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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service not available

Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!

Big FYI

The competition just increased their prices. Well actually it is a roll back on plan features which is effectively a price increase. Beware of the potential for a competititve offer. https://mobilesyrup.com/2019/04/09/chatr-mobile-45-40-plans-2g...

Resolved! $25 Plan not available to switch to

Looking to drop from a $40 plan to the $25 unlimited text+talk +500mb data (+500 with autoplay).. but it doesn't show up on the list of opportunities.

no phone service, should i buy a second sim?

I've contacted mods about being locked out of my account. It has been down for 36 hours. At what point should I just buy a sim from another company and use it only for calls? I have public mobile data but no text or phone service for the some reason....

Resolved! Ons (Long Distance)

Hi there!Yesterday I added the Internacional Long Distance minutes (400 min). Today I have been trying to call some numbers from my country, Spain. However, a man answers me saying that talks aren't in my current plan. Anyone can help me??? Thanks!

Resolved! Locked out of my account, can't reset

Resolved! Transferring old Public mobile number to the new SIM

HiI lost my old SIM and it has been more than 4 months since I last used it. I bought a new SIM today. Can I transfer the old number to the new SIM? I can share SIM number, phone number and any other details if you want.Appreciate any help. ThanksKD

Please send me my bill so I can expense it from work! The online one is not acceptable

Registration help

I'm trying to to this online myself and I'm have a lot of problems 1) it would not let me use my email that I wanted to2) I've tried changing my password to work at least 15 times and nothing works.Please help

Self-serve

I can't sign into my self- selverIt said that your account is blocked

Resolved! new visa exp date

please help me to set up my account with a new Visa expiry date. thank you, Fr. Youhanna

Resolved! Sim Card says it Invalid

Hi to whom it may concern, I just got my sim card in the mail yesterday. I am trying to activate my Sim card today, but it says that the sim card is invalid. Whenever I redo the application, the sim box just turns up red. Any ideas on what it could b...

My service not activated

My service initially was fine and now it says no Service. Whom should i reach out to get this resolved?

Resolved! Port number

How to port a number from a koodo account @CS_Agent

TExt message not working

Hi, My plan expired and I just added the addon. Not able to receive text message

Cheaper Data Add-ons with limited validity

Wish to have cheaper data add-ons with limited validity - valid only for the current cycle or certain number of days. The current data add-ons are way to costly compared to the regular plans. If we run over the plan data, it seems starting a new bill...

My Phone is not accepting calls or calling out

Wow! Who knew?

I just received a new badge today: the top 25% badge! I really had no idea. It's nice to be rewarded and really a lot of fun to chat with so many of you in the community. So keep on doing what you are doing, helping one another and raising good quest...

Resolved! Re: Porting my number

please i'm unable to porting my number when i try to do it from my account gives me errors We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number...

Referrals

My friends don't believe me when I tell them how cheap my plan is. Good job PM! It's easy to get referals when the plans are just so cheap

Resolved! Closing publicmobile account and porting question

Hi mods,I have successfully ported my publicmobile number over to Telus and am looking to close out my publicmobile account. First of all thank you for the service. I have no complaints and it has been great but it was time for a new phone and new pl...

Resolved! Service Suspended 2 days prior to payment due date - now will not process available funds!

Service Suspended 2 days prior to payment due date - now will not process available funds!Also noticed my auto pay rewards has not been applied. I really need my phone.

Resolved! Texting

can't send or receive texts from any other providers except public mobile?

Resolved! February & March Badges

@Brooke_C & @Alan_K It appears now that the problem with issuing contribution badges has been fixed, as I just received a badge today. However, it would be best to indicate which month the new badges are awarded for, because the badges for February...

Resolved! Promotions

How often do promotions come up? I was wanting to get a PM sim card for my daughter. Should I get it now, or wait until the weekend? Last month they had the $25 referral bonus and then the last weekend they had the free month promotion. Is that an an...

Adding US talk/text plan

Hello,I will be heading down to the US for 3 weeks and would like to add the talk/text plan for $7 per 10 days. Does the plan automatically renew after the 10 days has expired? Do I need to renew it manually through email or text to Public Mobile? ...

TMS Experience

I have had interactions with The Mobile Shop located inside Loblaws, two separate locations and I feel that they don't brief their staff on on going promotions (or that they don't make them read up on new promotions at the beginning of their shifts)....

100 minutes 30 days plan -Call starting in previous 30 days and ending in the new 30 day

I am palnning to buy my parents 100 minutes 30 days plan.A quick question. I start my call on the last 30 day at 11:56 pm .The call finishes at 12:10 am of the new month. Will I be billed 4 minutes from the last 30 day and 10 minutes from the current...

Resolved! Data overage charges

If my daughter goes over her data limit, will there be overage charges? She is on autopay?

Sent mod team a message and never responded?

How long until they respond?