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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Service - Iphone 8 Plus

Hey Everyone! Bought a second hand phone (I know, I should have looked at it more but I didn't so please just help), and when I went to put in my sim card it recognizes it as Public Mobile but says "No service". Everything else on the phone works it...

Resolved! Use Data for MMS Only

My PM plan comes with a limited amount of data that I do not want to waste. Based on what I have read, MMS messaging requires an active data connection, but does not use your data. My first thought was to create an APN and set it's type to MMS only. ...

Resolved! Freedom Mobile $10 Family add on vs Public Mobile $15 plan

I've been on the Public Mobile $15/mth plan since March 2019 and receive discounts for autopay ($2) and friend referral ($1). So my monthly cost is $12. Coming up to my 1 year anniversary I should get another $1 off for loyalty. Freedom Mobile is ...

Virtual Network Operators

https://globalnews.ca/news/6576650/telus-ceo-jobs-crtc-mvnos/ Would this be good or bad if there were more competition as far as mobile services offered in the Country.

Resolved! finished minutes

If I have used all the minutes in a Canada wide plan, is there a way to but more without changing the plan?

Resolved! How do you become an Oracle?

Now that 2 Oracle's have gone off into deserved retirement . I would like to know PM 's criteria for picking Oracle's. Thanks.

Resolved! You can now pay for your SIM with PayPal. Will you soon be able to use it for your service?

It seems that PM is allowing SIM purchase by PayPal https://store.publicmobile.ca/cart . Will paying your self service account with PayPal soon be an option here?

Switching carriers

Do I need a new SIM card to change from virgin mobile to public mobile?

Resolved! Voicemail - Accessing Recently Deleted Voice Msgs

Hey, so I'm able to get into my voicemail and listen to my voicemail remotely but I accidentally deleted a msg and then when I try to go to retrieve recently deleted messages by dialing 19 or *3 through the options they give it says invalid entry.. i...

Resolved! Refer-a-Friend Reward

Are you able to see which person or number has signed up under you? Also, I currently have $3 discount each month, does that mean I have referred 3 people?

Resolved! Setting Up Call Forwarding

Do you need another number for call forwarding or does Public Mobile give you another number. I have seen the article about call forwarding but doesn't mention anything about the other number needed.

Resolved! Doubts about data add-on

I am a new member to public mobile. I selected the $15 plan woth autopay option. ImI looking forward to add the 1gb 4g data add on. So does the 1gb 4g data grts activated only after i consume all the 250mb 3g data i have. Or can i use the 1gb data ri...

Resolved! Re: No calling

I'm using a Samsung s8

No calling

I purchased a new connection today. Internet and messaging work but I'm not able to make/receive calls. If someone calls me, then it goes straight to voice mail. I'm using Honor 9i.Can someone help me with this?

Resolved! Lost my access to self serve email.

Hi, tried to send a support ticket but they had an error logging in even though it logs in here just fine.Need help getting new username and password for my account. Thank you!

Resolved! Activation/ porting problem

Hello, I'm new and trying to port my husband's number from Telus the bot says it could take up to 2 hours to port a number but it's been longer than that. Tried to summit a ticket, made it to the end of all the questions and can't submit for some r...

Resolved! Phone number transfer

Someone left me a voicemail that there is something wrong with the phone number that I transferred from other company.But since there is no customer service not sure what is wrong nor to get idea what's going on

Resolved! Name on phone

When I call someone my name doesn't appear.What do I do to put my name on the phone with my number

Resolved! How can I stop a caller sending me text from his phone everyday

There is an individual sending me texts everyday, exactly at the same hours every single day.I called him today and I said to stop it but he is refusing to send texts from his phone How can I block his phone number.

Resolved! SMS for CCTS from text 5129

I received 2 messages within minutes from each other saying its from Public mobile and that unsolved complaints I should contact CCTS etc.. The text came from 5129 instead of 611 and I was wondering if it is a valid text

Resolved! Do I need buy data add on?

I lived in Toronto,I have $10/30days plan ,50min Canada wide talk and 1GB promotion data credit,I will go for 1 weeks vocation to Banff Calgary,according for my plan can I use that 1GB data in Calgary or I need buy data add on ?Does my phone call sti...

Resolved! U.S. roaming data not working

Hello, Community! Help, please. I am in the U.S. Yesterday I purchased the $20 roaming talk-text-data plan. Texting works fine. I haven't tried talk yet. Problem: can't access the internet. I enabled Mobile Data and Data Roaming. I have APNs: Mobil...

Adds on

I already have a regular 45 dollars plan every months, and I want to get US roaming adds-on, 25 dollars. It said I need to get the plan that I already have together with the Roaming adds-on, in total 70 dollars. The fee for the monthly plan has been ...

Resolved! can't change credit card

I am trying to change the credit card for autopay. I can only disable the autopay and then when I try to set up auto pay again with a new card, the old card is still there. It won't let me change to a new one.

Resolved! porting issue

I ported my old wireline number 5 days ago. day 1 could call out, day 2 recived calls and texts, all are working fine on my PM sim. but did not get successful transfer comfirmatiom from PM. my old wireline still can call out. day 5 wireline company ...

transfering phone # with changing provider

I've cancelled my public mobility but would like to keep my existing phone number. What do I do to transfer my number to the new provider?

Most cost effective for US plan

Hi there. I currently have the $40 plan. I am going to the US for a month and would like to know what is the most cost effective way to have unlimited text while there and phone to Canada ( unlimited not requured for phone but reasonable amount of mi...

Resolved! Loyalty rewards

Been a member for just over a year, shouldn't I get a loyalty reward?

Cell Phone Compatibility

Hi,I need to know whether Motorola Moto E4 (4th Gen) XT1767PP, 5.0-inch LCD, 16GB, UAndroid 7.1.1, is compatible with your network?Thanks,Agha

Cannot connect to network

SIM card registers, can find the network but not connect. Verified phone is unlocked. Unsure of next steps can someone please help. I've rebooted and tried manual connection but no luck so far.

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