Community

Resolved! I need to open a ticket for the self serve password reset

Reference number!  xxxxxxxx 

Resolved! Change Plan?

I've been trying to change my plan but I keep getting a "something went wrong" message and it prompts me to log back in. Everything else on my account works fine, but for some reason, this is giving me trouble. Any ideas on what I can do? I try log i...

Resolved! international/long distance add ons

for 500 one-time Int'l LD bonus & 400min INTL Long Distance (incl CA & US), are they only available for long distance or can they be used for short distance calls as well?

Resolved! On 3G and communicate with 5G

This is NOT about the USA add on.  While PM is on 3G And some Canadian customers are on 5G. And any other country that has gone totally 5G.  Can calls and texts both ways work for PM customers? 

Resolved! Auto pay not worth it

If for a 1 time payment I pay the amount plus $1 ,that would be $41. Yet with my auto pay discount of $2 minus another $2  for being a long time customer I am paying $40.32 . Am I missing something  ?

Resolved! Umidigi A 11

Data signal keeps cancelling and phone has to be restarted to get it back.  Even turns the phone off.   Wo inrks ok on wifi.

Resolved! I want to give my grandaughter service

i bought the public mobile sim card  for my grand daughters phone I went all through the set up and have paid and her phone is saying unregistered sim

Resolved! How to make sure Community Account is linked to My Account?

Both emails on file have to match or is there anything else have to do?Reason for this: Want to ensure its all properly linked so any community rewards will find its way to My Account. Thanks

Resolved! rewards

I just referred my friend to an activated sim card. But I did not see my 30 dollars bonus.how can I get it?

Resolved! Porting phone number from a dead phone to new Bell phone and account

The pixel phone I was using on Public Mobile is completely dead. I can get a new phone and a great plan with Bell through work.  Can I transfer my Public Mobile # from my dead phone? I was reading that your phone will get a txt asking you if you want...

Resolved! Public Mobile Self Serve vs. Koodo Self Serve. Any major differences?

Functionality same or would you know of any major differences? What's better? Reply if you have used the Koodo Self Serve system. Also, could the Koodo/PM self serve be better than the Fido/Virgin self serves? Reply to this if you've used all self se...

Resolved! Data add-on

I added 1G of data a few months ago and it keeps charging me for the extra 1G that I only needed for the one month. How do I delete the 1G so I am not being charged the extra $15 every month?

Resolved! what is Pubblic mobile customer service telephone number?

1.what is Public mobile customer service telephone number? or how to start an  alive chat? 2. where can I find my referral code?  I could not find any agent here to help. The service sucks now. I remember I joined the public mobile in Summer just bec...

Resolved! Can't activate Public Mobile Holiday giveaway

I have answered 'Yes' to the text message sent to me and I have not received the free holiday offer of 2GB free Data and 500 International long distance minutes.  Please active this for me or advise how this can be completed before the December 31, 2...

Resolved! referral code

where can I find referal code?

Resolved! activation promo code december

Hi, my (2GBBONUS) promo is not activated for December , don't know  what to do?

Resolved! How do I change an account email?

I would like to open my own Public account with my email, and switch my daughters account from my email to her email.

Resolved! I phone 13

Does i phone 13 works with public mobile

Resolved! Transfering my old number from rogers and now can’t received any phone call

I transfer to public mobile from rogers 3 days ago and now non of my friends can get a hold of me but I can still make a phone call.   What was wrong?

Resolved! When I called to the US, why was it that instead of using my US minutes, it used my international?

I have the 1000 US minutes and I also recently got the holiday bonus (500 international minutes). I called to the US yesterday. I thought I would be using my US minutes allotment, since that's what I bought it for (I would have liked to save my inter...

Resolved! Email says SIM card delivered. No Sim Card, Tickets ignored

Hello! I have been helping my wife transition to PM, but we've hit a snag.  The last e-mail, from December 10th, says that the SIM card was delivered.  In the 10 years I've lived here, no one has ever had mail go missing--so my thinking is not thieve...

Resolved! porting a number

Resolved! International Calls

Hello I'm unable to place an international call. I dialed 011 and then the country code, but i cannot get through

Resolved! US Roaming plan not working without expiring

Hello, I purchased the US Text Call 250 mb roaming plan on December 24th. On December 26th I used most of my data so I purchased the 1gb data roaming add on hoping to increase my data usage.  I read the Public Community and saw that it is most likely...