sons phone

[Shirley62]

I recently had my debit card changed over and now I can't pay for my son's phone bill. can't get into the account associated with the phone number. tried to create a new account with the phone number but it says its already associated with another account. please help

EDIT: he doesn’t know the email 

[computergeek541]

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@Shirley62 wrote:

I recently had my debit card changed over and now I can't pay for my son's phone bill. can't get into the account associated with the phone number. tried to create a new account with the phone number but it says its already associated with another account. please help

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For your son's account, try the forgot password option: https://selfserve.publicmobile.ca/forgot-password/

If that doesn't work, you'll need to reset the password by opening a ticket at:  https://publicmobile.ca.ada.support/chat

[gblackma]

@Shirley62 try the forgot password link to get back into your sons self service account.  If it fails contact the moderators and ask them for a temporary password to it. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.