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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $25 Plan Inquiry

I notice with the new $25 plan that the auto pay gives you 500MB of additional data. Does this replace the $2/month autopay credit?

Number change

When i try to change my cell number it comes back to me number change failed.What can i do to get my number changed ?Thank you.

ACCOUNT SUSPENDED

I sent a money order for Jan payment as i had some issues with my cc and they returned the payment made. the money order was delievered at 11am this morning, however my services are not back active. does anyone know if there is anything else i need t...

Resolved! data usage

I have two 1GB listed on my account, I thought it should be used one up and started to use the another, but I checked my account, for the first one, just used 400MB, but another one already used 68MB.

Resolved! How are the top community rewards really decided?

My theory is that they are decided by some form of commitee made of some or all the Oracle's and 2 to 3 moderators. Everyone know that its the Canadian thing, one of these dates, we are going to form a commitee to comment on what a commitee truly is....

Data Not Working, New Sign-up - Searched/Multiple Troubleshooting Attempts

Hi, Yesterday I helped my mother in law sign up for the $15 100 minute plan which comes with 250MB data on autopay. She signed up for autopay in the store. Unfortunately, I could not get data to work for her. Any suggestions you could offer me would ...

i stopped auto payment last month because there was no need to use phone

and need to restart again but I can not how can I restart using the account

Account disabled

Resolved! Suspended account based on lack of funds

Hello I received following message on my account this morning: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts ...

Resolved! Your reply got accepted as solution!

Whoo-hoo! I recently received a message saying that 'Your reply got accepted as solution' Whoo-hoo! So, what does that mean in regards to rewards? I noticed @gblackma has over 1500 bravos, and it isn't halfway to the month yet!Do solutions get any re...

Resolved! Llamadas internaciones

Hi, I'm glad to be new with public Mobile. I want to know if I can make calls to Mexico and what it cost is

Resolved! Landing page plan?

So...I'm trying to navigate my account to change my plan, I want the $50 8g can/us calling plan-but all I'm offered when I'm logged in is add ons. HELP

Resolved! Accidentally added US roaming too early

I was wondering if a mod could help me, I added US roaming too early. I didn't realise it would begin with purchase and wanted it to start tomorrow instead. Is there a way to "unpurchase" it, or move the start date to tomorrow (13/02/2020?)

payment vouchers

I've been noticing that payment vouchers are not too available at the retail partners. I've only seen them at one location (a big walmart supercenter). Share any experience in trying to find a retailer to buy them from.

Resolved! Add on's instead of a running plan

Hi,If I have left over data and talk time from previous add ons, do I have the option to break away from my monthly plan and use the add ons until exhausted or do I need an active monthly plan running?Also please clarify if the $5-500 minute CA wide ...

Resolved! Porting away from PM, want to keep account.

I'm porting my primary number to a voip provider so I can set up filter rules for nuisance calls, but I'd like to keep my PM account since it has a lot of loyalty bucks. Will I be able to assign a new number to my account on PM once the port takes pl...

Resolved! No incoming call or SMS and MMS

Hi, please, some one in Public helps me out. I activated my SIM card last Tuesday night, and able to make calls, but no incoming call or SMS. All incoming calls go to my land phone

USA Addon Text messages

when I log in to add on USA text messages to my plan my only option is phone and text for $15 - the website advertises $8 text add on????

Can't receive calls from landline!

Hello! This is an ongoing problem for a few months already, anyone could help please? I'd really appreciate that! so basically I cannot receive calls from some landlines (not all of them!), and below is the situation: 1. I did not port any number, I ...

Need help with port

Hello I need help with a port. What info do the moderator need? Been waiting like 4 hours

CREDIT CARD ISSUES

I don't understand why public mobile doesn't want me to sign up for Auto-Pay or allow me to use my credit card to pay. If this bill remains unpaid, I don't want this to affect my credit!!! HELP!

impossible d'envoyer des images par texto mais ok pour en recevoir

bonjour à tous, comme indiqué dans le sujet, je peux recevoir des images par texto lorsque j'active les données, mais mon cellulaire Xiaomi ne semble pas pouvoir les envoyer, peu importe quel numéro j'essaie. Le message d'erreur indique qu'il y a tro...

Resolved! Can a add-on become added as an autopay option?

Hi, I am on the $15 plan but would like to do an add on for $5 that will enable to me have an extra 500 minutes of Canada wide calling. I would like it to be added every month and I would like it to be covered by autopay. Does anyone know how to set ...

Hello

mayi please get some help from a MOD i was talking to one and then they stopped talking to me

compatability

how upto date is the checking your phone to see if it will work on Pm

Resolved! Trying to port number from Koodo but SIMon chatbot ticket form is broklen

Hi Public Mobile Community, I just bought a Public SIM card and have activated it with a new phone number. I would like to port my Koodo phone number over to Public but when I when to the SIMon chatbot it gave me a link to a Submit Ticket Form that w...

Resolved! How is the service outside of Ontario?

I was wondering for people who travel how the service is around Canada.

Resolved! US roaming

Hello all,I am located in Vancouver, B.C. and travel to Seattle occasionally. I usually purchase a US SIM card for unlimited talk, text and data in the states, therefore I do not need the US roaming add on. However, I was just wondering if I would be...

Resolved! Can't access the internet on Umidigi F1

Set it up, swopped my SIM over, everything alse works, I can text, send mms everything else works. Just can't access the internet. Appreciate the help. Thanks.

Resolved! Can I receive calls from overseas?

Hi, I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I woul...

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