is showing a different date (May 11).
It seems that my autopay won't kick in until May 11 while my plan is expiring tomorrow. Anyone has similar issues? Is this the issue that PM is dealing with currently? I read the PM announcement, but they are referring to 'renewing plans before they expire", I seem to have the opposite problem here.
@UFO That is definetely a problem and you account will get suspended. Since it's too late to contact the moderators your only option at this point is to ensure you have enough funds in your account to cover the renewal. If you don't then just login into selfserve and enter a onetime payment for the amount or you can also make payment by dialing 611 from your phone.
By having the required amount in your available funds the renewal will get processed and the dates will sync up without losing service.
@UFO wrote:Does anyone have this problem too? Payment due date is Apr 24 (the correct one). But autopay date is showing a different date (May 11).
It seems that my autopay won't kick in until May 11 while my plan is expiring tomorrow. Anyone has similar issues? Is this the issue that PM is dealing with currently? I read the PM announcement, but they are referring to 'renewing plans before they expire", I seem to have the opposite problem here.
In your case and because it's tomorrow I would already top up my account now. And see if tomorrow the date will match.
