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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot message when no internet

It appeared that I cannot message when I have no internet.Also, I have been using Public since October, 2021. I was referred from a friend and I thought I used the refer friend code she gave me when I activated my phone. She told me that she hasn'...

Referred a friend

I referred a friend but did not receive $10

No Data

Greetings all! My issue is… my data does not work. I have tried refreshing my phone. I checked the APN settings and It matches. I’ve removed and reinstalled the sim and still no data. I’ve had someone put their sim into my phone just to isolate issue...

Resolved! Ticket form does not work

I filled out that form accurately to do a return for a phone that does not function properly. No matter how accurately I filled out form, the "Next button" will not highlight so I can submit ticket. I noticed selecting either the "yes" or "no" select...

Resolved! Text block by server

Trying to open bank website not success can’t receive text from bank website,talk to Bank representative, after testing A few things Finally that Public Mobille block text massage from MBO , prevent from me to open the website, can everyone please he...

Why are PM CSA's so lazy and arrogant?

Resolved! Unable to renew plan

I’m having an issue renewing my plan. I forgot to pay before it was due to today so I woke up to my service suspended. Normally I pay the amount owed and click renew and it just renews. It shows ZERO plan under my plan. Shows no amount where amount ...

Resolved! Problem with payment and reactivation

When i go to reactivate my account that got suspended this morning from non payment, nothing comes up for a balance owing and will not take a payment. Say the account has enough funds available. There's $3 in the account and balance owing is blank. D...

Resolved! Change Email account

How do I change my email address used to access my public mobile account.I want to sign over my son’s account to him with his personal email.How do I do this.Thanks.

Resolved! Public Rewards

Is public mobile glitching? Because on my rewards page, I have referred 3 people, they're still with public however I am only getting $2 instead of $3 off.

how does points work? 0.75 points ?or 1 ? because it rounds up to 1

"Earn points by paying your bill or purchasing an add-on. Regardless of whether you use a credit card or a voucher, for every dollar you spend, you’ll make 5% of it back in points. Points will be added to your account within 48 hours of your payment....

s i m card

i ordered for a sim card on 27.12,21 my order number xxxxx.onjan20.22at 820pm i received a message informing me that the s i m card which the send had returned to them. i informed them that they put the address as mentioned in my order. that is xxx...

Local number

When I activated my plan yesterday, the system would not accept my address or city. I thought I had to choose the closest so I chose Gander, Newfoundland. That is long distance from me. I just spoke with a couple of people who have public mobile and ...

Floride

I have to go to the United States for a month, what package do you suggest?

Resolved! Switched over to points and I LIKE IT but wife doesn't.

I was a bit sceptical regarding switching over to the new point system -- but I thought that I would try it on one of my - (don't want to let go ---still $10 plan). In my opinion the point system is great and allows flexibility in that one may purch...

Resolved! How to reactivate account?

Account lapsed for insufficient funds at midnight. I added plenty with the "make payment" button. Found a "reactivate plan" button - which gave me another make payment form. What is happening here? Is my plan still inactive? Did I add my money wrong ...

Resolved! Payment issue

Hi everyone so on Jan 31st 43$ came out of my account on my cibc app. Now i have no service and it says on my Public Mobile Account Overview that i have till Feb 28th to pay 40$. Thank you for the help, dont really want to pay twice and would really ...

Resolved! How to change Community "user name"

Mis-typed my Community user name when setting up (I blame the keyboard)... how do I change it? I tried creating a new Community ID and it merely took me to my present login. Please advise.

Resolved! Multiple auto pay CC payments on first month on 2 separate accounts

In brief, sign up for new accounts for both my wife and self in January. Credit card statement yesterday shows 2 x billing for me PLUS charge from Koodo, and single charge for my wife PLUS charge from Koodo. Have never had an account on Koodo (or P...

Data still not working after phone reset

What is a smart phone with data and ear buds good for?

Second of $5×6 months $30 bonus referral credit applied.

Resolved! Paid but still suspended

I made a payment on my plan today and it's still suspended. When will my service be restored?

Resolved! Activation Error

Hi Team, I have got my new number yesterday and it was activated. But, when I put the sim card, it is showing no service. It is showing unregistered network. Could you please help.

Data Addon

I purchased a data add-on but it is not still showing in my account, and am not able to use internet

Resolved! Numbers don't add up, I am missing on rewards:

Hi, I noticed there are 2 dollars missing from the balance I should be having after paying the bill of this month (happened just today). I checked that the price of my plan didn't change and my rewards and here's the weirdest thing:My rewards are ind...

Resolved! WHAT IS difference between $15 30 -day plan and $15 90-day plan?

WHAT IS difference between $15 30 -day plan and $15 90-day plan?how to switch it over? it looks I can maximize 3*250M data, 3*100 minute talking time over 90-day period.i.eif I am on 30-day $15, I have 250M data. if I don't use up the 250M data in th...

Resolved! security question.

I have forgotten the answer to my security question

Resolved! Is Public Points worth it?

Hello, I recently noticed that Public Mobile has added a new Public Points system, which would replace the current rewards system I'm using (I'm supposed to be getting $3 off of my plan every month currently). I read up on this new Public Points syst...

Resolved! Not getting my rewards

Hello, I recently noticed that I'm now getting charged the full 15 dollars per month for my phone plan rather than the 12 I was paying before (it says I have $2 off for autopay and $1 off for loyalty). I'm curious as to why I'm being charged the full...

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