Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I would like to change plan from $40 to $10 since I dont need data at all. I cannot do that in Self Serve, although I have enough fund in my balance. The screen of changing plan is frozen when I clicked Submit (I dont need to add more money from C...
So my account plan is expired due to card that was pre-authourized being cancelled I think. Anyways I added a new card to my account and topped up my account with $20. I want to change my plan to the $20 plan from my $25 plan, however it won't let me...
Prepaid (For 3 months) my Public Mobile $40/12 gb plan on August 10. Officialy switched over to the koodo promotion September 10. Got about $80 remaining on my Public Mobile account. Also can't login anymore since my number got ported. Can this bala...
If a plan has a credit balance, and they click lost/stolen to stop it from renewing, will it restart automatically when they disable lost/stolen later? There's enough credit to pay for a month, but the service expired around Sep 6 (while it was in Lo...
Hello, I got a message from kodoo that it offered me $180 credit as well as a 8GB plan. Is it a good deal? I just don't need such large data plan, otherwise it is very attractive.
Koodo rep told me that Public Mobile woukd be closing soon. Also read on a forum that another user got told the same thing by Koodo rep. Is is true?
My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security que...
Hey,I wanted to find out if I use someones referral through that refer a friend $25 promo then can that someone see my details like my name and number after I used them as a referral?Like there are some nice people here who are sending me their numbe...
I was wondering if there is any way for me to get something like a $25 credit for becoming a new customer without having to use a referral because I don't know anyone who is with PM.Thanks.
We are going to Mexico for 70 days and looking for suggestions
i m having a problem tranfering number to pm from koodo .can someone help me to do it ? thank you
Hi,I am a former customer and would like to return to Public after having switched to Koodo I would like to know what I need to do?I still have my old Public sim card and am still using my Public number and was wondering if I needed to order a new si...
What's the average response time for mods? It's been 2 hours since I messaged them regarding a porting issue. I am still not getting any incoming calls after my port-in from 2 days ago.
Looking to upgrade to a nicer phone. What would you recommend? Features I'm looking for: - Good camera (dual lenses)- Good battery life (none of that < 3000 mAh capcity)- 64gb internal storage + SD card slot- Dual SIM- Wireless charging (not totally ...
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I...
Hi PM Familty,I am on $120/12GB/120 Days plan, I am on vaction so I haven't renewed my plan. I just let it expired. Am I eligible for Koodo migration offer? I tried on Koodo website and It shows invalid validation code. I don't want to just pay $120 ...
Hi, I just ported in from Fido 2 days ago. I am not receiving any incoming calls, but I can make outgoing calls. Help!
I learned 3 things in the last week!1) Make sure your phone is unlocked before you leave your last provider - mine was but I wasn't sure?2) My previous provider locked my phone number down creating this entire mess for me. Make sure your phone number...
I just signed up 2 days ago and my message total reads 20/50. I have only sent a couple of txt messages and the rest were all recived from Public Mobile and Microsoft. I thought incomming messages were unlimited so I am surprised to see incomming add...
Is it possible to switch $1 monthly referral credits from one account (number) to another? I would switch my $40 plan to Koodo but I have $15 monthly in referral credits. My two sons have $10 plans. Would love to switch them there.
@Moderator_TeamUnable to make calls from my mobile number
I opened up additional 3 accounts for my family. My daughters plan which is the 1st longest plan which I used to do my referral to my other family members Now says there is no data but the plan states she does.She use to have 500 mb + 500 mb bonus w...
Hello, I am a brand new user whose LG G4 data won't work, and have been reading help files and posts about the same issue. My data plan is paid for, my APN is set up correctly (quadruple checked), my data is turned on, I am set to LTE network, but I ...
Hi, I swear I saw a text on my daughter's PM phone (she has talk and text for $25) last week saying we could switch her to Koodo for the same service for $20 per month plus credits. It seems to have disappeared from her phone. Is this a current offer...
If I add a data add on to my plan as I was getting close to my usage limit, does the add on auto renew when my plan renews or is it a one time purchase? I couldn't figure out how to remove it. I changed my plan as of my billing cycle to include more...
Hello, Not sure if other people also experence this but when when some one calls my number, they first get notified that their call is being forwarded. Which dosnt make sense, when someone calls me they should either be connected directly or if forwa...
I hav left the country and I forgot to set my self serve account up. Now the sim does not work where I am and therefore cannot recieve the text message with 6 digit pin to set it up. The problem is I have it on auto billing or otherwise I would let t...
Hi, I paid my bill 9 days later, and just to see if everything is up and running I try out every feature in my plan. So everything is fine except for my data. Why is it that I am failing to get my data? Please help thank you.
Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks
Apparently when someone responded to me by quoting or tagging me using @Dunkgirl I am supposed to get a notification that says "@username @mentioned you in" with a topic link in the notification feed to let me know so I can go to see... but its not d...
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