Not receiving calls

[Mr7i5Q]

I have just join  Public mobile but after six days still I am not able to receive any calls why

[softech]

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@cdc1LOGIC wrote:

Could I get this number as well.  Very frustrating....

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Yup, sent to your Community inbox.  Please check the envelope icon on top right.

[esjliv]

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@cdc1LOGIC wrote:

Could I get this number as well.  Very frustrating....

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@cdc1LOGIC  - do you mean the porting phone number? 

Check your inbox, I have messaged you.

[cdc1LOGIC]

Same problem here.  I did confirm but it might have been outside of time limit.  What to do now?

[cdc1LOGIC]

Could I get this number as well.  Very frustrating....

[esjliv]

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@Mr7i5Q wrote:

I have just join  Public mobile but after six days still I am not able to receive any calls why

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@Mr7i5Q -

If you activated with a new number, all your services should be working by now. Does outgoing calls, and text in/out, and data work okay?

Ensure your Do not Disturb setting has not been accidently turned on.

Some troubleshooting to do/try:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*try your SIM Card into another phone to see if calls are received on it

If still issues with the new phone number/account, contact the Public Mobile Customer Support Agent (CSA)_Team to check your account, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you porting over a number from another provider, and missed the 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Landline/voip numbers take 3+ days to complete. 

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[BKNS27]

@Mr7i5Q 

Could we get more information so we can help determine what the problem is?

- Did you port your old number over from another carrier or did you pick a number number?

- If you ported over to PM, did you reply to the text to confirm you are porting your old number to PM?

[Meow]

Did you port your number?

Did you create self-serving PM account? What does it say there? Is your account active?

[softech]

@Mr7i5Q   did you port your number from another provider?  If so, did you receive a text from your old provider to ask for your permission to port the number away ?  did you reply YES within 90 mins?  That is a critical steps for porting.  And if it was missed, the porting would got stuck

If that is the case, the number would still be with the old provider.  There is a number to call to talk to porting support team in person.  i will private message you the phone number.  Please check your Community inbox, envelope icon on the top right