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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone # transfer not fully successful

Switched to Public Mobile this afternoon; was assigned a new phone number. Wanted to use my previous #, but Walmart employee said they've been experiencing issues recently with porting over numbers -- told me to do it through my Public Mobile account...

Walmart didn’t want to sell me SIM card

I went to a Walmart to get 2 SIM cards for my family, the guy that worked in the mobile section said they do sell PM sim and proceeded to get the sim. Turns out he only had 3 left, asked if I was going to activate right away. Said I will activate mys...

Resolved! Sign in to network Public Mobile error message and no data access

please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTI...

Resolved! Resetting password

Can the moderator please help reset my password?

Not a question, but a kudos to Wow Mobile in Woodbine Mall

Sadly, this is a bit late, but reading issues here in the Community made me realize how lucky I was to have such a wonderful experience signing up with Public Mobile via Wow Mobile in Woodbine Mall. The young lady who assisted us was very patient wit...

Resolved! Password Reset links not working?

Hi there. Ive been trying for a few weeks now to reset my PM self serve password as I canot log in. I get locked out after 2 attempts and the password reset emails that are sent come about an hour or two later, and the links in them don't work. can ...

My account is not loading

When I login to my account it shows empty screen with hello only, my number is xxxxxxxxx Edit:. Phone number redacted by will13am. Please do not post personal information on the public forum.

Resolved! I’m locked out of my account

I’m locked out of my account cause I forbimy password. I did the security questions and email was sent to me... except none arrived. I checked every box I had still no email. I went through every step and I’m losing my mind. Someone please help me.

Resolved! Is it possible to keep my Koodo Number?

I want to join, but I'd like to keep my Koodo number. Do I still have to buy a new SIM card? My Koodo number expires on Oct 6. I would apprecaite some help. Best,Sanita

Resolved! Switch from old $30 plan

I enjoyed $10 discount for 6 months on the old $30 plan. Now I have future dated a change to the current $25 plan. It seems to be the same service (unlimited Canada wide, 500 + 500 data) for less cost. My question is concerning the current extra 1G d...

Multi Media not Working

I have the $50 plan. My text and calling is working but I cannot send pictures. Any advice?

Resolved! Account

I am unable to add the top up that I had already bought for my account. I forgot to set up an account online and now it seems that I cant since I no longer have time on my phone and cannot receive the confirmation text anymore, to set up my account. ...

Resolved! Cant recover login because Forgot email account associated

Hi,I have no way on logging unto the self serve. If I try to register my phone number, it says that the number is already associated to an account. If I try to recover my password, none of the email addresses appear to work. I really need to login be...

"Unable to process this transaction" for all credit cards

I'm trying to add funds to my account but I get this message: "Unable to process this transactionSorry, we are unable to verify your credit card information, so this transaction could not be completed." I tried two separate credit cards (including th...

Locked out of my account

Logged into upgrade my account for traveling between Canada and the US and I am locked out of my account. Don’t remember the security questions. Please advise as we will be crossing the border in a few hours. Thanks!

Old phones?

Just wondering what people do with their old phones? I've got a couple that are still useful but not enough to sell. One has a built-in FM radio which I occasionally use - sometimes with a portable Bluetooth speaker. Another I use occasionally as ...

Resolved! how do I turn off auto renew of add-ons

I wish to cancel my auto renew of add-ons, how do I do this?

Cannot receive calls / text

I am a public mobile official reseller. I have a client that can call out, but cannot receive incoming calls, and receiving incoming text message. The # is not call forwarded. We tried a new sim and it has the same issue. Can the moderator sent me a...

Resolved! PM and Lucky plans very similar -BUT PM clearly is the winner.

At first glance it seems that Public Mobile/ Telus and Lucky/ Bell plans are almost identical. However PM has the advantage in that the add ons do roll over until used up --and let's not forget the refer a friend bonus and community rewards.---Sooooo...

Cannot call/receive call..

Hi. I am getting a message on my son's phone that that he can't call number because he doesn't have a long distance plan, but it is a local call...Messaging and online working...

Login Blocked

Hello, I have been trying to recover my password but it's says i am blocked. Please advise how to recover my password? Thanks

Resolved! Extra charges to my card which cannot be accounted for

How do I resolve issue related to additional chargers to my CC from Public mobile which I cannot find in the payment history of my account. Thank you,Donna

Resolved! Log in

Hello guys, I have created an accont and I can not log in. You should have a phone line for custumer service.

Resolved! Sms add on

I recently purchased us sms add on but I still can't send messages of receive any.. I don't know how thst works..any tricks?

Lost signal, Cannot receive calls and no data

I have been with Public Mobile for several months now with the same number and phone. This month I stopped receiving notifications from them and my autopsy did not come out my account. I made a manual payment and still have no signal or data. My acco...

Adding Autopay After Activation - for 250MB and $2.00 Credit

What happens when you Activate a New Account...Then choose Autopay after Activation...?When will you get the 250MB FREE and the $2.00 Credit?What can someone expect for the Additional Charges - and When will they be Deducted...There's currently a 10....

Resolved! Issue with the payment

I previously had 40$ plan which i wanted to change to 25$ but when I tried paying this time first 11$ was cut from my account and then 22$ I want to understand how this thing works

Resolved! how to find my account number if I want to transfer to another company with my current phone number

I am going to change to another moblie company with my current phone number, is there any different account number than the one showing on my account first page? If so, how can I find my account number if I want to transfer to another company with my...

Resolved! Hi everyone, I am moving from Chatr and have not activated the Public Mobile sim card yet

Hello, I am currently a Chatr customer and my Public Mobile sim card will be arriving next week. To ensure the porting process of my existing number from Chatr to Public Mobile goes smooth, I just wanted to ask you guys for your input. I called Chat...

No service

I have been with public mobile now for going on 2 years... I am always on auto pay... Today and last night again for the 3 time I have no service... I am not sure if PM knows the importance of people having access to their phones or not... But you kn...

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