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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 43198 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53637 Views
  • 182 replies
  • 30 Bravos

Number porting

If I port my number to another carrier, will i get refund on the number of days remaining on plan. The plan got topped up again today...

scarlett15 by Good Citizen / Bon Citoyen
  • 1138 Views
  • 7 replies
  • 0 Bravos

Resolved! Can I switch my number to another sim card?

Hey! I lost my phone on the weekend (already reported it as lost/stolen) but got a new one today. I've had the same number for years and would like to keep it, if at all possible. Is there any way I could get a new sim but keep my number? 

Bobbi224 by Good Citizen / Bon Citoyen
  • 1126 Views
  • 4 replies
  • 0 Bravos

Voucher verification??

I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do

Gzuzgirl by Good Citizen / Bon Citoyen
  • 1395 Views
  • 14 replies
  • 0 Bravos

Resolved! Did not receive my 1GB data for 6 month promotion

Hello, I applied for the promotion that said I would receive 1GB data for 6 months. I don't remember the exact date that I had applied, but once I entered my email id, it said that I would qualify for the promotion if I activated my account before De...

vunnikri by Good Citizen / Bon Citoyen
  • 665 Views
  • 2 replies
  • 0 Bravos

Resolved! Incorrect Data Usage

Hello, I have activated my public mobile sim yesterday (23-Nov-2020) and it showed that I have used around 30MB of my data when I checked today (24-Nov). I have my phone on Wi-Fi the whole day and i switched it off to test the speed of my mobile data...

publicmobile_data_usage.jpg
vunnikri by Good Citizen / Bon Citoyen
  • 2718 Views
  • 16 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 261 Views
  • 0 replies
  • 0 Bravos

Resolved! Data usage

I received a “you’ve used 75% of your data” and after reviewing my history, have only used 25%. Should I be contacting a moderator?

quball by Good Citizen / Bon Citoyen
  • 1811 Views
  • 8 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 221 Views
  • 0 replies
  • 0 Bravos

Resolved! Lost

My SIM card is lost in the Mail form October 

Resolved! Password reset

Hi my account is locked. I want to reset my password 

bhattikanwal by Great Neighbour / Super Voisin
  • 1073 Views
  • 3 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 251 Views
  • 0 replies
  • 0 Bravos

Resolved! Account

 I want know if I stop paying for my account for a few months can I renew it after that and keep the same phone number and sim?

No service

How do I get service on my cell phone?  Already turned off and reset my phone settings.  The public mobile card in is my phone. 

Deb02 by Great Neighbour / Super Voisin
  • 800 Views
  • 3 replies
  • 0 Bravos

Resolved! Bonus data rollover

Does the bonus GB from the Diwali promo rollover if I don’t use it?  

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nathfreder1 by Good Citizen / Bon Citoyen
  • 815 Views
  • 2 replies
  • 0 Bravos

Resolved! phone purchase

I bought a phone from this site and want to return it. what is the procedure?

Rondo by Great Neighbour / Super Voisin
  • 923 Views
  • 2 replies
  • 0 Bravos

International text receipt failure

I am unable to receive an important text from Italy with a passcode. I have called the company but the text was sent and the problem is not from there end it seems. I was told to check my phone provider. I can't see any restrictions in my phone setti...

CLAD by Great Neighbour / Super Voisin
  • 1957 Views
  • 9 replies
  • 0 Bravos

Resolved! How do I block Public Mobile announcement SMS's

I don't want to get any unsolicted SMS messages, including messages from Public Mobile.  The send me messages about consumer rights and misc. other things that I do not want to receive.  They also send me billing messages that I would also like to bl...

samiam123 by Good Citizen / Bon Citoyen
  • 4274 Views
  • 28 replies
  • 0 Bravos

Resolved! Broken my phone, trying to use an old Bell Samsung Galaxy s4 mini

Hello ladies and gents! I've unfortunately broken my old Nexus 5. The screen shattered and it's not even usable, it won't react. I've ordered a Pixel 4a but since it's from Best Buy, I'm afraid It'll take weeks before I get it.I need a phone because ...

Bret by Good Citizen / Bon Citoyen
  • 1378 Views
  • 5 replies
  • 0 Bravos

Resolved! Links

When I send a link and recieve When I receive a link why does it come up as hyperlink not a image

AdamLove by Great Citizen / Super Citoyen
  • 2635 Views
  • 27 replies
  • 0 Bravos
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