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Forum Posts

Porting Number From PC Mobile- No Response from Representatives

Hello, I am looking for assistance in porting my number over from PC Mobile to Public Mobile. I cannot complete this manually on the self serve site. I have sent messages to two representatives and no one has replied in regards to switching it over. ...

jpar211 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos


@Mary_M or anybody. I just got a text from PM saying my 'We're experiencing difficulties processing your request to move to Public Mobile and to use Contact Us' I also just sent a contact us email as was referenced in the text I just received from PM...

akagw by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! long distance usage

So I'm looking at my add-ons and long distance seems to havebeen used... but I have not made any out of province phone calls and I haven't left the area either. Or even close to leaving the province boundaries. Yyet I have 6 minutes used up. My only ...

cidkramer by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Travelling to the US

Just wondering if I travel to the US if I am still able to text since I have international texting? What about data? Is there an add on for travelling?

jgurholt by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

No internet

i just ported my fido number to PM. Incoming and outgoing calls are working fine but data (either 3G/LTE) is not working. Instead of receiving a message from PM, I received a message from Koodo saying that the transfer was successful. I also tried to...

How to disable call forwarding options? [Solutions within]

I have various call forwarding options within my Android phone, they are as follow:1) Always Forward2) When Busy3) When Unanswered4) When Unreachable I would like to use 4) When Unreachable only, but options 2, 3, and 4 are enabled by default. I was ...

Globalize by Good Citizen / Bon Citoyen
  • 1 replies
  • 1 Bravos

Resolved! New Number No Talk service, LTE works

I just activated my SIM card this morning on the $120, 90 day plan. Right now I cannot make or receive any calls, but LTE internet is working without issues. Any ideas what is going on here? My APN settings have both text and data setup by default.

tk11 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! One week, no response to support ticket

Hi everyone, I ran into a problem last week Monday where my plan didn't correctly renew. I know this has happened to a couple of people.I sent in a support message right after it happened, Monday evening. After not hearing back for a few days I messa...

silverphoenix by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Pixel XL dropping signal

Hi, I joined PM at the same time I got a new pixel XL phone from Fido (just over three days ago).Ever since I've been experiencing frequent signal drops (six to seven times per hour, according to the Network Signal Info app).I first noticed it at hom...

Plan Take Overs?

Do you guys offer plan take overs? I've been trying to refer a bunch of people, but everyone has their plans on terms for the next year or so. I know some companies will buy out their plans, but it does get expensive. A couple are on the Telus networ...

kutzki by Model Citizen / Citoyen Modèle
  • 8 replies
  • 0 Bravos

Porting experience and speed test in south Edmonton

Hello, Just ported from Fido this morning and thought I'd share my experience so far- in summary, it's been great. Ported one line from a two line account directly on activation without issue, took less than 5 minutes after submitting. Speed test res...

batman by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Account Holding

Can I have two phone nubmers with different plan under the same email account?

longkey by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Activation Problem

Hello, I received my sim-card not a long time ago and tried to activate sim-card. So it was pretty much straight forward but on the last step system showed me an error "Sorry, your account activation request has failed" But in the next line was "Than...

AlucardBlack by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

No incoming calls for 3 days and what to do

Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should...

kctjl by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Chatroom or IRC?

Can we set-up an IRC on the freenode network to offer direct Peer-2-Peer Support?

samgabbay by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

I can't receive calls

Hi I am unable to receive calls but I can make them. My phone goes right to voicemail when anyone calls me

bragg2000 by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Incorrect Rewards?

I'm confused. So far, I've gotten rewards for1) Autopay2) one referral However, my rewards indicate- $6 Autopay reward (correct)- $6 Referral reward (shouldn't this only be $3 for one referral?)- $6 available fund (shouldn't this be $9?)- $102 estima...

jmb2027 by Good Citizen / Bon Citoyen
  • 0 replies
  • 0 Bravos

Resolved! Cannot port number from Chatr - New Customer

Hi, I have ported my phone number recently and I can only dial out but cannot receive calls. From what I read, I believe I have a failed port, who do I contact to have it fixed? My old line is already expired (from ChatR) so I'm afraid I'll loose my ...

ssfreaky by Good Citizen / Bon Citoyen
  • 15 replies
  • 1 Bravos

Resolved! Adding Wife

Can I add my wife who doesn't have a cell number yet but I am planing on buying one from Best Buy?I want her to have her on plan but I will pay for it from this account.DD

DigitalDog by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

What Phone and OS are you running

Just wondering what phones and Operating Systems are running for their Daily phone I have a Microsoft Lumia 640XL and I am running Windows 10 (Preivew Edition) for my OS What does everyone else have? I am expecting it to be Android, then Apple and ma...

ShawnC13 by Oracle
  • 26 replies
  • 4 Bravos