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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Autopay Suspended then Phone suspended, lost autopay credit

Hi,Changed credit cards at end of Sept and I guess somehow how my autopay got suspended on that account- have 3, Only found a couple days ago as phone was suspended. Had to go back to account and pay the balanace, did not include autopay credit of ...

Resolved! $5 - 500 minute long distance add on

Just wondering if the $5 add on for 500 minutes works for local calls as well. I want to add the $15 plan and the $5 add on. But wondering after the 100 outgoing minutes are used up if the $5 add on works for local calls or just long distance.

Resolved! Have auto pay with good cc, account suspended, does not accept pay

Issue #1Hi, i have 2 accounts, both have valid cc with autopay... both accounts got suspended. Both ccs expire in march of 2023. Ive had auto pay, so im so confused both lines have been suspended since yday.This is super frustrating. Tried to do a on...

Resolved! Add second account

I want to set up a second account for my wife and my question is if I use the "link" tab by my referal code it takes me to the set up page. Can I use my email adress so I can monitor both accounts easily? or do I use her email and the "link" just sho...

Public Mobile shutting down myth

HiI was looking to buy a phone at Telus or Kudo to use on Public Mobile.Two different reps one from Wow and one from Kudo advised Kudo will eventually force Public Mobile Customers to migrate to Kudo and shut down PM cause theu dont want 3 divisions ...

Invalid SIM

I got my SIM card in the mail and had the account activation almost completed, there was an error that made me start all over again. And now my SIM card is "invalid" but it wont let me log on with the user name I created.Help

Resolved! Upgrade Plan with Promo

Hello all, I would like to change my plan to the $35 1GB + 500mb with Autopay plan and include the Promo BONUSDATA 2GB but it won't work when I enter it. Help!

Resolved! Promo Code

Hi Everyone...I just signed up today. I entered the promo code offer for this month when I first signed up about an hour ago...and I noticed that I did not get the 2 gig extra per month promo deal added to my $40/month plan. Can anyone give me some...

Resolved! Pre paid phones PC Mobile compatible with PC Mobile

Anyone hear about Motrolla E5 Play or ZTE 7557 prepaid phones that are sold at PC Mobile Store?Was thinking buy one or other with PC points to use on Public Mobile and thus indirectly no cost for phone if using PC points.

Resolved! Old account stolen money

I want this money backcrystalholtby78Great Citizen / Super Citoyen ‎06-04-2018 01:49 PMRe: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there ...

Family Plans

Does Public have any family or group plans currently cause it is kind of annoying to have 6 separate plans when we all have the same plan.

Can't Locate My 13 year old Son's Account to change to my new credit card number

Hi I'm wondering if you can help me locate my son's account to change my credit card number so I can make the payment.

Resolved! Please help urgent

Hello all , my account has been suspended due to my credit card expiration so once I contacted to the moderator they asked me to Verify my account either with a code which supposed to send in my phone or through self serve, I can't receive any more t...

Super service from ModemOutlet, Ottawa

I have to mention the super service from ModemOutlet.com. I purchased three Public Mobile sim cards online from this company in Ottawa and the cards arrived in the mail 2-3 day later. One of the cards somehow got suspended the day after activation. I...

Resolved! $15 Plan

Dear Members,I have $15 plan monthly plan for my public mobile. The plan detail mentions - "Unlimited International Text and Picture Messaging". But no information is provided about Local text messaging, that is messaging within Canada. Is local mes...

Resolved! they took my money for addon, money deducted but no add on, 3 days

they took my money for addon, money deducted but no add on, 3 days ticket service doesn't work neither

Double charged

I purchased a $20 add on for my trip to the US tomorrow. But the charge went through twice! How do i reverse 1 of the charges!?

Resolved! Loyalty maybe isn't that high on PM's list. - My experience with ongoing service issue

Since I signed up with Public Mobile I've had reception/ extremely low volume/ cut out issues when on a phone call. I figured it was my iPhone because it was an older model and I had dropped it many times, the screen was cracked and the speaker must...

When we have e-sim service?

I have iphone 11, but public mobile did not have service for e-sim, I want to know when we can use e-sim

Resolved! Changing the same plan immediately

Hi folks,I am trying to reset the plan early and tried using "Change plan now" function in the self serve wizard, however, nothing happens. I preloaded the fund necessary. How do I change the plan straight away (it's the same plan - trying to reset i...

Just wondering how much is the cost to change your number

Messages disappearing from Community

The third time this has happened to me (that I know of)... I click on a notification because somebody has responded to a thread I posted in... when (re-)reading it I see that whatever I said has been deleted, and I know I'm not the one who did it. T...

Number porting with a foreign area code

I don't have a public mobile plan yet, but I was wondering if I'd be able to port a number from a different province and still have the plan work. For example, could I keep my Ontario cell number while living in Quebec and receive a phone plan that w...

Help with data

Emergency I need help with my data

Cannot send or receive calls.

When trying to call out an automated voice says my daughter does not have long distance. When trying to call my daughter it goes directly to voicemail. Help!!! She has unlimited Canada wide calling and international texting. Paid on October 16, 2019....

Re: Phone # transfer not fully successful

Am trying to transfer from public Mobil to freedom and since there's no customer service am having a had time who can help me with my number being transferred smoothly. I already got 4 text messages saying "we received a request to cancel your accoun...

Bonus data Promo code doesnt work

I am using the 40$ a month 4.5gb and unlimited call and text and when i apply the code it says i am not eligible when it clearly says in the plan options that it should work

Resolved! Activated new account THEN got a TGIF promo code in my email

Activated a new account today and about 30 minutes later rec'd a TGIF promo code for 2GB free bonus data TGIF promo starting today. I certainly qualify for the promo but the timing of the email wasn't ideal. Is there a way to add this promo after t...

Community Terms of Service

In regards to the Community Terms of Service as @ShawnC13 has so happily has pointed out he feels as though I have broken them yet again. I have read them at least 10 times NOW and thought I understood them. But maybe not. So first I would like to a...

Account active and paid, but I have no service

Help! When my account renewed I lost my service. My account says it is paid and active. I read other solutions and tried them. I have powered off and on, removed the sim card and traded with another phone. My sim card didn't work in the other phone a...

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