Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Team, I got my public mobile sim activated today at the store with $35 plan. He forgot to apply 2GBBONUS coupon code while activating. How can I get it fixed?
Hello, My service was permanently suspended after 90 days yesterday. I forgot credit my account before it was suspended. How can I reactivate my account with my old number? I want to keep my number. I am not in the country right now, but will return ...
When I try to log into my self serve account, it says password incorrect. When i try to reset my password (enter email twice) it says account locked?? my public mobile number is in use by me... I wanted to access my account number somehow
How do I unlock my phone. I accidentally locked my pin, and need puk code.
Anyone else unable to receive the 2gb data promotion on their account?
Hi went to make my payment today and it rejected the same card I’ve been used for over a year now. So now my account is suspended and money on hold from my bank account. Tried doing it again, but my self service page says I have enough on my account....
I wonder wether post services puts the sim in the post box or deliver it at door in high rise buildings.
My plan was suspended after my payment didn't go through because I forgot to update my payment method. Phone doesn't work. So I go to make a payment through the site using my new payment method, select Amount Due, and when I click Submit I get the me...
Changed my plan and paid for it yesterday (before my renewal date). Topped up for the appropriate amount. I'm still stuck on my old plan and now need to pay extra to change to the plan I've already changed over to??? Beyond frustrated. Any admins tha...
I am trying to find a past call to a specific number. Is there an easy way to do this without going through every single page of calls?
HiI have 250 MB of data received every month and 2GB of add on data, I want to use the 250 MB I received every month first, but 2GB add on is consumed. what should I do? thank you.
Please let me know an email address in public mobile.
Good morning. I missed my payment on the 30th of July and now I can't reactivate my plan because public mobile only let me top up $10. Does anyone know why and how can I fix this? Thank you very much
Received my sim card yesterdayActivitedVerified my number and account info from KoodoInserted the sim card Number has not been ported.Started this process at 8 pm last night, it's 7:30 the next morning. What have I missed? Why is it taking so long?
Can't call or received phone calls. Can't connect to puclic wifi and even when i turn on my data, i cant' still access the internet. Also i access Apple Support and did a diagnostic and confirmed its not a hardware issue. They suggest a SIM issue....
I changed my plan to the next one up so that I could call the US. My credit card was charged right away for the new plan. The plan never changed and when I look at my account to shows that I have funds in the account that is the balance between the ...
Hello, i've just signed up with Public, went through the whole signup process, waited 15 minutes for my SIM to activate, with it never activating, so I had someone call the number I signed up with, only for SOMEONE else to answer. I now have changed ...
The sister in law has a Public Mobile phone plan that she believes costs her $25 a month, has unlimited voice and sms and 1 MB of data. She lives in Winnipeg and tells me she found the phone is not working when she came to our location near Kenora,...
Quick background: happily, and successfully moved from Telus Mobility to PM and ported my existing #. That was three weeks ago. So, I'm wondering:1. can I port my existing landline # from Telus to PM? If yes, how would I do that?2. what kind of phone...
I recently switched to a Galaxy S7 Edge. I put in my SIM card and it recognised it, but some stuff is working while other stuff isn't. I can send and receive texts and I can receive phone calls, but when I try to check my voice mail, it says that I'm...
I checked how much longer wcdma will be available. It's far away but also not *that* far. Shutdown seems planned for the end of 2025 I wonder if lte reception/signal will be better by then? Granted I'm on the ground floor of a building, but for som...
Just an FYI based on my experience:Porting a Rogers Wireless Home Phone number to PM was a bit more complicated than expected. Even though the Rogers Wireless Home Phone uses a sim card, it cannot receive text messages so the SMS port request confirm...
Hello, I would like to know, does Public Mobile plans to offer international roaming eventually? Currently they only offer roaming for the U.S. Thank you,Rachid
I can dial and receive calls but there is no sound. I can’t hear anything and the person on the other line can’t hear me. I also can’t access my voice mails. I can call voice mail but can’t hear the messages. please help as I only have a cell pho...
Hi, Im new to the community and would like to know how I am able to earn community rewards to save extra money? thank you!
Hello. I'm trying to port my number from Koodo to Public Mobile. I am unable to activate my Public Mobile SIM card.On the Payment step, when I click the "Activate SIM Card" button, the activation process begins but then I encounter this message. ===O...
Hello dear friends, I ordered the SIM card for 23 days, but I have not received it yet. What do you think I should do?
