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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone disconnected, Paid, when does it reconnect?

I just paid my bill which was 2 days late because I cancelled my last card so autopay didn't kick in. Now I've manually updated my account, but it's still disconnected....how long does it take to reengage?

Submit ticket

Im trying to submit ticket and when i fill it out and press submit the ticket submit button wont become green and i cant click

Resolved! Do I need new sim card?

Ive been away for a few months, now my account has been disconnected.If I want to sign up again do I have to buy a new sim card or can I reuse the one that I had a few months ago?

Resolved! Possible to voluntarily suspend account, but keep it active?

I've done this in the past with Koodo, but I'm curious how and if this would work with the prepaid model of PM (I'm a new customer awaiting my SIM in the mail) Let's say I'm about to go travel for 3 months. Is it possible to put my account in a suspe...

All good

Resolved! service suspension

Hi,I lost my phone and I never signed up the self-service account either. How can I suspend my account until I get the new phone?Thanks

Ported Number works but shows old number from text

For one of my accounts I ported a landline into Public Mobile and when the port completed the Android Messenger program kept sending out with the old phone number. All settings were checked, the new number was in the messenger app but whenever I sent...

Resolved! account locked

I'm locked out of my self-serve. please advise how to access my account again. Kind Thanks,mpersaud

Resolved! Community rewards

Hey guys some wondering how the community rewards are working. Thanks for your help!

Resolved! Annoying message

Hi,once in a while I get this message "Your plan does not include talk" when trying to call a local number. I pay $40 a month for the full plan, so this should not be happening. Just this morning I redialled a local number and got this message. I ...

Resolved! compatibility list

I want to switch to Public Mobile.My phone is Samsung Galaxy J3 Prime is not on the compatibility list. How can I added?

Re: Connecting with you during this time

i dont know who to ask here,,confused..i move to new apartment about 500 m from old address ,now signal is bad,i even cant make a call ,i get 1 bar, but before i have 3-4 bar,any help here? Moved by mimmo

Resolved! Data usage

My bill came out today and I just noticed I've already used 700mb of data in the few hours since my auto payment went through . On the website it says I've only used 70mb I'm really confused any help would be appreciated

My Minutes being used when I Receive a Call what gives ?

Hi My Minutes are being used up when I Receive an INCOMING call from g male.This makes No sense when plan says " Unlimited Incoming Calls "Can someone please explain this ?Thank youLP

Resolved! Payments

Hi,I was wondering if Public Mobile is offering any kind of payment deferral for customers that have lost their income and no longer working due to the pandemic? Thanks

Number changed -1 month /receiving phone calls

I changed my number a month ago but still have people who no longer are registered in my phone as contacts or have my new phone number ; calling my old number and are getting through to my new number?It's been like this for a month and my bills paid...

Resolved! sim pin block enter puk

I have an issue with my phone Samsung s6. when I enter a sim card it gives message sim pin block enter puk, but the same Sim is working on other phone. can anyone help me out on this one. Thanks

my phone account

I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected

Resolved! Data Stopped working on Moto G6

Wife's phone... Android 9 on Moto G6. Everything was working fine until a few days ago when mobile data stopped working. Talk and text still working fine as is wifi. Settings show mobile network is Public mobile and show as connected but there's a ...

Changing number

I tried changing my phone number and it didn't change?

Resolved! Re-activate my account

Please how do I reactivate my public mobile number, It’s been inactive for a while

Regarding account lock

Hey my account got locked was trying to recover my password and forgot my security questions.I have no idea what my account number was Now I just have my email and phone number can anyone help with that

Resolved! Call Record.

Is a detailed record of individual calls available, and if so, how do I access it ?

Resolved! security question

I forgot my password for my account and forgot answer for the security question, I can't login my account

Resolved! 400 free minutes

Back in December I received 400 free minutes. I have used 143. I'm trying to make a call and I get a message saying; "talk is not included in your current plan". I have unlimited calls to Canada.How can I use the remaining minutes?

WIFI calling...

Hi, I was wondering if Public Mobile had planned on adding this feature in the very near future.My reception is terrible and this would be the only way for me to receive calls from anywhere in my house. I'm a landlord and I'm basically unreachable wh...

Resolved! Changing plans

I am with Koodo. How do I change to your plan?

Resolved! Paying phone by voucher

invalid number-response after entering pin number, pls need help

Account Disabled NEED HELP!!!!

My son, who's phone I am paying for, just contacted me over chat and told me that his phone has no cell service. I tried to log into my account that I have for him and it gives me an error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledI cannot re...

Resolved! Can't call out on my phone

Good afternoon.The public mobile account is on my son's cell. He can't seem to call out (but can receive incoming and texts). He is not over his allotted minutes, and from time to time, it does come back. He gets a message saying that he needs to ...

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