Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Create your own plan does not work. It goes around in circles. It says Create your own plan using the Plan Calculator. I cannot find this link anywhere. I see a create your own plan link on the bottom menu on my account page but when I click that li...
We received a call from PM, regarding the transfer of a phone number.We had used the wrong 'PIN' for the transfer, so now it is incomplete.We found the correct PIN, and need to forward that to 'someone' who can completethe transfer. Is there a proces...
Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great
Hello,I purchased a new SIM two days ago. The SIM works fine but I have not been able to create an online account for it. When I verify my phone, it keeps saying that "The phone number entered is invalid or you may have created your profile already....
I bought and paid for a SIM card with a plan for Canada wide calling and unlimited texting but for some reason it not working
HiI have added a US roaming add-on for 22.60$(with taxes) but I am charged 33.90 additionally for some reason.Aug 22, 2019 PUBLIC MOBILE VANCOUVER 33.90Aug 22, 2019 PUBLIC MOBILE VANCOUVER 22.60Please let me know how the extra charge of 33.90 can b...
Pages often seem to sit blank, with status like "transferring data from productioncommunity.publicmobile.ca" at the bottom (I see it as I'm typing this, actually). To clear the problem, I constantly have to put the focus (cursor) in the address bar a...
I signed up on August 1, I bought two months. I added both month. When I checked my balance it only say $25. and it says my plan expire Sep 1. Should it not say $50 and plan expire Oct 19 Since I added two months?
i just registered and paid with the voucher..i got the confirmation email saying everrything is good.........when i log in with the email it says not verified...help pls
Hello, I just signed up for PM phone pkg.Where do I go to transfer my old number? Thanks
I have an unlocked iPhone that uses a nano-SIM card. I use this phone with another carrier in the USA. I will be visiting Canada and my current USA cell phone plan does not cover travel in Canada. Would I be able to use a Public Mobile plan for voice...
Hi, I recently changed my phone number and ported my landline from Bell to my cell phone with PM. I did it online and it said that the port was successful. I can make outgoing calls, but I cannot recieve any incoming calls. How can I fix this issue w...
Is it possible to make notices dismissable? I could do with out the repeat display of such notices as the one in the attached screen shot.
I think I see why I've been hitting roadblocks trying to register an account or reset my password: a) main page requires an existing PM phone number to create an account, b) shopping cart does not require an existing phone number to create an account...
'Ello, I noticed that on some plans there is U.S.A. calling and in the past (returning customer) I saw in my account that there was minutes available to buy, such as 200 minutes for $10 or whatever it was (I know I'm close). What I'm curious about is...
Not receiving any voicemail Notifications on iPhone 7I have recently joined and ported my number over to Public Mobile and have discovered I am not getting any voicemail notifications. I can go and check my voicemail messages and they are there but...
I have an iPhone and I am unable to send sms. It used to work before I went abroad. After I came back, only sms didn't work. I tried resetting the network settings, restarted the phone, I even tried the sim on another phone but there seems to be a pr...
Hey guys, I wanted to changed my plan from the $30 one to the $40 one with the 4,5 GB. When I did the payment, I accidentally paid for the same plan, and I want the other one. Is there any way I can cancel it and get a refund? I appreciate any respon...
Somehow, my usage history shows that I used 4.4 Gb all at once in one day. On that day I was with my family at Canada's Wonderland. I don't play any games on my phone, and I don't use it for social media... what could have caused all of my data to ...
Hello! For some reason, the last 2 weeks I can only send texts when I'm on wifi. I can always receive them. I'm on the $40 per 30 days plan with Unlimited International Texts. I'm using an iPhone 5s. Everything stopped when I used up all of m...
Hi all,Getting the message that my account is deactivated , but my balance is 0. Not able to reach customer service. Thanks for your help in advance.
i want my phone number back
Hey, I bought a long distance for 400 mins addon and it still won't let me ring long distance. Does it take awhile to become active? How does it work?
Hi, I recently purchased 30 day mobile service under an email address that was closed by Public mobile, hence I wasn't able to log into self serve account. PMed Mod but did not get reply. Please help. Thanks.
I noticed the recent update hid the knowledge base forum. The articles are still there and the links work. Getting to an article in the knowledge base will show the forum. Strange that the category is hidden even though nothing has been removed.
First time user here and got my SIM from Amazon. When I insert the SIM card in, it says, PUK code needed. I put the PUK code from previouse carrier and ended with error. Then I tried the PIN I set up when I registered online, error again. So what exa...
Hello,I recently added a second carrier to my iPhone XR. As you know, new iPhones allow dual sim trough what they call e-sim. Now, I have Public Mobile via the clasic plastic Sim Card and Rogers via e-sim. Everything is working very nicely, work and ...
Hi, I paid for a voucher today and was unpleasantly surprised that the voucher had $10, $20 or $40 written on it. Upon going to the cashier, she asked how much I wanted... In a bit of confusion and lack of inquisition I just said $40 despite the plan...
HiI sign up yesterday for public mobile, when people call me they cant get hold of me, it goes to someone else. I can call out with no problem but they call be back, it routes to some stranger, please help.
Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.Thank You
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